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000 emergency call script

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Dear Queensland Fire and Emergency Services,

I am writing to you today to see if I can receive my call transcript from when I called 000 in October of 2021. Please let me know if you need further information

Yours faithfully,
Olivia Ford

Vanessa Neilsen, Queensland Fire and Emergency Services

2 Attachments

 

Good afternoon

 

I refer to your email below and wish to advise in order to request a copy
of the relevant documents you are seeking access to you will need to
complete and RTI/IP application form. Please find below both on-line link
and pdf document link. If you choose to complete the pdf document form and
return via email, please ensure it is forwarded to the RTI inbox email
address as this is checked regularly on a daily basis.

 

[1]Right to Information and Information Privacy Access Application form

[2]online application process

 

 Right to Information and Privacy

Queensland Fire and Emergency Services

GPO Box 1425

Mail Cluster 17..1

Brisbane QLD 4001

Email: [3][email address]

 

Kind regards

 

 

Vanessa

 

 

  Vanessa Neilsen

Right to Information and Privacy Officer

Right to Information, Information Privacy & Admin Access

Legal Services

Queensland Fire and Emergency Services

P:  07 3635 1302

M: 0466 394856

E: [4][email address] or

E: [5][email address]

Please note I work from home Tuesdays and Fridays please call my Mobile
or contact me via Teams or email me if the matter is urgent.

 

 

[6]Graphical user interface, application Description automatically
generated

 

 

 

 

 

 

 

References

Visible links
1. http://www.google.com.au/url?url=http://...
2. https://www.smartservice.qld.gov.au/serv...
3. mailto:[email address]
4. mailto:[email address]
5. mailto:[email address]
6. https://www.qfes.qld.gov.au/about-us/Ind...

QFES Admin Access Scheme, Queensland Fire and Emergency Services

Good afternoon

I refer to your below email and wish to advise in order to request a copy of the relevant documents you are seeking access to you will need to complete and RTI/IP application form. Please find below both on-line link and pdf document link. If you choose to complete the pdf document form and return via email, please ensure it is forwarded to the RTI inbox email address as this is checked regularly on a daily basis.
Right to Information and Information Privacy Access Application form
online application process

Right to Information and Privacy
Queensland Fire and Emergency Services
GPO Box 1425
Mail Cluster 17..1
Brisbane QLD 4001
Email: [email address]

Kind regards

Vanessa 

 
Vanessa Neilsen
Right to Information and Privacy Officer
Right to Information, Information Privacy & Admin Access
Legal Services
Queensland Fire and Emergency Services
P:  07 3635 1302
M: 0466 394856
E: [email address] or
E: [email address]
Please note I work from home Tuesdays and Fridays please call my Mobile or contact me via Teams or email me if the matter is urgent.
 

 

show quoted sections

Vanessa Neilsen, Queensland Fire and Emergency Services

2 Attachments

Good afternoon

 

I refer to your email to Queensland Fire and Emergency Services (QFES) on
seeking access to:  000 call.

 

More information required about your 000 call.

I wish to advise that QFES will not hold any documents concerning 000
calls that are made seeking assistance from either the Queensland Police
Service or the Queensland Ambulance Service.  QFES will hold documents
concerning 000 calls that are made where assistance is requested for the
Fire and Rescue Service.  From the terms of your application, I am unable
to determine whether your request relates to QFES.  Can you please advise
by return email whether the 000 call that you made was for assistance from
the Fire and Rescue Service or whether it was for Queensland Police
assistance or Queensland Ambulance assistance.

If your 000 was made seeking either assistance from Queensland Police or
Queensland Ambulance, QFES will not hold any records of the call.  To
access 000 calls that are made to Queensland Police or Queensland
Ambulance, you will need to submit an application either to Queensland
Police Service or Queensland Health.  Your application can be submitted
through the [1]online application portal.  Below are the contact details
for these agencies’ Right to Information and Information Privacy Units are
provided below. 

 

Queensland Health (including Queensland Ambulance Service applications)

[2]www.health.qld.gov.au

Privacy and Right to Information Unit

Queensland Health

GPO Box 48, Brisbane QLD 4001

Ph: (07) 3082 0546

Email: [3][email address]

 

Queensland Police Service

[4]www.police.qld.gov.au
Right to Information and Privacy
GPO Box 1440, Brisbane QLD 4001
Ph: (07) 3364 4666 Fax: (07) 3364 4675
Email: [5][email address]

 

Evidence of identity required if 000 was made to QFES

If your 000 call was made for assistance from Fire and Rescue Service,
then QFES will continue to process your application.  You have sought
access to the documents under the Information Privacy Act 2009 (IP Act),
however your application in its current format is non-compliant as you
will need provide this office with a certified copy of your identity (i.e.
driver's licence, passport, birth certificate or any other proof of
identity), in accordance with section 43 of the IP Act. Section 43 of the
IP Act states:

43 Making access application
(1) An individual who wishes to be given access to a document of an agency
or a document of a Minister under this Act to the extent it contains the
individual's personal information may apply to the agency or Minister for
access to the document.

Notes-
1 Minister is defined to include an Assistant Minister -see schedule 5.
2 Section 45 provides for access applications by parents for children and
section 196 clarifies the powers of those acting for others.
3 For an application made for a person, the person (and not the agent) is
the applicant-see schedule 5, definition applicant.

(2) The access application must-

(a) be in the approved form; and

(b) give sufficient information concerning the document to enable a
responsible officer of the agency or the Minister to identify the
document; and

(c) state an address to which notices under this Act may be sent to the
applicant.

(3) Also, the applicant must provide with the application or within 10
business days after making the application-

(a) evidence of identity for the applicant; and

(b) if an agent is acting for the applicant-evidence of the agent's
authorisation and evidence of identity for the agent.

Examples of an agent's authorisation-

the will or court order appointing the agent to act as the applicant's
guardian the client agreement authorising a legal practitioner to act for
an applicant if the application is made in reliance on section 45,
evidence the agent is the child's parent
(4) In this section-

evidence of identity means the evidence of identity prescribed under a
regulation.

As you can see by the above legislation in order for your application to
be compliant it must satisfy the above legislative elements. 

When providing a copy of your evidence of identity, can you please ensure
that the copy has been certified by a Solicitor, Justice of the Peace or a
Commissioner for Declarations. 

A certified copy of your evidence of identity can be forwarded to either
below addresses.

Right to Information and Privacy
Queensland Fire and Emergency Services
GPO Box 1425
Mail Cluster 17.1
Brisbane QLD 4001

Email: [6][email address]

Can I ask that you please provide a certified copy of your evidence of
identity by 19 January 2022 (10 business days).

I trust this email is of assistance to you, please contact me if you have
any questions or concerns.

 

 

Kind regards

 

 

Vanessa

 

  Vanessa Neilsen

Right to Information and Privacy Officer

Right to Information, Information Privacy & Admin Access

Legal Services

Queensland Fire and Emergency Services

P:  07 3635 1302

M: 0466 394856

E: [7][email address] or

E: [8][email address]

Please note I work from home Tuesdays and Fridays please call my Mobile
or contact me via Teams or email me if the matter is urgent.

 

 

[9]Graphical user interface, application Description automatically
generated

 

 

 

 

 

 

 

References

Visible links
1. https://www.smartservice.qld.gov.au/serv...
2. http://www.health.qld.gov.au/
3. mailto:[email address]
4. https://www.police.qld.gov.au/
5. mailto:[email address]
6. mailto:[email address]
7. mailto:[email address]
8. mailto:[email address]
9. https://www.qfes.qld.gov.au/about-us/Ind...

We don't know whether the most recent response to this request contains information or not – if you are Olivia Ford please sign in and let everyone know.