FOI / LEX 72914 - Page 1 of 6
Mobility Allowance (MOB) Medical Reviews 008-10030010
Currently published version valid from 18/03/2022 6:47 AM
Background
s22
This document outlines information for Mobility Allowance (MOB) Medical Reviews. These reviews
ensure customers have continuing eligibility.
Lodgement of MOB reviews
MOB reviews lodged at a service centre must be scanned
on the same day the documents are
received.
Review selection
Customers are selected for a Mobility Allowance Medical Review (MA002R)
only if they have been:
previously assessed at new claim, or
as part of a previous review as having an inability to use public transport without substantial
assistance for an extended period (one year or more)
Medical evidence must be provided to assist in determining if the customer's inability to use public
transport without substantial assistance is permanent, for an extended period (one year or more) or
there is no inability to use public transport.
Issue and return of medical reviews
The customer has 21 days to return the medical review form. If the form is not returned within 21
days of the:
first request, a second request is automatically sent allocating another 21 days
second request, payment is automatically suspended
suspension, MOB is automatically cancelled
Outcome of the review
The customer's MOB may be continued, if they still have a disability that prevents them from using
public transport:
without substantial assistance
permanently, or
FOI / LEX 72914 - Page 2 of 6
for an extended period of time
An extended period of time is a period of one year or greater. If the inability to use public transport
is permanent, no medical reviews is issued after the time the permanent inability is recorded on the
customer's record.
If the customer no longer has a disability or if they are able to use public transport, cancel their MOB
payment.
If there is insufficient medical information provided to make a determination about continuing
eligibility, the customer may need to provide more information.
The Resources page contains links to the forms online.
Related links
Eligibility for Mobility Allowance (MOB)
Assessing medical evidence for Mobility Allowance (MOB)
Mobility Allowance (MOB) reviews
Mobility Allowance (MOB) Employment/Training Reviews
Accepting paper Mobility Allowance (MOB) claims, reviews and claims for Advance Payment
Service Component Search (PQCS) and Service Component National Search (PQNS) screens
Service Components by number
Alternative letter formats for customers with a disability or medical condition affecting their vision
Identifying a package of services for vision impaired customers
Process
For Service Officers in service centres and Mobility Allowance National Team (AMW)
This page contains information about lodgement and assessment of the Mobility Allowance (MOB)
Medical Review form.
On this page:
Assessment of medical reviews
Finalise the activity
Assessment of medical reviews
Table 1
Step
Action
1
Scan reviews upon return + Read more ...
FOI / LEX 72914 - Page 3 of 6
Reviews must be scanned immediately upon return. Check the form is completed and
signed.
To access MOB, select the ISS system and in the
Nxt field, key
SVMOB to view
the
Act field.
After the review is scanned to the record, the medical review activity will be removed
from the Future Activity List (
FAL) screen to prevent an automatic second request,
suspension or cancellation occurring.
MOB reviews are allocated via Workload Manager.
Medical reviews for MOB are set up if the
Inability to Use Public Transport field on the
Mobility Misc. Circumstance (
MOCD) screen is keyed as '
C' (Conversion) or '
E' (Extended
period).
To process the review, go to Step 2.
2
Check Mobility Allowance (MOB) status + Read more ...
Check the MOB payment status. If the status is:
current (MOB/CUR), go to Step 4
'
suspended - did not return review form' (MOB/SUS-SNR), go to Step 3
'
cancelled - did not return review form' (MOB/CAN-SNR). If the review form is
returned within 13 weeks of the cancellation date, and the customer:
o has been entitled to MOB since the date of cancellation, action review
and restore MOB. Go to Step 5
o has not been eligible for MOB since cancellation or the cancellation
date is more than 13 weeks in the past, the customer must re-claim.
Procedure ends here
3
Status is suspended (MOB/SUS-SNR) + Read more ...
The restoration
must be done using the activity set by the system, to mature and cancel
MOB 21 days after the suspension occurred.
'
S'elect the reassessment (
REA, keyword '
MER') activity from the Future Activity List
(
FAL) screen. This will stop MOB being automatically cancelled 21 days after the
suspension.
Go to Step 5.
4
Status is current (MOB/CUR) + Read more ...
If the review form has been scanned or uploaded, on the Activity List (
AL) screen,
'
S'elect the medical review (
MER) activity.
FOI / LEX 72914 - Page 4 of 6
Note: if the returned review not yet been recorded, the activity will be on the Future
Activity List
(FAL) screen.
5
Assess the medical evidence + Read more ...
If there is insufficient medical information provided to make a determination regarding
continuing eligibility, request further information from the customer. See Assessing
medical information for Mobility Allowance (MOB).
Go to Step 6.
6
Outcome of the medical review + Read more ...
To record the outcome of the medical review, '
S'elect either the MOB/MER or
MOB/REA activity from the Activity List (
AL) screen.
Go to Step 1 in Table 2.
Finalise the activity
Table 2
Step
Action
1
Select the required screens + Read more ...
The Mobility Allowance Task Selector (
MOTS) screen automatically selects the:
Mobility Allowance Misc. Circumstances (
MOCD) screen
Medical Condition Details (
MC) screen, and
Assessment Results (
AR) screen
'
S'elect additional screens as required. For example, if MOB is suspended, select the
Benefit Action (
BA) screen to restore the payment if required.
2
Update selected screens + Read more ...
Press [
Enter] to move through the selected screens and update as required.
3
Medical Circumstances Detail (MC) screen + Read more ...
Update this screen if required:
for the
Type field, the valid values for MOB are:
o
PRM - Permanent medical condition
o
TMP - Temporary medical condition, or
o
REC - Recurring medical condition
FOI / LEX 72914 - Page 5 of 6
for MOB, only the following values may be keyed into the
Assigning
Professional field:
o
HSA - Medibank Health Solutions medical advisor
o
MSP - Medical services provider.
o
ODR - Other doctor
o
TDR - Treating doctor, or
o
APL - Review or appeal
Event Date, this change will be the date the MA002R is signed
once the required changes have been made, or it is determined that no
changes are required, press [
Enter]
4
Mobility Misc. Circumstance (MOCD) screen + Read more ...
It is mandatory to key a value in the
Inability to Use Public Transport field on a new
event line. Valid values are:
P - Permanent inability to use public transport
E - Extended inability to use public transport
N - No inability to use public transport either permanently (PRM) or for an
extended period
Determine and key the correct value.
The
Event Date will be the date the MA002R is signed, Press [
Enter].
Note: it is not necessary to re-code any existing data in other fields as the system will
automatically fill in the other fields.
5
Check results of the assessment + Read more ...
When the Assessment Results (
AR) screen displays, check the
AR accurately reflects the
results of the reassessment.
6
Complete the activity + Read more ...
Finalise the activity via the
AR screen.
Record the details on a
DOC.
7
Process the work/training review + Read more ...
Ensure the service update is completed in
PQSS.
As medical reviews are generally issued at the same time as work/training reviews, it
may be necessary to process the work/training review.
FOI / LEX 72914 - Page 6 of 6
If a work/training review has not yet been lodged, procedure ends here.
References
Policy
Social Security Guide, 3.6.6, MOB - Qualification & Payability
Social Security Guide, 6.2.5.90, MOB Reviews
Legislation
Links to the Federal Register of Legislation go to a 'Series' page. Select the 'Latest' version.
Social Security (Administration) Act 1999, section 63, Requirement to attend Department etc
Social Security Act 1991, section 1035, Qualification for Mobility Allowance (rate specified in
subsection 1044(1))
Resources
Forms
Medical Report – Mobility Allowance Review (MA002RM)
