Good afternoon Mr Ashmore,


How the original FOI request was worded, the response provided did meet the scope of your request, as there are additional functions being performed by Open Arms staff which did not fall into the 3 categories you stipulated in your request. And as such did not equal 100%.


However, I have interpreted that you are seeking a complete breakdown of staff and their functions within Open Arms, and have asked them to provide the complete table with percentages of staff attributed to each job family. We are happy to release to you administratively. See below:



Count of Employee (%)

Accounting and Finance




Communications and Marketing


Monitoring and Audit


Portfolio/Program/Project Management


Science and health (majority frontline counsellors)


Senior Executive


Service Delivery





I am hoping that the provision of this complete information will satisfy your request, and that you may be agreeable to withdrawing the below internal review?


Happy to discuss further if required.


Kind regards



Brett | Director a/g

Position Number 62331110

Information Access Unit I Client Access and Rehabilitation Branch

Client Engagement and Support Services Division

Department of Veterans’ Affairs

Tel 1800 VETERAN (1800 838 372)








-----Original Message-----
From: Alan ASHMORE <foi+[email address]>
Sent: Friday, 12 May 2023 9:48 PM
To: INFORMATION.ACCESS <[email address]>
Subject: Internal review of Freedom of Information request - Open Arms staffing levels


Dear Department of Veterans' Affairs,


Please pass this on to the person who conducts Freedom of Information reviews.


I am writing to request an internal review of Department of Veterans' Affairs's handling of my FOI request 'Open Arms staffing levels'.


Under righttoknow this is the only option I can use to make further contact with you.


The issue is there seems to be a large addition error to part 3 of your response, i.e. the percentages only add up to 59.5% and not 100%


I ask that you re-issue your reponse to this request to reflect the correct percentages.


A full history of my FOI request and all correspondence is available on the Internet at this address:


Yours faithfully,







Please use this email address for all replies to this request:

foi+[email address]


This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:


Please note that in some cases publication of requests and responses will be delayed.


If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.