Date: Thu, 26 Oct 2023 11:35:32 +1100 Subject: Re: Information Access shared "LEX 61523 ASHMORE (Josh)" with you From: Alan ASHMORE <[FOI #10726 email]> To: Information Access via Macquarie Government <[email address]> Dear Information Access via Macquarie Government, I have wasted almost one hour of my time trying to access this FOI as per the links you have sent and nothing is working. I have contacted Macquarie and they cannot help me and suggested I contact DVA to resolve this matter. As I am 76 y.o. I am not as computer literate as the younger veterans and the hoops I am required to jump through plus the fact that Macquarie cannot help me it would appear this new system is very complex and wasting the time of DVA staff, Macquarie and is NOT user friendly. I ask that you send me the documents on a thumb drive and post it by registered mail to my address that appears on my DVA file. Will you please confirm you agree to my request to mail it to me as per my suggestion above. Thanks in advance. ALAN ASHMORE Yours sincerely, Alan ASHMORE -----Original Message-----   [1]Macquarie Government   Hey there, just letting you know that Information Access shared LEX 61523 ASHMORE (Josh) with you.   [2]View it! The share will expire on 3 November 2023. Cheers!   --   Macquarie Government - Intellicentres are intelligent [3]https://macquariegovernment.com/   References Visible links 2. https://dva.sig-box.com/index.php/f/679161 3. https://macquariegovernment.com/ ------------------------------------------------------------------- Please use this email address for all replies to this request: [FOI #10726 email] This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at: https://www.righttoknow.org.au/help/officers Please note that in some cases publication of requests and responses will be delayed. If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page. -------------------------------------------------------------------