Official: Sensitive
DSS Evidence Criteria table
DSS Criteria
Aligns with
Page or link
Original Title
Topic/Theme/Category/Info
Clarify your objectives
BCG report
P14
Solve the right problem/clarity of Leveraging input from additional
objectives
principles and insights from expert
interviews
DSS 2.0
Identify and work with purpose
DDGS
Action Mission 2
Simple and Seamless Services
Understand user needs
Current DSS
Understand user
Criteria 1
needs
Understand User Needs
Act
BCG Report
P12
Relevant services (aware of user) Nine principles commonly adopted
across jurisdictions.
FOI
DSS 2.0
Listen and design with all users
DDGS
Action Mission 1
Delivering for all People and Business
Design for everyone
Current DSS
Consistent and
Criteria 6
responsive design
Consistent and responsive design
under
Discussions with
stakeholders re
accessibility
2022 Accessibility Review
DDGS
Action Mission 1
Delivering for all People and Business
Deliver joined up services
BCG Report
P14
Build transparency, accountability Leveraging input from additional
Released and trust
principles and insights from expert
interviews
DDGS
Action Mission 2
Simple and Seamless Services
Build trust in design
BCG Report
P14
Build transparency, accountability Leveraging input from additional
and trust
principles and insights from expert
interviews
Official: Sensitive
Official: Sensitive
DSS 2.0
Create trust by securing your
services and protecting privacy
DDGS
Foundation Mission 4
Trusted and Secure
Use and reuse common platforms,
Current DSS
Use open standards Criteria 7
patterns and standards
and common
Use open standards and common
platforms
platforms
BCG report
P12
Use and contribute to common
Nine principles commonly adopted
platforms, components and
across jurisdictions.
patterns
AGA policy
Act
Leverage data and technology ethically
BCG Report
P14
Leverage data and technology
Leveraging input from additional
ethically
principles and insights from expert
interviews
DSS 2.0
Incorporate data analytics into
your design and delivery practices
DDGS
Mission 4
Trusted and Secure
Harness new technologies to deliver
BCG Report
P14
Harness new technologies to
Leveraging input from additional
excellent services
deliver excellent services (e.g. AI) principles and insights from expert
interviews
under FOI
DDGS
Mission 3
Government for the Future
Monitor your services
BCG report
DSS 2.0
Continuously improve your
service across its lifecycle
Nous report
Continuously improve your service across
BCG report
Plan and resource for lifetime of
Nine principles commonly adopted
its lifecycle
the service.
across jurisdictions.
Released
DSS 2.0
Continuously improve your
service across its lifecycle
Current DSS
Measure
Criteria 11
Performance
Measure Performance
Official: Sensitive
