Dear Mark
My apologies, I'm not sure why your calls have gone through to messaging.
I can clarify one of your questions, the lists relating to service incidents are a category of reason codes. Is this the information or document/s you are seeking under the FOI Act?
I hope this assists. If it is the lists above that you are seeking, please confirm this by reply, and we’ll be able to start processing your request, per my email attached.
Kind regards
Kate
Kate Friedrich
Senior Legal Counsel – FOI, Privacy & Knowledge Management
P +61 2 9927 4118| E [email address]
Level 11, 100 Arthur Street, North Sydney, NSW 2066
* Monday, Tuesday, Wednesday, Thursday