Mark, thank you for your email attached.

 

To date you have not clarified specifically what you are after, but rather asked a series of additional questions (see second attachment) and cited a letter from 2014 that refers to a particular set of reason codes.

 

As a result, based on my preliminary assessment, there are still many documents that may fit within the scope of your request. Under section 15(2) of the FOI Act, a valid FOI request must provide such information concerning the requested document as is reasonably necessary to enable nbn to identify it.

 

Accordingly, would you please confirm whether you are after:

1)      the "standard reason codes to Trouble Ticket In Progress-Pending and In Progress-Held notifications together with standard resolution codes to Trouble Ticket Resolved Notifications" referenced in the template letter dated 11 June 2014,

2)      a list of the standard reason codes and their associated descriptions for “Trouble Ticket In Progress-Pending and In Progress-Held notifications, and a list of the standard resolution codes and their associated descriptions for Trouble Ticket Resolved notifications”:

a)      currently used by nbn, or

b)      ever used by nbn,

3)      reason codes in relation to service incidents only, or other incidents (as queried in the 2^nd attachment), and/or

4)      other document/s.

 

As also noted previously, it would assist if you would specify a timeframe for the requested documents.

 

Regards

Kate

 

Kate Friedrich

Senior Legal Counsel – FOI, Privacy & Knowledge Management

P +61 2 9927 4118| E [email address]

Level 11, 100 Arthur Street, North Sydney, NSW 2066

 

* Monday, Tuesday, Wednesday, Thursday