Freedom of Information 
Complaints 
Factsheet 
If you are not satisfied with the way that the department processed your freedom of information request, you may 
lodge a complaint with the Office of the Victorian Information Commissioner (the Commissioner). 
Types of Complaints 
The Commissioner can investigate actions taken by agencies in processing requests.  
Examples include: 
  if the department advises you that the documents cannot be located or that the documents do not exist 
  if you feel that the department’s response to a freedom of information request has been unreasonably delayed 
beyond the statutory time period. 
 
Timeframe for making a complaint 
A complaint must be made within 60 days of the action or conduct which is the subject of the complaint. 
 
How to make a complaint 
Complaints must be made in writing and addressed to: 
Victorian Information Commissioner 
Office of the Victorian Information Commissioner 
PO Box 24274 
Melbourne Victoria 3001 
Phone: 1300 842 364 
xxxxxxxxx@xxxxxxxxxxxxxxx.xxx.xxx.xx 
Complaint application forms are available on the Commissioner’s website: www.ovic.vic.gov.au  
To receive this publication in an accessible format phone (03) 9096 8449, using the National 
Relay Service 13 36 77 if required, or email xxx@xxxx.xxx.xxx.xx 
Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne. 
© State of Victoria, Department of Health and Human Services, September 2017.  
This fact sheet was created by the Department of Health and Human Services for information purposes only. It 
is not a replacement for independent legal advice. 
 
 
 

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