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IMPORTANT INFORMATION

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Your email has been received by the Department of Home Affairs Freedom of Information (FOI) Section. Please note that we will only action and respond to FOI requests and other matters relating to the Freedom of Information Act 1982.

 

If your email is a valid FOI request, the Department will contact you shortly to acknowledge your request. Please do not send duplicate emails as this may cause delays in processing times.

 

For matters not relating to the Freedom of Information Act 1982, please refer to the information below to assist in the resolution of your enquiry.

 

General information regarding travelling to Australia

Information for visitors to Australia can be found here.

Information regarding potential visa options can be found here.

 

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal or Visa Grant, or you wish to confirm the authenticity of your Visa Refusal or Visa Grant, you should contact the office where you lodged your visa application. 

Details of our offices located around the world can be found here.

 

Checking your current Visa details and conditions

You can check your visa details and conditions on the Department’s Visa Entitlement Verification Online (VEVO) portal which can be accessed here.  If you do not have the necessary reference numbers to access the VEVO portal, you should contact the office where you lodged your visa application for further information.

 

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should contact the office where you lodged your visa application.  Details of our offices located around the world can be found here.

 

Making a Visa application

Registered migration agents are authorised to provide immigration advice or assistance, including advice regarding the lodgement of visa applications. Further information on migration agents may be found here.  Please note that the Department is unable to assist you in this regard.

 

If you are experiencing technical difficulties in lodging your visa application through ImmiAccount, you should submit your concerns through the ImmiAccount Technical Support Form, which is accessible here.

 

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, please refer here.

 

Information on how to apply for Australian citizenship, information for Australian citizens and Australian Citizenship Day can be found here.

The FOI Section does not process these requests.

 

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you should complete Form 1359, which can be found here.

The FOI Section does not process these requests.

 

Superannuation – Evidence of Immigration Status

Information about accessing your superannuation after leaving Australia can be found here.

The FOI Section does not process these requests.

 

Changes in your situation including updating your Passport Details

If your situation has changes or is about to change, you need to tell us because your visa might be affected.

Information can be found here about how to notify the Department of a change in your situation.

The FOI Section does not process these requests.

 

Duty Free concessions

Information relating to duty free concessions can be found here.

 

General Enquiries

If you have a question, which has not been answered above, and which is about visa, citizenship, travel or trade, including bringing goods in and out of Australia, please refer to our general enquiries web form here.

 

 

Thank you

 

Information updated 9 September 2020

 



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