This is an HTML version of an attachment to the Freedom of Information request 'Correspondence with Atlassian about COVIDSafe'.

19 October 2021 
Concerned Citizen 
In reply please quote: 

FOI Request:       FA 21/09/01245 
File Number:        OBJ2021/29399 
Dear Concerned Citizen, 
I  refer to your email dated 24 September 2021 in which  you request access to documents 
held by the Department of Home  Affairs (the Department) under the Freedom of Information 
Act 1982 (the FOI Act). 
I am writing to inform you that I intend to refuse your request on the grounds that a practical 
refusal reason exists. However, before I proceed to a final decision, you have an opportunity 
to revise your request to remove the practical refusal reason. This ‘request consultation 
process’ now  provides you with  a consultation period of 14 days to respond in one of the 
ways set out below. 
Scope of Request 
You have requested access to the following: 
Could you please provide any correspondence between the department and 
Atlassian about the COVIDSafe app? 

- any emails sent from the department to Atlassian or from Atlassian to the 
department containing any of the terms: COVIDSafe, Trace Together, Bluetooth, 
Contact Tracing, covidcare, coronavirus, 
- any emails in reply, 
- any attachments. 
Power to refuse request  
Section 24 of the FOI Act provides that if the Department is satisfied that a practical refusal 
reason exists in relation to a request, the Department must undertake a consultation 
process with you, and if, after that consultation process, the Department remains satisfied 
that the practical refusal reason stil  exists, the Department may refuse to give you access 
to the documents subject to the request. 
6 Chan Street Belconnen ACT 2617 
PO Box 25 Belconnen ACT 2616 • Telephone: 02 6264 1111 • Fax: 02 6225 6970 • 

Practical refusal 
practical refusal reason exists if either (or both) of the following applies: 
the work involved in the processing of the request would  substantially and 
unreasonably divert the resources of the Department from its other 
the request does not satisfy the requirement in section 15(2)(b) of the FOI 
Act, which requires you to provide such information concerning the document 
you are seeking access to, to enable the Department to be able to identify it. 
Reasons for practical refusal 
After undertaking searches with the relevant business area within the Department in relation 
to the scope of your request, I consider that the request wil  meet the first practical refusal 
reason as the work involved in assessing, deciding and preparing the documents for release 
would involve an unreasonable diversion of the Department’s resources.   I have provided 
further detail on the extent of this likely diversion below.  
Based on the result of searches to date, which has produced a potential 889 pages, and 
the efforts required to  assess the  documents under the FOI  Act, the application would 
require in excess of 40 hours to process your request.  
The diversion of resources identified in the various points above would result in a substantial 
and significant drain on the capacity of the business areas within the Department, to the 
extent that it would substantially detract from the area’s ability to carry out their normal 
functions and activities.  
We now seek your assistance in revising the scope in ways which would remove the 
practical refusal reason. Changes that you may consider, which may remove the practical 
refusal reason, may be to limit your request to documents that were produced within a 
narrow window of time, and/or specify any particular documents by name i.e. ‘Minutes’, 
‘Contracts’ etc, and/or excluding any email that does not contain attachments, and/or 
making any further revision to scope which  would assist us in meeting your information 
requirements without incurring a significant diversion of resources.   
Request Consultation Process 
You now have an opportunity to revise your request to enable it to proceed. 
Under section 24AB of the FOI Act, you have 14 days to respond to this notice in writing 
and advise me whether: 
•  you wish to make a revised request; 
•  indicate that you do not wish to revise your request; or 
•  withdraw your request.  
If  you do not do one of the three things listed above during the consultation period (14 days) 
or you do not consult the contact person listed below during this period, your request wil be 
taken to have been withdrawn in accordance with section 24AB(7) of the FOI Act. 

Should you wish to revise your request or have any questions in relation to this process you 
may contact me at 
Signed electronically 
Position number 60081621 
Authorised Decision Maker | Freedom of Information Section 
FOI and Records Management Branch 
Data Division | Strategy and National Resilience Group 
Department of Home Affairs 

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