Question #
Progress
Received
Question
Answer
Enquiry
New Enquiry Type
Breakdown
Column1
Column2
date
Type
RSref144225 Completed
7/1/2020 TROVE Advanced
Dear [name redacted],Thanks for your follow up enquiry.The
User
Deliver -
Bug/problems Show filters' changed to
Search -
filters displayed on the right under "REFINE YOUR SEARCH"
Education -
Training/learning
- Fixed Trove
'Show advanced search'
Newspapers. Loving are always displayed on the results page. If you click on
Search
10.5.0
the new TROVE but
"Show filters" above that, it will reopen the advanced search
having one problem options at the top of the page where you change your search
that I can't find
terms, or whether to search "any of these words" "the
under HELP. When I phrase" etc. You may be interested in
want to REFINE an
https://us02web.zoom.us/webinar/register/WN_byoqB3cfTr-
Advanced Search I
qGbu17WQheA (registering )
can't refine Search
registering for our Discover newspapers in the updated
Words / Phrase etc.
Trove webinar on 22 July at 1.00pm (AEST) to learn more
- I have to start all
about: Finding newspapers through searching and browsing.
over again. What
Viewing articles in the Newspapers and Gazettes viewers.
am I missing?
Text correcting and tracking your progress. Thanks again for
your feedback and for being a dedicated Voluntrove.Kind
regards, [staff name redacted]
RSref144304 Cancelled
7/2/2020 Hello, I'm loving the
-------------
Delivery -
Bug/problems Search term highlights
new Trove! Looks
Trove---------
Enquiries/Services
- Fixed Trove
in newspapers viewer
great and is much
----
10.4.0
now visible
more user friendly.
However it possible
to return the
feature of old Trove
which highlights
your key search
words in newspaper
articles (on the
newsprint)? It's
easier to spot the
article you are
looking for,
particularly as the
newsprint can
sometimes be small
and difficult to
read. Thanks for all
the work you do.
RSref144312 Completed
7/2/2020 Congratulations on
Dear [name redacted],Thanks for your feedback and for
Functionality Delivery - Technical
Bug/problems When navigating "back"
the new version of
trying new Trove.We are glad to hear that you like the new
- General
Support
- Fixed Trove
to search results from a
TROVE. I'm in the
design. We have been making incremental improvements
10.4.0
viewer, you are
US and have
since the launch of the new Trove. One of the first was
returned to the place on
benefited from the
restoring the function to return you to the item, not the top
the page where you last
service and the
of the page, when you navigate back to your search results.
clicked a link
content since 2008.
This should be working correctly for you now. We know
I was wondering if
there have been some bugs since the rollout, and we are
you are taking
continuing development to resolve them.Hopefully, the new
feedback as you
features – such as the modern, mobile-friendly design,
continue to make
collaborative lists, and greater access to collections from the
improvements. One
National Library’s extensive network of partners – make your
of the changes I
Trove experience even more rewarding. After you've had a
noticed from the
chance to get used to the new Trove, we hope you find it
previous version,
even more helpful than the old one.Thanks again for your
and one I've
feedback and for being a dedicated Voluntrove.Kind regards,
unfortunately seen
[staff name redacted]
in other similar
applications has to
do with returning to
the list after
reviewing the
selected item.
Instead of landing
on the item
selected, the list
returns to the top of
the page. Having to
page again and be
sure of which item
was just reviewed is
not always easy.
Just a thought.
Great work and a
fantastic resource.
RSref144321 Completed
7/2/2020 User feedback
Dear [name redacted],Thanks for your feedback and for
Functionality Delivery - Technical
Bug/problems Search term highlights
Submitted on
trying new Trove.I'm sorry that you are not having a good
-
Support
- Fixed Trove
in newspapers viewer
Saturday, 27 June,
experience with viewing newspapers new Trove. We have
Newspapers
10.4.0
now visible
2020 - 16:12
been making incremental changes to the system since we
Submitted by user:
launched. At this stage, highlighting has been restored if you
Submitted values
do a keywords search. However phrase searches are still not
are:
highlighting. Our development team are working on resolving
Name: [redacted]
this, and further usability improvements in the newspapers
Address: [redacted]
viewer. Hopefully, the new features – such as the modern,
Contact phone
mobile-friendly design, collaborative lists, and greater access
number: [redacted]
to collections from the National Library’s extensive network
Email: [redacted]
of partners – make your Trove experience even more
Nature of comment: rewarding. After you've had a chance to get used to the new
Suggestion
Trove, we hope you find it even more helpful than the old
Service or product
one.Thanks again for your feedback and for being a
commenting on:
dedicated Voluntrove.Kind regards, [staff name redacted]
Other
Your comment: I am
a long-time user of
TROVE and have
found the 'new
look'
functions very easy
to navigate around.
Thank you for
updating such a
well-used resource.
However, there is
one aspect of the
'new' TROVE that
makes finding a
specific reference
very difficult and
time consuming,
particularly if
searching in certain
newspapers, and
that is that the
keyword(s) entered
in the advanced
search page is/are
no longer
highlighted in the
text or the article
itself. This means
having to scroll
slowly through the
text searching for
the word(s), or
through the article
itself (even more
time consuming in
some newspapers
such as the Sydney
Morning Herald).
Would you please,
please consider
reinstating the
highlighting
function in TROVE?
Thank you.
Would you like a
response? Yes
RSref144328 Completed
7/2/2020 I am a regular
Dear [name redacted], Thank you for your positive feedback
Functionality Delivery - Technical
Bug/problems Lists greater than 1000
registered user of
and we hope the redesign continues to make your Trove
- General
Support
- Raised with
Trove (since 2008)
experience even more rewarding. Trove has been designed
IT - Pending
and I note in the
to provide a warning when you attempt to add items to a list
new Trove that lists
over 1,000 items. This is currently happening if you add
can contain a
items to a list in Trove itself, however we have identified that
maximum of 1000
if you add items from the newspapers viewer then the limit is
items. I ask because
not being applied. Our developers are working on fixing
I now have 2 Private this. Existing lists with over 1,000 items will not reduce and
lists which are each
should stay as is. You will not however be able to create any
over the limit. These new lists or update existing lists with over 1,000
are used for my
items. Thanks again for your support of Trove. Kind
family history
regards, [staff name redacted] Trove Support Team
research. I am
enjoying the new
Trove and getting
used to the
changes. I cannot
find anywhere what
might happen to
lists that are OVER
the 1000 items. So
my Question
is: Should I cull
those lists? Or what
do you
recommend. Many
thanks [name
redacted]
RSref144425 Completed
7/3/2020 Hi i love the newly
Dear [name redacted],Thanks for your feedback and for
Functionality Delivery - Technical
Bug/problems Changes in text
updated site but
trying new Trove.I'm sorry that you are not having a good
- Text
Support
- Fixed Trove
correction design to
when i go to edit
experience with navigating new Trove. It has been designed
Corrections
10.4.0
improve usability
newspapers (which
based on feedback from our community - as well as massive
is part of my job)
changes in search functionality - since Trove was launched in
the new way to get
2009.Regarding the newspaper text corrections, we have
to the editing page
already made some adjustments since launch that we hope
is very confusing
have improved the situation. We are continuing development
and in the editing
on further usability improvements in the Newspapers and
page the "edit text
Gazettes viewer. Hopefully, the new features – such as the
to match article to
modern, mobile-friendly design, collaborative lists, and
insert symbol" area
greater access to collections from the National Library’s
is too big, it is taking extensive network of partners – make your Trove experience
up too much space
even more rewarding. After you've had a chance to get used
and the edit box is
to the new Trove, we hope you find it even more helpful than
too small and hard
the old one.Even so, we're collecting all feedback to consider
to read. Can this
for any future iterations of Trove so thank you for sending it
please be looked at
through.Thanks again for your feedback and for being a
and possibly fixed?
dedicated Voluntrove.Kind regards, [staff name redacted]
RSref144430 Completed
7/4/2020 Hi. I think I'm going
Dear [name redacted],Thanks for your feedback and for
Functionality Delivery - Technical
Bug/problems Changes in text
to like the new
trying new Trove.I'm sorry that you are not having a good
- Text
Support
- Fixed Trove
correction design to
Trove so thanks for
experience with navigating new Trove. It has been designed
Corrections
10.4.0
improve usability
all your hard work.
based on feedback from our community - as well as massive
However, the
changes in search functionality - since Trove was launched in
headings seem to
2009.Our research participants told us that search results in
take up half my
Trove were cluttered, making it hard to tell where items were
screen and I can't
located, or if they were available freely online. We’ve
see anywhere to
simplified the appearance of search results and worked to
change this. I can
highlight the information that we were told was the most
change the size of
important for Trove users.Regarding the newspaper text
the article on the
corrections, we have already made some adjustments since
right but on the left
launch. Such as changing the font and moving the
where corrections
add/remove line function. We are continuing development
can be made, I see
on further usability improvements in the Newspapers and
about 2 lines at a
Gazettes viewer. Hopefully, the new features – such as the
time. Just
modern, mobile-friendly design, collaborative lists, and
wondering if
greater access to collections from the National Library’s
anyone else has a
extensive network of partners – make your Trove experience
similar issue with
even more rewarding. After you've had a chance to get used
the new layout?I'm
to the new Trove, we hope you find it even more helpful than
attaching a copy of
the old one.Even so, we're collecting all feedback to consider
what I can
for any future iterations of Trove so thank you for sending it
see.Thanks for
through.Thanks again for your feedback and for being a
letting me know.
dedicated Voluntrove.Kind regards, [staff name redacted]
[name redacted]
RSref144438 Completed
7/4/2020 Re
Dear [name redacted], Thank you for that feedback. It is
User
Deliver -
User
RSref143948Thank
quite interesting that "Simple search" looks more like a
Experience
Governance/Reporting experience -
you for your
heading than a clickable option to some Trove users. I will
(UX)
User
response.
make sure this feedback is referred on, it is very useful to my
experience
My "problem" (and
team. You may also be interested in
(UX)
that of several other https://us02web.zoom.us/webinar/register/WN_byoqB3cfTr-
users) was that
qGbu17WQheA (registering)
where the term
registering for our Discover newspapers in the updated Trove
"Simple Search"
webinar on 22 July at 1.00pm (AEST) to learn more about:
appeared above the Finding newspapers through searching and browsing.
magnifying glass,
Viewing articles in the Newspapers and Gazettes viewers.
we assumed this
Text correcting and tracking your progress. Kind regards,
was the simple
[staff name redacted]
search page and
therefore clicked on
it to bring up the
page labelled
Advanced Search
and thence tried to
do an "advanced"
selection.
Again, thanks for
your response.
Overall, the new
version is much
crisper than the
former.
RSref144449 Completed
7/4/2020 Good Evening i have CLOSED
User
Deliver -
Bug/problems Date range filter
been using TROVE
Previous answer -Dear [name redacted],Thanks for your
Education -
Training/learning
- Fixed Trove
restored and return
newspaper
feedback and for trying new Trove.I'm sorry that you are not
Search
10.5.0
correct search results
searching for many
having a good experience with navigating new Trove. It has
years .i really liked
been designed based on feedback from our community - as
the feature of
well as massive changes in search functionality - since Trove
searching by State (
was launched in 2009.You can filter your search by state or
e.g Victoria) and by
specific titles using the Titles and Places filter in the advanced
‘Decade’and the by
search options. You can find information and advice on
‘Year’it was so
searching the digitised newspapers in the Trove help pages:
simple as I did not
https://trove.nla.gov.au/help/searching/advanced-
need to type in any
search/newspapers-and-gazettes-advanced-searchYou can
dates Are these
also still browse the Newspapers the same way as previously
advanced features
if you prefer. You can navigate to 'Explore' then click the link
going to be added in to 'Browse Newspapers and Gazettes':
a similar left-hand
https://trove.nla.gov.au/newspaper/ Unfortunately, the Date
menu.i dud like the
range filter in Advanced Search for Newspapers and Gazettes
simplicity of the left
is currently experiencing technical difficulties. We apologise
hand visual menu.
for this inconvenience and are working to get it up and
Hoping these can be running again to help with your searches. In the meantime, I
included thanks
recommend that you search for your article date by using
[name redacted]
REFINE YOUR RESULTS in the search results list: While in the
search results list for the Newspapers category, in the REFINE
YOUR RESULTS column (on the right-hand side of the screen):
Go to the Date range section Select the date range containing
your date Select the year Select the month At the top of the
amended search results list, in the Sort by drop-down menu,
choose to sort by year (earliest) This will mean a longer
search for the date that you want, but hopefully it is helpful
in the meantime. Hopefully, the new features – such as the
modern, mobile-friendly design, collaborative lists, and
greater access to collections from the National Library’s
extensive network of partners – make your Trove experience
even more rewarding. After you've had a chance to get used
to the new Trove, we hope you find it even more helpful than
the old one.Even so, we're collecting all feedback to consider
for any future iterations of Trove so thank you for sending it
through.Thanks again for your feedback and for being a
dedicated Voluntrove.Kind regards, [staff name redacted]
RSref144477 Completed
7/5/2020 HelloI use Trove
Dear [name redacted] Thank you for your feedback and for
Functionality Delivery - Technical
Functionality
regularly and am
trying new Trove.. The blue banner at the bottom of the
- Text
Support
- Text
generally happy
correction panel should disappear when you click on the
Corrections
corrections
with the new
'match text' button. If it isn't would you be able to send us a
format. There is one screenshot of what you are seeing. If you are aware you can
small concern
make the correction panel a little bigger by hovering over the
however. When I
black line above the 'match text' button and when it changes
am correcting
to a double arrow you can drag the line up a little bit to give
newspaper articles
you more lines. This does make the area for the original
you have minimised article a little smaller. I hope this information is helpful. If
the area that I can
you have any further questions about Trove please
use. I only have
http://https://trove.nla.gov.au/about/contact-us (contact us)
about 2 or 3 lines to contact us.regards[staff name redacted]Trove Support Team
look at in the
correction panel.
The panel is blocked
at the bottom by an
ad for your digital
supporter. Could
you stop this
showing up there
please? Perhaps you
could put it
somewhere
else.Thanks for
providing this
valuable research
tool.Cheers [name
redacted]
RSref144625 Completed
7/8/2020 Hi TroveDo you
Dear [name redacted],
User
Deliver -
Suggestion -
Add list of most recently
have a list
Thank you for your enquiry and suggestion relating to
Education -
Training/learning
Possible
digitised newspapers
somewhere of your
recently digitised newspapers.
General
enhancement and include in advanced
most recently-
There is not a list of the most recently digitised newspapers,
search "newspapers
digitised
however you can check Newspapers and Gazettes coming
digitised since <>
newspapers?I have
soon page for titles currently being digitised. Once they have
been researching a
been digitised then the title will be removed from this
topic for some time
list. You may also be interested in this blog article on
and I am finding a
digitised content coming soon
whole lot of new
https://trove.nla.gov.au/blog/2020/05/19/hot-press
pages from the
(https://trove.nla.gov.au/blog/2020/05/19/hot-press)
Melbourne Herald
https://trove.nla.gov.au/blog/2020/05/19/hot-press.
and other
We are collecting all feedback to consider for any future
newspapers that
iterations of Trove so thank you for sending through your
look unfamiliar, and suggestion about the ‘digitised since date’ filter option in
(unless I missed
Advanced Search. This will be added to our future
something a while
enhancements program for evaluation.
ago) I am guessing
Thanks for you continued support of Trove and apologies for
this is because they
the delay in response.
have only recently
Kind regards,
become available. If [staff name redacted]
so, as a researcher it Trove Support team
would help to have
a list of the most
recently digitised
resources so that I
can search them
specifically.It could
ALSO help to
include in advanced
search "newspapers
digitised since
<>" This would
allow users to limit
search results to
new materials
only. Thanks for
your website - for
me it is one of a few
favourite places to
go to on the web,
and it is exciting to
see the recent
developments
(though I am still
finding my way
around the new site
when searching for
a topic).Thanks -
look forward to
hearing from you.
RSref144652 Completed
7/9/2020 TROVE editing
Feedback logged, no further response required.
Trove
Feedback
Compliment -
UIThankyou for the
Launch
General
updates you have
Compliment
made to New
Trove's Editing
screen. The changed
font is much easier
to read and much
less prone to errors
when placing the
mouse cursor. I no
longer have to
squint when using
my 13" screen. The
removal or
shrinking of 'clutter'
has given given me
a useful-sized
working area. Again,
many thanks for
responding do
quickly to user
feedback.
RSref144784 Completed 7/11/2020 Dear Trove.Firstly I
Dear [name redacted] Thank you for your feedback and
Functionality Delivery - Technical
User
Searching newspapers
am pleased with the exploring new Trove. Sorry for taking so long to respond to
-
Support
Education -
multiple titles/ List
revamp. Well done
your enquiry.When you want to search specific newspapers
Newspapers
Newspapers
refine results in
to all involved.Is it
in a particular state or certain titles we recommend you try
Search
alphabetical order
still possible to
an Advanced Search of the Newspapers & Gazettes category
research a topic and (formerly called zones).
have the findings
To select multiple states and/or titles to include in your
come up from more search you can add multiple titles into the search filter by
than one paper at
starting to type the name of the newspaper, then click on the
the same time? Eg
newspaper title or state when displayed. This will add the
Having relevant
title or state to the search box in a green box. You can then
articles from the
add another title in the same field by repeating the process.
Euroa Gazette and
When you execute your search it will then search over the
The Euroa
newspaper titles selected.You can then refine your results is
Advertiser appear
done by selecting the options on the right hand side, such as
one under the
Date range and then Year, as well as Family Notices.
other. This no
Both old and new Trove have the same title filter operation
longer appears to
under ‘Refine your results’. The title filter is providing an
be the case. It
overview of the results, for example, if you search on a term
appears we can only and number of titles are Victorian titles, that gives you extra
have articles listed
context around the search. If the search results under this
by one paper
filter were listed alphabetically, it is likely that the same titles
paper, and then
will appear at the top of the list and not accurately represent
have to return to
the range of titles. I hope this information is helpful. If you
the list of Victorian
have any further questions about Trove please
papers and select
https://trove.nla.gov.au/about/contact-us (contact us)
again. Secondly, re
contact us.regards[staff name redacted]Trove Support Team.
the list of papers. Is
it possible to have
them alphabetical
order to choose
from?
RSref144920 Completed 7/14/2020 I hope this is the
Dear [name redacted],Thanks for your feedback and for
Functionality Delivery - Technical
Bug/problems Add/ remove line
right place for my
trying new Trove.I can confirm that a change to make it
- Text
Support
- Fixed Trove
function is more easily
query.I am a
easier to select the insert and delete new line buttons is
Corrections
10.5.0
accessible and pined to
volunteer TOVE
going to be available on new Trove in the next release.Kind
line of text
corrector. Name
regards, [staff name redacted]Trove Support Team
[user name
redacted] Since the
new TROVE system
started, I have had
trouble with
deleting unwanted
lines in articles I
have been
correcting.The
attached screenshot
shows a blank line
that should not be
there. When I try to
move the mouse to
click the - (minus)
symbol, it moves
away from the line.I
have tried this on a
number of different
computers and
operating systems
(both Windows and
several Linux) with
the same
result.Sometimes it
works after a while,
but sometimes
not.Thanks for all
the TROVE work. I
enjoy it immensely.
[name redacted]