Date: Thu, 03 Feb 2022 07:02:30 +0000
Subject: CM: Freedom of Information request - Trove outages
From: Albert Frankaland <[FOI #8361 email]>
To: FOI <[email address]>

Dear National Library of Australia,

Under the reasons in the FOI ACT, could you please arrange for provision of documentation held which provides an explanation of the planned and unplanned outages of the Trove website from July 1, 2021 to February 3, 2022.

Include the length of time of the outage, if the outage was planned or unplanned (if planned was the outage longer than originally forecast or planned for) what were the root causes for each outage and what actions have been taken to reduce the impact of future outages.

Please include any relevant emails, reports, system logs or other correspondence held.

Yours faithfully,

Albert Frankaland

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #8361 email]

Is [NLA request email] the wrong address for Freedom of Information requests to National Library of Australia? If so, please contact us using this form:
https://www.righttoknow.org.au/change_request/new?body=nla

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/officers

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.


-------------------------------------------------------------------