FOI 21/22-1299
JD Action Items
The fol owing points require endorsement or feedback from JD as to the actions required to
obtain endorsement,
1. Agreement to the Data Framework and the Prioritisation Matrix principles
2. Agreement to the initial 5 Topics selected
3. Agreement to support and promote this as the Agency direction moving forward – This
element wil require cascade to al parties involved both the members of the Prioritisation
Council and the National Delivery counterparts who wil receive the training
4. Insights as to where the BAU work for the Prioritisation Matrix initial assessment lands -
noting that placing this work within Performance Management and Quality Branch (or any
of the stakeholders that provide consumable data) is an equity risk.
9
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• Next steps
• Time line
• Outcome
10
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DOCUMENT 5
FOI 21/22-1299
Huddle Notes:
The Participant Experience Delivery Branch is launching the new mandatory
Continuous Improvement Connect program, combining technical, interpersonal,
problem-solving, and decision making skills and capability.
Welcome to CI Connect
CI Connect provides materials for Team Leaders and staff on topics informed by
Agency data. Topics will be decided by the Learning and Development Council,
developed by PED Performance, Learning and Change, and deployed via LEAP.
To focus on improving individual, team, and organisational performance, Team
Leaders will use the Team Leader Module over 4 weeks, guiding and facilitating the
learning in their team, and embedding change using the Team Leader Module and
newly available Coaching Toolkit.
CI Connect will:
Engage participant engagement principles
Improve solutions-focussed service delivery
Prioritise and strengthen evidence-based decision making
Utilise existing coaching structures
Build workforce capability
Lift organisational performance
Introducing CI Connect Champions
CI Connect Champions will be appointed in each State and Territory. They will
provide direct support to teams and team leaders about CI Connect topics, and be
the first port of call with questions and feedback.
CI Champions will regularly participate in a national Community of Practice.
How Will Topics Be Chosen?
Using a Data Framework created by the Performance Management and Quality
Branch, the Learning and Development Council will schedule the prioritised topics for
CI Connect each quarter. The Performance, Learning and Change team will then
produce and release materials using LEAP.
When Will It Start?
The first topics will be shared in February 2021. A new CI Connect intranet page will
be available soon.
What happens next?
More details about CI Connect will be shared with National Delivery Leadership
teams and cascaded to your team shortly. In the meantime please contact the PED
Performance, Learning and Change team at s22(1)(a)(ii) - irrelevant material
if you have questions.
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Directors Email
Participant Experience Delivery Branch has reaffirmed its commitment to improved
outcomes for participants and quality learning experiences for teams with the
introduction of a new program for frontline staff: Continuous Improvement Connect.
Introducing CI Connect
CI Connect is a structured mandatory learning and coaching program for PED staff.
Content will be informed by Agency data-driven insights and incorporate technical
skills, interpersonal skills, and problem-solving skills to develop solution-focused
decision-making capability and competency across the Agency.
CI Connect assists team leaders to opportunities to use their leadership skills
alongside facilitation responsibilities, with a focus to build team capability, embed a
coaching culture in their team, and provide organisational uplift.
Specifically, CI Connect will:
Engage participant engagement principles
Improved solutions-focused service delivery
Prioritise and strengthen evidence-based decision making
Use existing coaching structures
Develop leadership skills for Team Leaders
Build workforce capability
Lift organisational performance
Each CI Connect program spans four weeks with a deliberate focus on improving
individual, team, and organisational performance. CI Connect will be deployed
through the LEAP Learning Management System, ensuring we can record and report
training attendance.
CI Connect topic materials include a Team Leader Module and a Team Member
Module. Team Leaders will also use the Coaching Toolkit developed in recent the
R&N – Leading a Coaching Culture program. All National Delivery teams will receive
these materials and deliver the CI Connect learning locally.
CI Connect Champions
To support team members with the CI Connect Program, CI Connect Champions will
be appointed in each State and or Territory. One State/Territory EL1 and one
State/Territory team leader will be appointed to be CI Connect Champions.
They will be the first point of call for teams for questions or clarification. Champions
will also participate in a National Community of Practice where they can raise issues
and provide feedback and input in the CI Connect program.
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How will topics be chosen?
The Performance Management and Quality Branch created a Data Framework (The
Framework) to inform CI Connect content and future learning products based on
available data-driven insights.
Topics will be delivered to Performance, Learning and Change after assessment
through the Prioritisation Matrix and scheduled via a Quality Branch CI Register.
When will it start?
The first topic, Update Severity Indicator, will be deployed with available materials in
February 2021. Each quarter, CI Connect will share materials on new topics.
What happens next?
More details about CI Connect will be shared with National Delivery Leadership
teams and cascaded to your team shortly. In the meantime please contact the PED
Performance, Learning and Change team at s22(1)(a)(ii) - irrelevant material
if you have questions.
Intranet – CI Connect Page
CI Connect provide topical content to deliver mat
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