FOI 21.22 1299 Decision Documents Part3.pdf

DOCUMENT 7
FOI 21/22-1299
From:
s22(1)(a)(ii) - irrelevant material
Sent:
Tuesday, 5 April 2022 11:49 AM
To:
s22(1)(a)(ii) - irrelevant material
Subject:
FW: for advice pls : HoP is now CI Connect - updated pack attached
[SEC=OFFICIAL]
From: s22(1)(a)(ii) - irrelevant material

Sent: Wednesday, 7 April 2021 7:51 AM
To: s22(1)(a)(ii) - irrelevant material

Subject: FW: for advice pls : HoP is now CI Connect - updated pack attached [SEC=OFFICIAL]
fyi
From: s22(1)(a)(ii) - irrelevant material

Sent: Monday, 11 January 2021 4:53 PM
To: s22(1)(a)(ii) - irrelevant material

Subject: FW: for advice pls : HoP is now CI Connect - updated pack attached [SEC=OFFICIAL]
From: s22(1)(a)(ii) - irrelevant material

Sent: Monday, 11 January 2021 11:20 AM
To: s22(1)(a)(ii) - irrelevant material
>
Cc: s22(1)(a)(ii) - irrelevant material

Subject: RE: for advice pls : HoP is now CI Connect - updated pack attached [SEC=OFFICIAL]
Hi s22(1)(a)(ii)

- irrelevant m
Thanks for your email.
The comment was in relation to the L & D plan on page 2. If ND have flexibility to choose a local topic per
quarter (2 national topics and one local) how will these materials be developed, will they be state by state
based on topic and then created and uploaded to LEAP for staff in that particular state to enrol and
access? Or is this process only for the 2 national topics and a different model required for the local topic?
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Regards,
s22(1)(a)(ii) - irrelevant material
Service Delivery Director
National Delivery Division
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
From: s22(1)(a)(ii) - irrelevant material
>
Sent: Friday, 8 January 2021 4:11 PM
To: s22(1)(a)(ii) - irrelevant material
>
Cc: s22(1)(a)(ii) - irrelevant material

Subject: RE: for advice pls : HoP is now CI Connect - updated pack attached [SEC=OFFICIAL]
Hi s22(1)(a)(ii)
,
- irrelevant m

I wanted to clarify how you would define flexibility for National Delivery staff for this
program?
This information will help me ensure that our expectations are aligned and that we have
effectively flagged all the necessary risks. This context will assist my team to ensure our
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FOI 21/22-1299
communications are clear about the expectations of when and how the materials should
be utilised by staff.
Currently, the flexibility in the program would lie within what activities the team leaders
utilise within their facilitated team discussion and within their one on one coaching. In
addition, the state based (local) topic each quarter will allow for specific themes at a local
level to be covered and addressed.
Reference – “L & D plan – how will the CI connect topic for each staff member be
determined and uploaded if there is flexibility as to the topic?”
Regards
s22(1)(a)(ii) - irrelevant material
Assistant Director – Performance, Learning and Change
Performance, Management and Quality Branch
Participant Experience Delivery (PED) Group
National Disability Insurance Agency
Mobile: s22(1)(a)(ii) - irrelevant material
Email: s22(1)(a)(ii) - irrelevant material
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders both
past, present and emerging.
From: s22(1)(a)(ii) - irrelevant material
>
Sent: Thursday, 7 January 2021 11:48 AM
To: s22(1)(a)(ii) - irrelevant material
>
Cc: s22(1)(a)(ii) - irrelevant material

Subject: RE: for advice pls : HoP is now CI Connect - updated pack attached [SEC=OFFICIAL]
Thanks s22(1)(a)(i)
- irr

Can you please provide an updated version for me to share with s22(1)(a)(ii)
- ir prio

r to presenting to State/Branch
Managers.
I think it is really important that ND can review the L & D materials before circulation to front line staff. We
have recently had a couple of situations where the L & D materials did not quite hit the mark so it’s
important to have ND review and endorse first.
Regards,
s22(1)(a)(ii) - irrelevant material
Service Delivery Director
National Delivery Division
National Disability Insurance Agency
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FOI 21/22-1299
s22(1)(a)(ii) - irrelevant material
From s22(1)(a)(ii) - irrelevant material

Sent: Wednesday, 6 January 2021 3:58 PM
To: s22(1)(a)(ii) - irrelevant material

Subject: RE: for advice pls : HoP is now CI Connect - updated pack attached [SEC=OFFICIAL]
Thanks s22(1)(a)(ii)
- irrelev – g

ood comments. I will liaise with
and
s22(1)(a)(ii)
g

et back to you.
IN the interim, my thoughts :
 Yes – agree we should look at the language
 I think we did say 2 national and 1 local based on the data and monthly quality reports. Thanks for picking
this up.
 I did not see the CI Connect topic as differing for each staff member but they may choose to work on a
specific area, arising from the training, for that month.
 Not sure about the review – ideally yes, but will depend on timeframes I suspect. I was mapping/drawing
the prioritisation of topics process, who needs to be involved and when and I think that may need a lag time
of a couple of months. Hopefully if we can get ahead of the scheduling of topics it will give time for review.
 Yes – I think we have a training package that could be included.
Is there another State Mangers meeting and do you want us to present again and/or provide an updated paper with
the training package?
s22(1)(a)(ii) - irrelevant mater – including you as I have received an out of office message from

s22(1)(a)(ii)  an

d it

would be good to keep this
moving please.
Thanks
s22(1)(a)(ii)

- irrelevant material

Branch Manager, Frontline Capability
Participant Experience Delivery
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material

Hours : I work Monday, Wednesday and Friday 8.30am – 5.30pm
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FOI 21/22-1299
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders past,
present and emerging.
From: s22(1)(a)(ii) - irrelevant material

Sent: Wednesday, 6 January 2021 3:09 PM
To: s22(1)(a)(ii) - irrelevant material

Cc: s22(1)(a)(ii) - irrelevant material

Subject: RE: for advice pls : HoP is now CI Connect - updated pack attached [SEC=OFFICIAL]
Hi s22(1)(a)(ii) - irr
Happy New Year to you too and my apologies for the delay in responding.
Please see some feedback below. I am happy to catch up over a teams meeting if that is easier?
  Language of non-conformance – this appears throughout the overview, it is strong language which
indicates “failure” rather than opportunity for continuous improvement following review.  The deep
dive and audit reports are referred to as such and not as non conformity reports – this seems to be
new language?
  Two of which will be national topic – If states or regions do not select the national option……. – I
thought they must do 2 national for consistency and they can choose one local?
  L & D plan – how will the CI connect topic for each staff member be determined and uploaded if
there is flexibility as to the topic?
  Will ND leadership team have the opportunity to review the learning & coaching packages for each
CI Connect topic?
  It would be good to have an overview of one of the first topics to present along with this paper. Is
there anything currently in development?
Regards,
s22(1)(a)(ii) - irrelevant material
Service Delivery Director
National Delivery Division
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
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FOI 21/22-1299
From: s22(1)(a)(ii) - irrelevant material
>
Sent: Wednesday, 6 January 2021 9:42 AM
To: s22(1)(a)(ii) - irrelevant material

Cc: s22(1)(a)(ii) - irrelevant material

Subject: FW: for advice pls : HoP is now CI Connect - updated pack attached [SEC=OFFICIAL]
Hi s22(1)(a)(ii)  ,
- irrelev
Happy New Year!
Following up my list of early year To Dos and this is one of them. I am keen to keep this moving so that we can
progress and commence as soon as possible.
Appreciate advice in terms of next steps and whether you have any changes and/or this can be forwarded to s22(1)(a)(i)   -

and   fo
s22(1)
  r  endor

sement? Can you also let me know what would be the preferred approach pls? i.e. would this need
to be a formal briefing paper or would an email suffice given previous discussions?
Thanks
Meryl
s22(1)(a)(ii) - irrelevant material
Branch Manager, Frontline Capability
Participant Experience Delivery
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material

Hours : I work Monday, Wednesday and Friday 8.30am – 5.30pm
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders past,
present and emerging.
From: s22(1)(a)(ii) - irrelevant material
Sent: Monday, 21 December 2020 9:26 AM
To: s22(1)(a)(ii) - irrelevant material

Cc: s22(1)(a)(ii) - irrelevant material

Subject: for advice pls : HoP is now CI Connect - updated pack attached [SEC=OFFICIAL]
Hi s22(1)(a)(ii)  ,
- irrelev
Please see an updated version of this proposal based on our discussions last week. Thanks
.
s22(1)(a)(ii)

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FOI 21/22-1299
I would appreciate it if you could review please and let us know if there are any changes required. These can be
incorporated and if not, I will forward to s22(1)(a)(ii)   - and  s22(1)(a)(ii)
an
- irrelevan
d cc   f
s22(1)
or   end orsement. Is there a preferred approach
for this in terms of s22(1)(a)(ii)   - pls?
Given the topic and expectation that we deliver, I was thinking an email rather than a formal paper but appreciate
your advice.
s22(1)(a)(ii)

- irrele – FYI

only noting you are on leave.
Thanks
s22(1)(a)(ii)

- irrelevant material

Branch Manager, Frontline Capability
Participant Experience Delivery
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material

Hours : I work Monday, Wednesday and Friday 8.30am – 3.30pm
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders past,
present and emerging.
From: s22(1)(a)(ii) - irrelevant material
>
Sent: Friday, 18 December 2020 2:17 PM
To: s22(1)(a)(ii) - irrelevant material

Subject: HoP is now CI Connect - updated pack attached [SEC=OFFICIAL]
Hello s22(1)(a)(ii) - irrelevant material,
Please find attached an updated pack which can be circulated to s22(1)(a)(ii) - irrelevant material.
Based on the feedback from s22(1)(a)(i)  ,
- irrelev  k ey updates are:
-
Name of HoP
o New titles were crafted, proposed and we undertook a quick poll ……. the clear winner was “CI
Connect” (Continuous Improvement Connect – bringing data and action together)
-
Program
o Now includes reference to individual development
o The word training has been replaced with learning
o Expansion of wording - the 4 week learning plan is not separate or additional to existing
meetings, the activities are to be incorporated into current meeting schedules
o Evaluation has been expanded to include reference to reaction and learning transfer
o In addition to the resource kits (videos, toolkits etc), deployment team has been noted as able
to provide additional support, if required
o Inclusion of the agreed minimum national topics
o Inclusion of L&D council
Next Steps
-
Peak Production 30 minute session has been confirmed for the 14th January
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-  We will finalise the content for this meeting by the 12th January
-  Forward materials to

s22(1)(a)(ii)  a nd  s22(1)(a)(ii)

- irrelevant mate by the 13th January
-  Launch video will be redone so that the branding is clear …. CI Connect
-  Prepare communication and engagement for wider circulation
-  Prepare the material for the first topic (we are clear enough on this)
-  Deployment and communication plan is being formulated
-  LEAP is being prepared (course shell creation)

So we will be ready with deployment preparation when we receive endorsement from  and
s22(1)(a


s22(1)(a)(i )

- irreleva o n the 14th
January.

Thank you

s22(1)(a)(ii)

s22(1)(a)(ii) - irrelevant material
Director Performance, Learning and Change
Performance Management and Quality
Operations and Support Division
National Disability Insurance Agency

Email s22(1)(a)(ii) - irrelevant material

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Questions
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DOCUMENT 9
FOI 21/22-1299
Continuous
Improvement
Connect
Data and Action Together
17 February 2021
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