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Questions
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Questions
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DOCUMENT 16
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From:
s22(1)(a)(ii) - irrelevant material
Sent:
Tuesday, 5 April 2022 11:08 AM
To:
s22(1)(a)(ii) - irrelevant material
Subject:
FW: CI Connect Information Sheets [SEC=OFFICIAL]
Attachments:
CI Connect Peer to Peer Shadowing Information Sheet.docx; CI Connect Team
Leader Information Sheet.docx; CI Connect Launch QandA.docx
Follow Up Flag:
Follow up
Flag Status:
Flagged
From: s22(1)(a)(ii) - irrelevant material
Sent: Thursday, 1 April 2021 5:16 PM
To: s22(1)(a)(ii) - irrelevant material
Cc: s22(1)(a)(ii) - irrelevant material
Subject: FW: CI Connect Information Sheets [SEC=OFFICIAL]
Hi all, further to s22(1)(a)(ii) - irrele’s d
iscussion at the WA Check In yesterday, please see below and attached for support
material that you can refer to. Don’t forget to watch the video if you haven’t already and please send any questions
through to WA Ops to be collated for s22(1)(a)(i) - irrele. h ttps://youtu.be/gVpdL5b-W3U
thanks
s22(1)(a)(ii) - irrelevant material
Assistant Director, Operations
WA Service Delivery
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
From: s22(1)(a)(ii) - irrelevant material
Sent: Thursday, 1 April 2021 4:03 PM
To: WA.OPERATIONS s22(1)(a)(ii) - irrelevant material>
Subject: CI Connect Information Sheets [SEC=OFFICIAL]
Dear WA Operations Team!
Thank you very much for the opportunity to speak with WA staff about CI Connect on Wednesday!
As mentioned in the overview, additional documents are available which will support your team leaders and coaches
as they begin to implement the CI Connect program across your teams. Please see attached the following:
CI Connect Team Leader Information Sheet provides information about implementing CI Connect in their team
CI Connect Launch Q&A asks and answers questions about CI Connect, including questions raised during the
Pilot
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CI Connect Peer to Peer Shadowing Information Sheet for team leaders to share with their teams before
undertaking shadowing
Would you please share these documents with the WA leadership group?
I am available to provide additional Q&A session for the WA leaders about CI Connect. Please let me know if you
would like to arrange a date and time for further discussion.
Many thanks!
s22(1)(a)(ii) - irrelevant material
Assistant Director – Performance, Learning and Change
Performance, Management and Quality Branch
Participant Experience Delivery (PED) Group
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders past,
present and emerging.
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DOCUMENT 16.3
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CI Connect
CI Connect
CI Connect delivers a National approach to structured learning and coaching in your team, with
topical content informed by insights from the Agency's data.
Content incorporates technical skills as well interpersonal skills, using solution based learning
principles.
The four week CI Connect program includes a targeted team-based engagement session, individual
coaching conversations, peer to peer shadowing opportunities, and a community of practice.
How to use this Q&A document:
This Questions and Answers (Q&A) document is for internal use by the CI Connect team to provide
information and context about the CI Connect program and its use in Participant Experience Delivery
teams. This document is not for external distribution.
Contents
CI Connect ............................................................................................................................................................ 1
CI Connect for team leaders .................................................................................................................................. 2
CI Connect for team members ............................................................................................................................... 4
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CI Connect for team leaders
What topics will my team cover in CI Connect?
The first topic is Writing R&N Justifications. Upcoming topics in May and June are in
development and will cover sustainability and R&N Outcomes.
My team mostly works on PiTC plans. What if the CI Connect topic isn’t
relevant to what they do?
CI Connect topics are relevant to all decisions made by staff. CI Connect topics are identified
using the Data Framework and prioritised by the Participant Experience Delivery Executive
Leadership Team. As you read through the Team Leader Pack which is available in LEAP,
consider how you will discuss the topic and make it relevant to their work. The CI Connect
topic team activity discussion points and information provide a variety of learning opportunities
relevant across all work level standards and structures. You can choose how to facilitate the
team discussion according to the solution that best meets your teams’ needs.
Should a team leader or a technical leader/expert facilitate the team
discussion and coaching?
CI Connect can be used by any leader to build a coaching culture in your team. Although CI
Connect provides opportunities to coach about the CI Connect topic in particular, leaders may
use coaching to discuss any performance aspect relating to a team member’s role.
Will Partners in the Community receive this training?
CI Connect will cover a multitude of learning topics over time. Partners in the Community will
be included in CI Connect in 2021, and will have the same access to CI Connect current and
archived learning topics as National Delivery teams.
How many hours per week will I have to put into CI Connect?
CI Connect estimates team leaders will invest between 2-4 hours across each CI Connect
cycle, however this will depend on the knowledge and skills of your team, the number of
coaching conversations you conduct, and how much time you need to spend scheduling
activities. Over time, as leaders and team members become familiar with the approach of
team discussion activities, coaching regularly, and the structure of materials, this investment
will pay dividends in terms of time spent.
ndis.gov.au
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What resources will we have for our teams?
A CI Connect team member briefing pack is available and can be used when discussing the
topic using the LEAP module. There is also information in the Team Leader Pack about the
program. A CI Connect intranet page will also be available, and it will include reference
documents (including this Q&A), information sheets about CI Connect, and information about
the activities within CI Connect.
What will I do if I have questions about CI Connect?
CI Connect champions have been nominated for each state and territory, and their names will
be shared with you. In the first instance, please ask your CI Connect Champion or your local
leadership team about CI Connect.
It's also very important to note that CI Champions are not technical experts on planning. To
maintain a nationally consistent approach, the Practice Guides and SOPs must remain the
single source of truth for all processes relating to planning. CI Champions will refer any
technical questions, including requests for clarification regarding processes for completing
planning tasks, to the appropriate team, such as the Technical Advisory team or to the Service
Guidance and Practice team. These teams will remain responsible for answers and updating
any required Practice Guides and/or SOPs, as per the protocols already in place which ensure
a nationally consistent approach to planning.
Will CI Connect topics cover the information in the recent R&N-Setting the
Standard training?
The first CI Connect topic is Writing R&N Justifications which will build on the learning
outcomes from the R&N Setting the Standard program. The information in this topic does not
repeat information covered in the R&N-Setting the Standard program as it provides information
about writing R&N justifications.
Will CI Connect be used by teams other than planning teams?
CI Connect topics are based on Participant Experience Delivery content, and mandatory for
planning roles. Individual learning topics may be relevant to all teams, and teams from other
Branches may request access to learning topics or access topic content via the CI Connect
intranet page. As a platform, CI Connect supports a coaching culture, and in turn builds a
continuous improvement mindset, which is relevant for any team.
ndis.gov.au
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Do team leaders or technical leads attend the Community of Practice?
CI Connect Community of Practice encourages a network where all team leader and technical
leads can develop their coaching and team leader skills. Coaching is not only for performance,
and team leaders can use this opportunity to engage in the Community of Practice to learn
and share their experience and skills with other NDIA team and technical leaders.
Who will be responsible for the quality of content for the state-based CI
Connect topics?
States will have access to the CI Connect platform and templates to design local learning
content. The state-based staff who develop the state materials may continue to reach out to a
variety of sources to discuss their learning topic and review it for accuracy.
CI Connect for team members
I already know the information about a CI Connect topic. Do I have to do
the Team Member Module?
Yes. The CI Connect national topics are mandatory, and you will have the opportunity to share
your skills and knowledge with others during the team activities and discussion.
How many hours per week will I have to put into CI Connect?
CI Connect estimates team members will invest between 2-4 hours over the CI Connect cycle
of four weeks. Over time, you become familiar with team discussions and activities, coaching
regularly, and the structure of materials, and this investment will pay dividends in terms of time
spent by reducing rework and errors.
Can I request to change the CI Connect topic?
No. CI Connect topics are identified through the Data Framework using reports from across
the Agency, and prioritised and scheduled by the Participant Experience Delivery Executive
Leadership team. You can provide feedback and information to your CI Connect Champion
who will share it through the national forum.
ndis.gov.au
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Will upcoming CI Connect topics take into account larger change pieces
across the Agency?
The Participant Experience Delivery Executive Leadership Team have access to the Forward
View of Change when prioritising and scheduling CI Connect topics, but CI Connect will not be
used for new change pieces across the Agency.
ndis.gov.au
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