DOCUMENT 21
FOI 21/22-1299
From:
s22(1)(a)(ii) - irrelevant material
Sent:
Tuesday, 5 April 2022 12:28 PM
To:
s22(1)(a)(ii) - irrelevant material
Subject:
FW: CI Connect Update [SEC=OFFICIAL]
Follow Up Flag:
Follow up
Flag Status:
Flagged
From: s22(1)(a)(ii) - irrelevant material
Sent: Tuesday, 20 April 2021 12:05 PM
To: s22(1)(a)(ii) - irrelevant material
Subject: RE: CI Connect Update [SEC=OFFICIAL]
s22(1)(a)(ii) - irrele
Thank you for time this morning presenting to the TAB Leadership Group.
It was such an informative session and you certainly have the subject matter covered.
Please let me know if I can do anything to support you in the roll out.
Great commitment on your part.
Look forward to working with you on this.
Kind regards
s22(1)(a)(i
Branch Manager
Technical Advisory Branch
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders past,
present and emerging.
From: s22(1)(a)(ii) - irrelevant material
Sent: Tuesday, 20 April 2021 12:40 PM
To: s22(1)(a)(ii) - irrelevant material
s22(1)(a)(ii) - irrelevant material
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s22(1)(a)(ii) - irrelevant material
Subject: CI Connect Update [SEC=OFFICIAL]
Dear State and Branch Managers,
As CI Connect rolls out around the country in May, the Performance Learning and Change team will be here to
support you and your teams.
Community of Practice meetings
Performance Learning and Change will schedule the first round of the state-based community of practice meetings,
which occur in week 4 of the CI Connect cycle. Invitations will be sent to CI Connect champions, Quality Account
Managers, and leaders in your state, territory, or branch. Please forward the invitation to any additional staff you
would like to participate in this community of practice. As the formal launch of CI Connect is 3 May 2021, the first
community of practice meetings will be scheduled for the week commencing 24 May 2021.
CI Connect and Partners in the Community
As we move through the first CI Connect topic of reasonable and necessary written justifications, please remind your
teams our Partners in the Community are not yet participating in CI Connect or in this topic. When reviewing a plan
for approval, please ask your staff to consider conducting a Plan Alignment Meeting to support the preparation of a
written justification as this may be more appropriate than simply returning the plan for amendment or correction.
More information is available on our Continuous Improvement Connect intranet page for all staff to view. You can
also find this page under the Performance Management and Quality heading within the Service Delivery menu.
Please encourage your teams to explore the page to find out more about CI Connect, and join us on our Continuous
Improvement Connect Yammer page to keep the discussion going.
We look forward to your feedback and engagement in the CI Connect program! Please feel free to reach out for any
further detail or clarification.
Kind Regards,
s22(1)(a)(ii) - irrelevant material
Assistant Director – Performance, Learning and Change
Performance, Management and Quality Branch
Participant Experience Delivery (PED) Group
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders past,
present and emerging.
2
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Questions
Page 142 of 190
DOCUMENT 23
FOI 21/22-1299
From:
s22(1)(a)(ii) - irrelevant material
Sent:
Tuesday, 5 April 2022 12:42 PM
To:
s22(1)(a)(ii) - irrelevant material
Subject:
FW: CI Connect rollout for PiTC [SEC=OFFICIAL]
Attachments:
CI Connect PITC Pilot - 28 April 2021.docx
Follow Up Flag:
Follow up
Flag Status:
Flagged
From: s22(1)(a)(ii) - irrelevant material
Sent: Tuesday, 27 April 2021 8:38 PM
To: s22(1)(a)(ii) - irrelevant material
Subject: FW: CI Connect rollout for PiTC [SEC=OFFICIAL]
Hi team!
None of the information below or in the attached document is yet set in stone. I have forwarded to you so you can
be across this from the early stages.
Please feel free to reach out with any questions!
Kind Regards,
s22(1)(a)(ii) - irrelevant material
Assistant Director – Performance, Learning and Change
Performance, Management and Quality Branch
Participant Experience Delivery (PED) Group
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders past,
present and emerging.
From: s22(1)(a)(ii) - irrelevant material
Sent: Tuesday, 27 April 2021 8:36 PM
To: s22(1)(a)(ii) - irrelevant material
Cc: s22(1)(a)(ii) - irrelevant material
Subject: RE: CI Connect rollout for PiTC [SEC=OFFICIAL]
Hi Team!
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Thanks, s22(1)(a)(ii) f
- irr
or reaching out this afternoon to discuss the next steps for CI Connect for Partners. Below is a lot of
information regarding the CI Connect Pilot and Launch, and I have attached a word document with detailed
information about the pilot and launch.
To summaries the highlights from the attached document.
PILOT INFORMATION
Pilot Start Date: Monday 17 May 2021
Pilot Period: 3 weeks
Pilot Topic: Update Severity Indicators
Contributors: To be confirmed by Partner Performance
Final pilot evaluation and insights will be shared with Partner Performance on Friday 11 June 2021.
Per s22(1)(a)(ii) - irr’s re quest, we intend to open the CI Connect Pilot to those LAC Partners who have delivered the highest
completion rate of the R&N Setting the Standard program, with a limit of 6 contributors. The list below is all Partner
Organisations who have delivered training to more than 50% of the staff enrolled into R&N Setting the Standard.
Please identify which LAC organisations you would like to contribute to the Partner Pilot by the COB 29 April 2021
to ensure sufficient time to liaise with Partner Organisations.
Partners must nominate their teams to contribute to the pilot 7 May 2021.
PITC Carers - 93%
PITC Early Childhood Association - 88%
PITC Settlement Services International - 68%
PITC Kudos Services - 64%
PITC Lifestart - 63%
PITC Advanced Personnel Management - 61%
PITC Wanslea - 59%
PITC Social Futures 59%
PITC Each - 56%
PITC Intereach - 54%
PITC Cerebral Palsy Association - 54%
LAUNCH
CI Connect will launch with Partner Organisations from Monday 5th July 2021.
The CI Connect program and pilot will be highlighted at the Partner Learning and Change community of
practice meeting Thursday 6 May 2021.
Cascade messages will be shared at the Partner Learning and Change community of practice meeting
Thursday 3 June 2021 and all artefacts to cascade messaging to staff within Partner Organisations will be
shared at this time.
Partner Organisation Information sessions about the CI Connect program will be available to each Partner
Organisation after Thursday 3 June 2021 (prior to the end of the pilot evaluation period) and is
recommended for Partner leadership teams.
As noted, there are a number of complexities to ensure a smooth and successful launch of CI Connect to our
Partners. Some additional considerations to be workshopped are listed below. This list is by no means complete, and
we will continue to add to this during the Pilot as we receive feedback.
Partners (both LAC and EC) will undertake the same CI Connect topics as NDIA staff
o If not, L&D resourcing will need to be established within the next 4 weeks
o Consideration of the model for EC Partners who have very different planning methods and assurance
outcomes
CI Connect materials will include a Partner lens (particularly in solution-based questions)
o Impacts of non-delegate approach to topics on Data Framework and prioritisation matrix
recommendations
Partners will nominate two CI Connect Champions per Partner Organisation and/or state
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Either we auto-enrol all Partner staff into the LEAP modules, or lists of all LAC staff and their leaders will need to
be provided by each Partner Organisation. To ensure auto-enrolment is complete, confirmed lists for enrolment
will be required by COB Friday 18 June 2021.
I hope this information is helpful, however please feel free to reach out with any changes or clarification!
Kind Regards,
s22(1)(a)(ii) - irrelevant material
Assistant Director – Performance, Learning and Change
Performance, Management and Quality Branch
Participant Experience Delivery (PED) Group
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders past,
present and emerging.
From: s22(1)(a)(ii) - irrelevant material
>
Sent: Tuesday, 27 April 2021 3:35 PM
To: s22(1)(a)(ii) - irrelevant material
Cc: s22(1)(a)(ii) - irrelevant material
Subject: FW: CI Connect rollout for PiTC [SEC=OFFICIAL]
Fabulous thanks so much s22(1)(a)(i) and
- i
team, much appreciated. Apologies only getting a chance to reply to this email
now and we look forward to this update tomorrow. Couldn’t agree with you more s22(1)(a)(ii) - on a wonderfully balanced
view, thanks again.
s22(1)(a)(ii)
,
- irr ple ase find document attached to add to the invite to share with the attendees for tomorrow’s meeting as
per s22(1)(a)(ii) s
- irr
co mments below.
Brenda, please feel free to send through your presentation to s22(1)(a)(ii) .
- irr
Thanks again,
s22(1)(a)(ii)
- irr
s22(1)(a)(ii) - irrelevant material
Director, Western Australia
Partner Performance Branch
Partner and Contact Centre Division
Participant Experience Delivery Group
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
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FOI 21/22-1299
From: s22(1)(a)(ii) - irrelevant material
Sent: Friday, 23 April 2021 7:17 AM
To: s22(1)(a)(ii) - irrelevant material
>
Cc: s22(1)(a)(ii) - irrelevant material
Subject: RE: CI Connect rollout for PiTC [SEC=OFFICIAL]
Good morning all
Thanks for the update s22(1)(a)(i) as a
- irre
Branch we are a pretty inclusive mob, so more than happy to drop a Partner Audit
topic to accommodate the CI Connect rollout discussion.
Based on this my suggestion would be:
Review of the monthly National Partner Audit summary – particularly the improvement in data for ECEI Tier
2 audit questions. Document attached and please share with attendees.
Highlight a good news story – Overview of the impact of coaching and support of LCHS
Rollout of CI Connect – incl. pilot launch and update on the R&N training completion rates – this topic is well
aligned to the discussion we are presently having with Partner organisations as we prepare them for the
additional R&N audit questions from 1 May, with audit results to be included from June 21. We could
certainly provide analysis of impacts on this CI topic post 1 July as a priority reporting item (obviously
coupled with the coaching that my team provide the Partners).
What a wonderfully balanced view of the work being undertaken by our Branch.
Regards
s22(1)(a)(ii) - i
From: s22(1)(a)(ii) - irrelevant material
>
Sent: Thursday, 22 April 2021 7:39 PM
To: s22(1)(a)(ii) - irrelevant material
>
Cc: s22(1)(a)(ii) - irrelevant material>
Subject: CI Connect rol out for PiTC [SEC=OFFICIAL]
Hi s22(1)(a)(ii) - irrele,
Thanks for the meeting this week to discuss further the rollout for CI Connect with Partners Nationally. I discussed
this further with s22(1)(a)(ii) - irr yes terday and we agree to your point well made of the consideration of running a pilot with
the LAC Partners before the launch of the 1st of July however can we please look at the Partners with the highest
completion rates of the R & N Training to be considered for this please.
We also have our next Continuous Improvement meeting scheduled for the Wednesday 28th April (1:30pm – 3pm
WST) and I’ve copied s22(1)(a)(i)
in t
- irrelevant mate
o check to see as we have allocated 30m minutes to Partner Quality however
wondered if we could consider providing an overview of the CI Connect Pilot Launch for our Partners and an update
on the R & N Training within this timeslot in addition to an update from s22(1)(a)(ii) all
- i
w
ithin the 30 minutes.
Look forward to hearing from you both on Tuesday next week as I’ll be on leave tomorrow and with the public
holiday for most States Monday.
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Thanks again to you both for your support in our continuous improvement initiatives with our Partners Nationally.
Kind regards,
s22(1)(a)(ii)
- irr
s22(1)(a)(ii) - irrelevant material
Director, Western Australia
Partner Performance Branch
Partner and Contact Centre Division
Participant Experience Delivery Group
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
5
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