DOCUMENT 24
FOI 21/22-1299
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From:
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Sent:
Tuesday, 5 April 2022 1:00 PM
To:
s22(1)(a)(ii) - irrelevant material
Subject:
FW: Change and Learning Community of Practice (COP) Notes & Actions
[SEC=OFFICIAL]
Attachments:
NCCP Conclusion and FPDN Disability Training.docx; PITC CoP Forward View of
Change- May 2021.FINAL.pptx; CI Connect - Partners Overview May 2021.pptx
Follow Up Flag:
Follow up
Flag Status:
Flagged
From: s22(1)(a)(ii) - irrelevant material
Sent: Monday, 10 May 2021 7:12 AM
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Subject: RE: Change and Learning Community of Practice (COP) Notes & Actions [SEC=UNOFFICIAL]
Good Morning All and Happy Monday,
Please see the below presentations, notes and action items from our Community of Practice
meeting last Thursday.
Forward View of Change (FVoC) Presentation – s22(1)(a)(ii) - irrelevant material, Change Manager – Delivery
and Change Office
This month’s data does not include IA and ACE as these rollouts are now on hold
Data is in the gathering phase, with a revised view to be available in the coming weeks
Planning workload looking to slow down in the coming months
Questions in Chat:
1. Is it possible to incorporate other elements of work that impact on workloads? For example
unscheduled reviews, escalations to TAT, work associated with plan rejections.
2. Do we take it that carry over R&N training (module 3 & 4) needs to be completed by end of June?
Action: s42 - legal prof to qual
ify w
her
e the workload data comes from with the BI team
Continuous Improvement (CI) Connect Presentation – s22(1)(a)(ii) - irrelevant material, Assistant
Director – Performance, Learning and Change Branch
CI Connect app will work on a 4 week cycle, allowing teams to identify and implement change with
frontline staff
Program was piloted internally with positive feedback, Partner pilot to commence in May for 3
weeks – Communication to come from partner performance team on how to nominate to be
involved in the pilot
Program launch for all partners scheduled for July
Questions in Chat:
1. How do we get on the agenda for CI Connect?
2. Would you be expecting partners to have the same topic - so that the agency would only have to
develop One Leap module in the partner space?
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3. What if our organisations and teams already have our own supervision and support frameworks
that are working? Do we have to change all of this?
4. Are CI connect Champions Agency or Partner staff?
5. I am hearing this is a framework for managing existing training - is this correct
6. Is the pilot running within the Agency, or with partners involved?
7. Roughly when would EC partners be invited?
Action: s22(1)(a)(ii) - irrelevan to confirm with Partner Performance and Partner Contracts branch on whether
this will be an opt in service for those partners with improvement frameworks already in place
New Starter Program (NSP) Update – s22(1)(a)(ii) - irrelevant material, Assistant Director – Performance,
Learning and Change Branch
Currently working to update the NSP training, L&D and Workplace trainers will be included in this
update
The update will reconsider the structure and timeframe of the training whilst looking to include
new training resources including the latest R&N training
Trial to begin 17th May, 2021
Questions in Chat:
1. Will the R and N written justification training resources be available to Partners before the pilot?
2. We have received an ECEI program for new starters based on a number of existing NSP modules -
Are you consulting with the ECEI space for the update?
3. Is there a chance for individuals to be a part of the working group outside of the NDIS - to share
gaps that we see often or anything like that - or is that best sent through email as a feedback type?
Action: Partners encouraged to continue sending feedback through relating to NSP for
consideration
Disability Business Training – s22(1)(a)(ii) - irrelevant material, EL1 – Connectors Branch
Disability Business Training, facilitated by First People Disability Network, is available as optional
training for any partners who are interested
The training will be hosted online via Microsoft Teams for a duration of 2.5 hours and is open to all
Partners
Partners are welcome to have an L&D rep attend an early session of the training to identify
suitability for your team
Questions:
1. When will this training take place?
2. How will we find out when this training is being rolled out?
3. Is there a train the trainer for this or is it being delivered from the agency only?
Action: s22(1)(a)(ii) - irrelev t o provide training schedule including dates training is available and information
regarding the registration process
National Community Connectors Program Update –s22(1)(a)(ii) - irrelevant material, EL1 – Connectors
Branch
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The National Community Connector Program will come to an end on 30th June, 2021
Community program providers will begin to transition current clients over to Partners in the
Community
An evaluation on the effectiveness of this program is being assessed and will be presented in a
future Partner Executive Meeting
Questions:
1. Is there information or evaluations that has been undertaken about how effective community
connectors were in achieving the intended outcomes the community connector program?
2. Is it possible to get some information on the likely number of participants who will transition from
NCCP to each LAC Provider?
3. Will PITC be involved in giving feedback about the program?
4. s22(1)(a)(ii) - irrel is happy
to take any questions directly or via his team s22(1)(a)(ii) - irrelevant material
Action: Evaluation of the National Community Connector Program is to be provided in future
Partner Executive Meeting
Thank you for your time, I look forward to seeing you at the next COP Meeting on the 3rd June.
Regards
s22(1)(a)(ii) - irrelevant ma
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Assistant Director / Change Manager
Performance Management & Quality Branch
Operations and Support Division
National Disability Insurance Agency
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Hours (Monday – Friday)
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection
to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and
emerging.
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-----Original Appointment-----
From: s22(1)(a)(ii) - irrelevant material
Sent: Wednesday, 6 January 2021 4:30 PM
To: s22(1)(a)(ii) - irrelevant material
s22(1)(a)(ii) - irrelevant material
Subject: Change and Learning Community of Practice (COP) [SEC=OFFICIAL]
When: Thursday, 6 May 2021 3:00 PM-4:00 PM (UTC+10:00) Canberra, Melbourne, Sydney.
Where: Microsoft Teams
UPDATE:
The following attachments have been added:
•
Forward View of Change (FVoC)
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•
Agenda
•
CI Connect Presentation
________________________________________________________________________
________________________________________
Dear colleagues,
You are welcome to participate in a Community of Practice (CoP) between the Agency
and PITC regarding change and learning at the NDIS.
Join on your computer or mobile app
Click here to join the meeting
Or call in (audio only)
s22(1)(a)(ii) - irrelevant materiala, Sydney
Find a local number | Reset PIN
Learn More | Meeting options
Attachments: (TBA week of meeting)
Agenda
PITC Forward View of Change (located on intranet, Partner Relationship Toolkit -
Implementing and Managing Services)
Kind regards,
Partner and Contact Centre Operations Support
Partner and Contact Centre Division
National Disability Insurance Agency
Email s22(1)(a)(ii) - irrelevant material
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DOCUMENT 25
FOI 21/22-1299
s22(1)(a)(ii) - irrelevant material
From:
s22(1)(a)(ii) - irrelevant material
Sent:
Tuesday, 5 April 2022 1:04 PM
To:
s22(1)(a)(ii) - irrelevant material
Subject:
FW: CI Connect briefing for the pilot for Partners [SEC=OFFICIAL]
Attachments:
CI Connect Pilot - PITC May 2021 (ACCESSIBLE).pptx
Follow Up Flag:
Follow up
Flag Status:
Flagged
From: s22(1)(a)(ii) - irrelevant material
Sent: Tuesday, 18 May 2021 4:05 PM
To: s22(1)(a)(ii) - irrelevant material
Cc: s22(1)(a)(ii) - irrelevant material
Subject: CI Connect briefing for the pilot for Partners [SEC=OFFICIAL]
Hi
!
s22(1)(a)(i
I put together a more detailed overview of the pilot and would like to run through it with the Partners when we
have the final list available.
I thought you might like to see the information and provide input on changes or make recommendations to improve
it
So far the package is pretty broad, so potentially we could run through it with all the leaders and teams contributing
to the pilot, but we might also refine it to be for leaders only. I anticipate we could cover all of the material in about
1 hour, with maybe 15-20 minutes for Q&A.
Please see the attached PowerPoint and feel free to reach out with any questions or feedback!
Kind Regards,
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Assistant Director – Performance, Learning and Change
Performance, Management and Quality Branch
Participant Experience Delivery (PED) Group
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders past,
present and emerging.
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