DOCUMENT 29
FOI 21/22-1299
s22(1)(a)(ii) - irrelevant material
From:
s22(1)(a)(ii) - irrelevant material
Sent:
Tuesday, 5 April 2022 1:13 PM
To:
s22(1)(a)(ii) - irrelevant material
Subject:
FW: CI Connect for Partners - follow up information [SEC=OFFICIAL]
Follow Up Flag:
Follow up
Flag Status:
Flagged
From: s22(1)(a)(ii) - irrelevant material
Sent: Monday, 7 June 2021 8:45 AM
s22(1)(a)(ii) - irrelevant material
Subject: CI Connect for Partners - follow up information [SEC=OFFICIAL]
Dear Leadership Team!
As discussed on Friday, please see the clarifying language to describe CI Connect and the upcoming CI Connect topics
compared with the Partner Audit report areas for improvement.
Clarified language
Continuous Improvement Connect (CI Connect) is a structured learning and coaching solution for all frontline
planning staff to help build capability, deliver a sustainable NDIS, and achieve the best outcomes for participants. CI
Connect differs from instructional training approaches, used to learn new tasks, by combining a coaching culture
with a review of priority quality improvement areas. CI Connect blends topic performance data with planning
reference material in a LEAP module to support group discussion and individual coaching where frontline planning
staff and teams set performance goals and refocus on pathways to high-quality, sustainable decision making.
CI Connect scheduled topics and Partner Audit Findings
The table below demonstrates the variance of conversations occurring in different programs at the moment. Please
note the LAC and EC “areas for improvement” listed in the table are based on the lowest audit scores rather than a
binary met/unmet quality outcome, which will affect whether we need to add it to the CI Connect schedule of
topics.
In order to align the national CI Connect conversations, we will need to review all assurance data through a single
data framework, as well as the prioritisation matrix. s22(1)(a)(ii) - irrelevant material (designer of the Data Framework and
prioritisation matrix) will review the Partner Audit reports this week to determine where there is opportunity to
review and rank consumable data from the Partner Audit reports. He will report back to s22(1)(a)( b y th e end of the week.
CI Connect (Delegate) schedule of
Partner Audit Report (LAC) areas of
Partner Audit Report (EC) areas of
topics
improvement
improvement
Sustainability (Outcome 1) –
R&N Justifications (newly
Eligibility reassessment checklist
June
reported topic)
completed
Sustainability (Outcome 2) –
Conversation interaction
Conversation interaction
July
template completed
template completed
Mandatory TAB Referrals
Informal, community, and
Informal, community, and
(delegate only process) –
mainstream supports accurately
mainstream supports accurately
September
recorded
recorded
Updating Severity Tool –
Family questionnaire
Guided Planning workflow
October
1
Page 189 of 190
FOI 21/22-1299
Please feel free to reach out for further detail or clarification!
Kind Regards,
s22(1)(a)(ii) - irrelevant material
Assistant Director – PM&Q Learning
Performance, Management and Quality Branch
Participant Experience Delivery (PED) Group
National Disability Insurance Agency
s22(1)(a)(ii) - irrelevant material
The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing
connection to land, sea and community. We pay our respects to them and their cultures and to Elders past,
present and emerging.
2
Page 190 of 190
