Dear Services Australia,
I would like a spreadsheet dating from 2015 - now which shows the % of overpayments collected from receiving parents as a result of the paying parent overpaying whether by fault or CSA’s clumsy calculations.
I would also like a comparison of the %’s of both genders males and females.
I would also like any documents/notes/memos/guidelines/policies or otherwise which sets out the guides for collecting overpayments.
Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the agency).
This email ackowledges your correspondence and provides some general
information in relation to FOI.
The FOI Act requires a response within 30 days. Additional time may be
added in certain circumstances. We will notify you if this occurs.
Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.
Administrative release of documents
The agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.
Exclusion of junior staff details
Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to public enquiries. Where such details
are included in the scope of a request, this may add to processing time
and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us
otherwise, we will assume these details are out of scope of your request
and they will be redacted under section 22 of the FOI Act.
Dear Mr Petrovski
Please find attached correspondence in response to your request to
Services Australia dated 24 February 2022.
Freedom of Information Team
Information Access Branch
Legal Services Division
Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past and present, of
all Aboriginal and Torres Strait Islander nations.
Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.