ATO blocking of criticism on social media channels - how 'trolls' are identified?

George Orwell made this Freedom of Information request to Australian Taxation Office

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Dear Australian Taxation Office,

This is an FOI request.

I request the most recent versions of any documents that:

(i) describe 'trolls' or 'troll-like behaviour', or
(ii) are relied upon by appropriate ATO officials to identify and appropriately classify posts that meet the requirements for post removal or blocking of social media users

on official ATO social media channels.

All correspondence is to be sent to this email address; I do not wish to access ato.gov.au or FOI order website chasing up your replies to this request.

Yours faithfully,

George Orwell