Cause of failure at passport control gates - 15 July 2019

Sean made this Freedom of Information request to Australian Border Force

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Australian Border Force,

Under the provisions of FOI legislation I request copies of documentation that explains the cause of the failure at passport control gates at airports around Australia on 15 July 2019 (as reported here - https://www.abc.net.au/news/2019-07-15/s...

Given that SmartGate passport control machines also went down across the country in April, causing mass delays, it is in the public's interest to know the cause of such problems.

Yours faithfully,

Sean

FOI, Australian Border Force

UNCLASSIFIED

 

In reply please quote:

FOI Request:       FA 19/07/00943

File Number:       OBJ2019/42443 

Dear Sean

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 15 July 2019 seeking access to
documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

Documentation that explains the cause of the failure at passport control
gates at airports around Australia on 15 July 2019 (as reported here -
<https://www.abc.net.au/news/2019-07-15/s....

Your request was received by the Department on 15 July 2019 and has been
allocated FOI request number FA 19/07/00943 . Please include your FOI
request number in all correspondence with the Freedom of Information
Section.

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FOI Officer | FOI and Records Management Branch

National Office

Productivity and Compliance Division | Corporate and Enabling Group

Department of Home Affairs

 

UNCLASSIFIED

 

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Dear FOI,

The response to my request is now overdue.

Yours sincerely,

Sean

Dear FOI,

This is well overdue. Please provide a response.

Yours sincerely,

Sean

FOI, Australian Border Force

UNCLASSIFIED

Good morning Sean,

Please be advised that the Department is currently processing a large number of FOI requests. Our staff are working hard and the Department is committed to processing your request as quickly as possible.

A number of documents have been identified as falling within the scope of your request and an FOI Officer is currently reviewing those documents. A decision on access will be made on your request and you will be notified of this as soon as possible.

Kind regards

FOI Officer
Freedom of Information (FOI) Section | FOI and Records Management Branch
Data Management Division | Corporate and Enabling Group
Department of Home Affairs
E: [email address]

UNCLASSIFIED

show quoted sections

FOI, Australian Border Force

2 Attachments

UNCLASSIFIED

Dear Sean

 

FOI request FA 19/07/00943

 

I refer to your FOI request received on 15 July 2019, seeking access to
the following:

'copies of documentation that explains the cause of the failure at
passport control gates at airports around Australia on 15 July 2019 (as
reported here -
https://www.abc.net.au/news/2019-07-15/s...

 

The Department has made a decision on this request. Please find attached
the decision record and documents released under the FOI Act.

 

This request has now been closed.

 

Kind regards

FOI Officer

Freedom of Information (FOI) Section | FOI and Records Management Branch

Data Management Division  | Corporate and Enabling Group

Department of Home Affairs

E: [1][email address]

 

 

 

UNCLASSIFIED

 

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

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