Complaints to MARA

Elise Potaka made this Freedom of Information request to Department of Home Affairs

The request was refused by Department of Home Affairs.

From: Elise Potaka

Delivered

Dear Department of Immigration and Border Protection,

This is a request under the Freedom of Information Act 1982.

1. Can you please provide information in relation to registered migration agent, Geoffrey Samuel Ward MARN: 0851489. I would like the following details about any complaints made about Mr Ward, to MARA or the DIBP, in the past 12 months:

- The date of the complaint
- The nature of the complaint
- The outcome/response to the complaint

I also seek a schedule of any documents captured by this request.

I request that any fees arising in relation to this application be waived on the grounds that the information is in the public interest.

If you require further argument on the public interest test on a costs order, please request that argument prior to a costs determination.

If I can assist in clarifying the scope of this application or provide any further information, please do not hesitate to contact me.

Yours faithfully,

Elise Potaka

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From: FOI

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IMPORTANT INFORMATION

 

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General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

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Thank you

 

Information updated 20 November 2017

 

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References

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From: FOI

UNCLASSIFIED

In reply please quote:

FOI Request:       FA 17/11/00943 

File Number:       ADF2017/125823

Dear Ms Potaka

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 23 November 2017 seeking access
to documents held by the Department of Immigration and Border Protection
(the Department) under the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

Can you please provide information in relation to registered migration
agent, Geoffrey Samuel Ward MARN: 0851489. I would like the following
details about any complaints made about Mr Ward, to MARA or the DIBP, in
the past 12 months:
-The date of the complaint
-The nature of the complaint
-The outcome/response to the complaint
I also seek a schedule of any documents captured by this request.

Your request was received by the Department on 23 November 2017 and has
been allocated FOI request number FA 17/11/00943. Please include your FOI
request number in all correspondence with the Freedom of Information
Section. 

Timeframe for receiving your decision

The statutory timeframe for processing a request is 30 days from the date
upon which your application was received by the Department.

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Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at
[1][DIBP request email].  

 

FOI Officer | Freedom of Information Section

FOI, Privacy and Records Management Branch

Corporate Services Division

Department of Immigration and Border Protection

 

 

UNCLASSIFIED

 

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From: FOI Training

For-Official-Use-Only

Our references: FA 17/11/00943; ADF2017/125823

 

Good afternoon Ms Potaka

 

I refer to your request for access to documents relating to:

 

                “Can you please provide information in relation to
registered migration agent, Geoffrey Samuel Ward MARN: 0851489. I would
like the following details about any complaints made about Mr Ward, to
MARA or the DIBP, in the past 12 months:

 

-              The date of the complaint

-              The nature of the complaint

-              The outcome/response to the complaint

 

I also seek a schedule of any documents captured by this request”

 

 

The current due date for your request is 25/12/2017 Due to the number of
requests currently being processed by our office,  and due to the holiday
period, we may not be able to finalise your request by the original due
date. 

 

The Department seeks your agreement (under s.15AA of the FOI Act) to
extend the timeframe for the processing of your request by 30 days.  This
would extend the due date for your request to 24 January 2017.

 

It would assist the Department in managing its FOI caseload if you could
provide a response to this request by close of business, Thursday 21
December 2017.

 

Please do not hesitate to contact me should you wish to discuss.

 

Yours sincerely

 

 

Karlee Pymont

FOI Officer

FOI, Privacy and Records Management Branch

Corporate Services

Department of Immigration and Border Protection

 

[FOI #4214 email]E:
[1][email address]

 

For-Official-Use-Only

 

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this email by mistake, please advise the sender and delete the message and
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by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

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From: Elise Potaka

Delivered

Dear Karlee,

I can accept a 15 day extension on the timeframe, rather than 30 days. Please let me know if there are any problems with this.

Yours sincerely,

Elise Potaka

Link to this

From: FOI

For-Official-Use-Only
Dear Ms Potaka

Thank you for your response. Please note that the due date has been extended by 15 days. In this instance the due date falls on a Sunday outside of business hours, please note this will result in the due date falling to the following Monday (8th Jan).

FOI Officer

FOI, Privacy and Records Management Branch
Corporate Services
Department of Immigration and Border Protection

E: [email address]

For-Official-Use-Only

show quoted sections

Link to this

From: Elise Potaka

Delivered

Dear Dept of Home Affairs/DIBP,

I haven't received an answer on this FOI request, and it's now long overdue. Can you please update asap.

Yours sincerely,

Elise Potaka

Link to this

From: FOI
Department of Home Affairs


Attachment Signed decision FA 17 11 00943.pdf
813K Download View as HTML


Our references: FA 17/11/00943; ADF2017/125823

 

Dear Ms Potaka,

 

I refer to your FOI request received on 23 November 2017, seeking access
to the following:

 

" Can you please provide information in relation to registered migration
agent, Geoffrey Samuel Ward MARN: 0851489. I would like the following
details about any complaints made about Mr Ward, to MARA or the DIBP, in
the past 12 months:
-           The date of the complaint
-           The nature of the complaint
-           The outcome/response to the complaint
I also seek a schedule of any documents captured by this request.”

The Department has made a decision on this request. Please see attached
the signed decision letter.

 

This request has now been closed.

 

Yours sincerely

FOI Officer | FOI, Privacy and records Management Branch

Corporate Services

Department of Home Affairs

 

 

 

 

 

 

 

 

 

 

 

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

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