To the Department of Immigration and Citizenship,
Under the Freedom of Information Act 1982 (Cth) I request the following document:
Incident Detail Report 1-3O12GH from the Department's Compliance, Case Management, Detention and Settlement Portal. I also request any documents attached to the detailed report.
Good afternoon Ms Nicholls,
This letter refers to an access request received under the Freedom of Information Act 1982 (the FOI Act) on 22 July 2013. Your request has been allocated FOI request number FA13/08/00157. Please include your FOI request number in all correspondence with the Freedom of Information section.
The statutory time allowed under the FOI Act for processing requests is 30 days. Requests are generally processed in the order in which they are received.
Contacting the FOI Section:
If you wish to discuss this matter, I can be contacted using the details provided below.
Client service information:
Information about our Client Service Charter and how to make a compliment, complaint or suggestion, is included in the Client Service Information part of my email.
Contacting the department:
You can contact us with a general enquiry in a number of ways including by email, through our website, by telephone through our Service Centres or offices around the world, or in person. In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details on contacting our offices outside Australia are available on our website at www.immi.gov.au.
CLIENT SERVICE INFORMATION:
Client Service Charter
Our Client Service Charter explains our service commitment to you. We are committed to service delivery that is timely, open and accountable, and responsive to your needs. The Charter explains how you can help us and how you can provide feedback or make a complaint. You can read our Client Service Charter on our website, or in a printed copy available from any of our offices.
The department remains committed to ensuring that all clients, both in Australia and overseas, receive not only fair and reasonable treatment, but also an efficient standard of service that is sensitive to each client’s needs.
To provide a compliment, complaint or suggestion you can:
— telephone the Global Feedback Unit on 13 31 77 during business hours
— complete a feedback form online at www.immi.gov.au
— write to:
Global Feedback Unit
GPO Box 241
Melbourne VIC 3001
contact us directly through any of our offices.
Position number 60006174
Department of Immigration and Citizenship
Telephone (02) 6264 1757
Email [email address]