FOI Request for Detail Incident Report 1-3O12GH

Jane Nicholls made this Freedom of Information request to Department of Home Affairs

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Department of Home Affairs should have responded by now (details). You can complain by requesting an internal review.

Jane Nicholls

To the Department of Immigration and Citizenship,

Dear Sir/Madam,

Under the Freedom of Information Act 1982 (Cth) I request the following document:

Incident Detail Report 1-3O12GH from the Department's Compliance, Case Management, Detention and Settlement Portal. I also request any documents attached to the detailed report.

Kind Regards,

Jane Nicholls


Good afternoon Ms Nicholls,

This letter refers to an access request received under the Freedom of Information Act 1982 (the FOI Act) on 22 July 2013. Your request has been allocated FOI request number FA13/08/00157. Please include your FOI request number in all correspondence with the Freedom of Information section.

Processing times:
The statutory time allowed under the FOI Act for processing requests is 30 days. Requests are generally processed in the order in which they are received.

Contacting the FOI Section:
If you wish to discuss this matter, I can be contacted using the details provided below.

Client service information:
Information about our Client Service Charter and how to make a compliment, complaint or suggestion, is included in the Client Service Information part of my email.

Contacting the department:
You can contact us with a general enquiry in a number of ways including by email, through our website, by telephone through our Service Centres or offices around the world, or in person. In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details on contacting our offices outside Australia are available on our website at

Client Service Charter
Our Client Service Charter explains our service commitment to you. We are committed to service delivery that is timely, open and accountable, and responsive to your needs. The Charter explains how you can help us and how you can provide feedback or make a complaint. You can read our Client Service Charter on our website, or in a printed copy available from any of our offices.

Service satisfaction
The department remains committed to ensuring that all clients, both in Australia and overseas, receive not only fair and reasonable treatment, but also an efficient standard of service that is sensitive to each client’s needs.

To provide a compliment, complaint or suggestion you can:
— telephone the Global Feedback Unit on 13 31 77 during business hours
— complete a feedback form online at
— write to:
The Manager
Global Feedback Unit
GPO Box 241
Melbourne VIC 3001
contact us directly through any of our offices.

Ashley Smith
Position number 60006174
FOI Officer
FOI & Privacy Policy Section
National Office
Department of Immigration and Citizenship

Telephone (02) 6264 1757
Email [email address]

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