Incident Detail Report l-B7GO9K

Lawrence Bull made this Freedom of Information request to Department of Home Affairs

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Department of Immigration and Citizenship,

Under the Freedom of Information Act 1982 (Cth) I request the

Incident Detail Report l-B7GO9K from the Department's Compliance,
Case Management, Detention and Settlement Portal. I also request
any documents attached to the detailed report.

Please send all documents electronically to this address.

Yours faithfully,

Lawrence Bull


Good afternoon Mr Bull,

Acknowledgement of Freedom of Information Access request:
This letter refers to an access request received under the Freedom of Information Act 1982 (the FOI Act) on 16 August 2013. Your request has been allocated FOI request number FA13/08/00710. Please include your FOI request number in all correspondence with the Freedom of Information section.

Processing times:
The statutory time allowed under the FOI Act for processing requests is 30 days. Requests are generally processed in the order in which they are received.

Contacting the FOI Section:
If you wish to discuss this matter, I can be contacted using the details provided below.

Client service information:
Information about our Client Service Charter and how to make a compliment, complaint or suggestion, is included in the Client Service Information.

Contacting the department:
You can contact us with a general enquiry in a number of ways including by email, through our website, by telephone through our Service Centres or offices around the world, or in person. In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details on contacting our offices outside Australia are available on our website at


Client Service Charter
Our Client Service Charter explains our service commitment to you. We are committed to service delivery that is timely, open and accountable, and responsive to your needs. The Charter explains how you can help us and how you can provide feedback or make a complaint. You can read our Client Service Charter on our website, or in a printed copy available from any of our offices.

Service satisfaction
The department remains committed to ensuring that all clients, both in Australia and overseas, receive not only fair and reasonable treatment, but also an efficient standard of service that is sensitive to each client’s needs.

To provide a compliment, complaint or suggestion you can:
— telephone the Global Feedback Unit on 13 31 77 during business hours
— complete a feedback form online at
— write to:
The Manager
Global Feedback Unit
GPO Box 241
Melbourne VIC 3001
contact us directly through any of our offices.

Ashley Smith

FOI & Privacy Policy Section
Department of Immigration and Citizenship
Telephone: (02) 6264 1757

show quoted sections

2 Attachments


Our references: FA 13/08/00710; ADF2013/26443



Dear Mr Bull,


I refer to your request FA 13/08/00710, received on 16 August 2013 for the


Incident Detail Report 1-B7GO9K from the Department's Compliance, Case
Management, Detention and Settlement Portal. I also request any documents
attached to the detailed report.


I have made a final decision on this request.


Please see attached my signed Decision Letter, Decision Record & Schedule
of Document and document.


Please note that there are no attachments to this incident.


This request has now been closed.




Simone Stanley

FOI & Privacy Policy

National Office

Department of Immigration and Citizenship

Ph: (02) 6264 1739

Email: [1][email address]



show quoted sections


Visible links
1. mailto:[email address]