UX/UI/business case around "Quick Exit" button on website

Simon Victory made this Freedom of Information request to Children’s eSafety Commissioner

The request was successful.

From: Simon Victory

Delivered

Dear eSafety Commissioner,

This is a formal request under the Freedom of Information Act.

The request:

I would like any information your Office holds regarding User Experience, User Interaction or even Technical research around the “Quick Exit” button that exists on a subset of pages on the Office’s website.

Background:

I am hoping that UX research undertaken (as partly required for point 1 “Understand user needs” and point 4 “… user-centred process” of the Digital Service Standard by the Digital Transformation Agency) around the button will help answer some questions I have.

While being sympathetic to the demographic that would be most impacted by the website and the need to help them conceal their browsing of the eSafety website, I am concerned that there is a sense of false security when operating the button.

This is especially concerning as there appears to be no information around what the button does on the eSafety website itself (either from an operational or technical perspective). Compared to http://www.smartsafe.org.au/about/quick-... or http://www.domesticviolence.com.au/pages... which offers some education around the function, albeit on a separate page.

Note that it is not my intention to persuade the Office into any type of action (other than to fulfil my FOI request) on the website. I don’t doubt there is a real danger to some users and there is a need to give them immediate assistance. I am also aware that education is not always possible before-the-fact. I simply wish to understand why (from a UX/UI perspective) the Office has implemented the button.

Yours faithfully,
Simon Victory

Link to this

From: enquiries@esafety.gov.au
Children’s eSafety Commissioner


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Thank you for your email - we'll get back to you as soon as possible.

In the meantime, you may find what you're looking for on our [2]website.

If you're enquiring about making a complaint, our website has details on
how to report:

o [3]cyberbullying affecting under 18s
o [4]offensive and illegal online content
o [5]image-based abuse.

If you're from a school, we offer a wide range of online safety resources
for schools on our [6]website along with [7]virtual classrooms, but we no
longer deliver face-to-face presentations to schools.

If you're after a face-to-face presentation at your school, [8]certified
online safety providers are available.

Connect with the Office of the eSafety Commissioner

[9]../Desktop/esc-logo-inline-01.png

show quoted sections

Link to this

From: enquiries@esafety.gov.au
Children’s eSafety Commissioner


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Dear Mr Victory

 

Request for access to documents under the Freedom of Information Act 1982

 

I refer to and acknowledge receipt of your Freedom of Information Act (FOI
Act) request dated and received by the Office of the eSafety Commissioner
(“the Office”) on Friday 25 May 2018 in which you sought access to:

 

Any information your Office holds regarding User Experience, User
Interaction or even Technical research around the “Quick Exit” button that
exists on a subset of the Office’s website

 

Time for processing

 

The statutory timeframe for responding to your request under the FOI Act
is 30 days, commencing the day following the day on which the Office
received the valid application. In accordance with subsection 15(5) of the
FOI Act, we will notify you of a decision regarding your request as soon
as practicable, but in any event by 25 June 2018 unless the timeframe is
extended under the FOI Act.

 

The [1]FOI Act provides a legally enforceable right of access to
government documents. The FOI Act promotes government accountability and
transparency by providing a legal framework for individuals to request
access to government documents. This includes documents containing
personal or other information, such as information about policy-making,
administrative decision-making and government service delivery. As such,
FOI requests require Government agencies to follow a specific legislated
procedure, which includes the analysis of each document and consideration
of its release. If a document falls under one of the FOI Act’s nine
exemptions, an agency or minister can decline to release it.

 

Once each document has been considered, you will be provided with a
statement of reasons according to the FOI Act. This will specify which
documents have been released to you and decisions about any that may not
be.

 

Further information

 

Further information about the FOI Act, including the Office’s publication
obligations, are available on our website at
[2]https://www.esafety.gov.au/about-the-off...

 

 

Regards

FoI Coordinator

 

Office of the eSafety Commissioner
e [3][Children’s eSafety Commissioner request email] 

t  1800 880 176

w [4]www.esafety.gov.au

 

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NOTICE: This email message is for the sole use of the intended
recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy
all
copies of the original message.

References

Visible links
1. http://www.comlaw.gov.au/Series/C2004A02...
2. https://www.esafety.gov.au/about-the-off...
3. mailto:[Children’s eSafety Commissioner request email]
4. http://www.esafety.gov.au/

Link to this

From: Simon Victory

Delivered

Dear [email address],

I see the Office has since added a banner about not clearing history. Good work!
Does this mean that the feature did not go through a UX process initially?

Yours sincerely,

Simon Victory

Link to this

From: enquiries@esafety.gov.au
Children’s eSafety Commissioner


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3K Download

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Thank you for your email - we'll get back to you as soon as possible.

In the meantime, you may find what you're looking for on our [2]website.

If you're enquiring about making a complaint, our website has details on
how to report:

o [3]cyberbullying affecting under 18s
o [4]offensive and illegal online content
o [5]image-based abuse.

If you're from a school, we offer a wide range of online safety resources
for schools on our [6]website along with [7]virtual classrooms, but we no
longer deliver face-to-face presentations to schools.

If you're after a face-to-face presentation at your school, [8]certified
online safety providers are available.

Connect with the Office of the eSafety Commissioner

[9]../Desktop/esc-logo-inline-01.png

show quoted sections

Link to this

From: enquiries@esafety.gov.au
Children’s eSafety Commissioner


Attachment image001.gif
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Attachment Statement of Reasons.pdf
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Attachment Schedule of documents.pdf
80K Download View as HTML

Attachment Documents.zip
9.0M Download

Attachment Rights of FOI review.pdf
114K Download View as HTML


Dear Mr Victory

 

I refer to your Freedom of Information Act 1982 (FOI Act) request received
by the Office of the eSafety Commissioner on 25 May 2018.

 

Attached is a decision regarding your request. The attached materials
include a ‘Statement of Reasons’ and an information sheet regarding your
rights of review under the FOI Act.

 

Please do not hesitate to contact [1][Children’s eSafety Commissioner request email] if you have
any questions.

 

Kind regards

 

 

FOI Coordinator

 

Office of the eSafety Commissioner
e [2][Children’s eSafety Commissioner request email] 

t  1800 880 176

w [3]www.esafety.gov.au

 

[4]cid:image001.png@01D2F008.F2D86C00

NOTICE: This email message is for the sole use of the intended
recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy
all
copies of the original message.

References

Visible links
1. mailto:[Children’s eSafety Commissioner request email]
2. mailto:[Children’s eSafety Commissioner request email]
3. http://www.esafety.gov.au/

Link to this

Things to do with this request

Anyone:
Children’s eSafety Commissioner only: