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DOCUMENT 1
FOI 22/23-1311
Position Details 
The NDIA welcomes and encourages applications from people with disability, Aboriginal and Torres Strait 
Islander peoples, and people with diverse cultural and linguistic backgrounds. 
Position Name 
Branch Manager Fraud and Compliance 
APS Classification 
SES Band 1 
Group 
Strategy Development and CRO 
Branch 
Fraud and Compliance 
Reports to 
DCEO Strategy Development and CRO 
Location 
Canberra, ACT 
Tenure 
Ongoing 
Position Description 
The Branch Manager Fraud and Compliance is a SES Band 1 position. It is accountable to plan, 
lead and deliver highly complex outcomes, projects and work programs that have strategic, 
political and operational significance to the National Disability Insurance Agency (NDIA). 
The  Branch Manager  Fraud  and  Compliance  is a  Functional  Leadership position  within the 
NDIA and has defined independence to make decisions within their area of accountability. It 
will lead and contribute to the strategic planning of the NDIA’s objectives and will set strategic 
direction, develop long-term plans and implement operational strategies aimed at achieving 
the NDIA’s mission to ‘build a world-leading National Disability Insurance Scheme’. 
The primary responsibilities of this position include: 
 ensuring fraud risk is managed and controlled effectively across the agency, as
detailed within the PGPA and Commonwealth Fraud Control Guidelines
 developing and implementing fraud and risk strategy and providing assurance that
the Agency is meeting Government and legislative requirements through effective
capability and capacity building
 addressing current and emerging areas of fraud, Scheme integrity and non-
compliance across the Scheme in collaboration with the NDIA Executive Leadership
Team
 developing a payment integrity strategy and response for the provider and
participant pathways
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  ensuring compliance with the Commonwealth Fraud Control Framework 2014 
through a range of internal fraud prevention, detection and response initiatives  
  maintaining strategic and operational partnerships with law enforcement and 
relevant intelligence agencies to support the Agency’s fraud control activities and to 
support across government approaches to criminal and security matters 
  leading the NDIS Fraud Taskforce and ensuring Government priorities and objectives 
are delivered. 
The Branch Manager Fraud and Compliance position provides an important leadership role 
within  the  NDIA.  It  is  responsible  to  provide  the  leadership,  control,  planning,  resource 
management,  performance  management  and  decisions  for  the  Team  Leadership,  Team 
Membership and assigned Contractors working within the Fraud and Compliance work area. 
Relevant Duties 
1. 
Leadership (Knowledge) 
  Apply  extensive  and  proven  knowledge  and  experience  in  Commonwealth  risk 
management, fraud control, investigation frameworks and their operational delivery. 
  Apply  contemporary  knowledge  and  experience  in  Commonwealth  criminal 
investigations, intelligence approaches and security frameworks (PSPF). 
  Relevant  and  recommended  qualifications  that  meet  the  Australian  Government 
Investigation Standard (AGIS). For this role, a Diploma of Government Investigations 
is required.  
2. 
Leadership (Accountability) 
  Accountable  for  enterprise  level  risks,  controls  and  programs  of  work  that  directly 
inform, influence and support the NDIA Corporate Plan aspirations and objectives and 
contribute to Scheme sustainability and confidence.  
  Accountable to provide strategic advice to the Agency’s Board and Executive 
Leadership Team regarding the adequacy of controls and integrity of processes, their 
application across the Agency and areas of potential exposure.  
  Responsible for providing an evidence-based view of fraud risk and control 
effectiveness through the annual program of work approved by the NDIA Board and 
Executive Leadership Team.  
3. 
Diversity and Span 
  Oversee all elements of fraud risk and control for the NDIA and NDIS for staff, 
participants, partners and providers. 
  Inform broader review and reform activities including Pathways Design, Enterprise 
risk, Control design, frontline management process design, data architecture and 
infrastructure. 
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  Exercise specific criminal investigation delegations defined within Commonwealth 
Fraud Control Guidelines, in addition to APS Human Resource and financial 
delegations. 
4. 
Stakeholder Management 
  Extensive high level stakeholder engagement with the Deputy Chief Executive Officer 
and  Executive  Leadership  Team  in  relation  to  fraud,  anti-corruption  and  security 
related risks, controls and activities, and to the CEO and Board on sensitive matters. 
  Build, sustain and manage collaborative relationships with NDIA teams to ensure control 
and  assurance  activities  are  imbedded  and  scalable  in  line  with  the  Fraud  Roadmap 
program.  
  Lead the inter-departmental NDIS Fraud Taskforce, a high profile Government priority 
critical to scheme integrity and sustainability and community confidence. 
  Regularly engage with the Department of Human Services, the Australian Federal Police 
and the broader law enforcement and Commonwealth community to facilitate delivery 
of objectives, ensure ongoing support and inform Commonwealth fraud strategy.  
5. 
Job Context and Environment  
  Provide evidence based assurance to ELT and Board that fraud risk and loss are being 
managed effectively and that controls have been improved to mitigate risk. 
  Develop and report on financial loss and investment return of fraud and compliance 
activities. 
  Build Agency level fraud risk management capability through the delivery of: 
o  the NDIA Fraud Control Plan 
o  the NDIA Fraud Roadmap work program across 12 capabilities 
o  NDIS Taskforce objectives 
o  community and stakeholder confidence through proactive engagement  
o  anti-corruption policy, procedures and control capability, supporting APS and 
NDIA conduct and standardise initiatives 
o  the NDIA Compliance response framework. 
  Develop agency level capability in: 
o  Investigations (Business As Usual and Task Force) 
o  Intelligence 
o  Data and Analytics in relation to fraud, staff integrity and compliance 
o  Fraud Control Planning and Communications 
o  Serious Non Compliance 
o  Staff Integrity 
o  Identity Management 
o  Information Security 
 
 
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6. Judgement and Independence  
  Apply extensive experience in working within complex legislative, policy and 
administrative settings. 
  Apply experience and judgement to decisions made, noting most will be largely 
untested due to the limited national and international precedent existing.  
  Utilise a high level of discretion and judgement in determining levels of staff fraud, 
corruption and conduct. 
  Apply highest levels of discretion, security and confidentiality to engage in discussions 
of serious and organised fraud matters of national security. 
Remuneration 
A Total Remuneration Package (TRP), commensurate with the responsibilities of the 
position, will be negotiated with the successful candidate. The TRP may comprise of:  
  Base salary 
  Superannuation 
  Executive vehicle allowance 
  Official parking at main place of work 
Other entitlements (in addition to TRP) may include: 
  Airline lounge membership 
  Home office support 
  Provisions for leave and relevant allowances (e.g. travel) etc. 
  Relocation assistance (if relevant) 
  Salary Packaging 
Security/Eligibility 
This position requires (or the ability to obtain) a Negative Vetting Level 1 security clearance. 
 
 
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DOCUMENT 2
FOI 22/23-1311
Approved: 15 October 2021 
Owner: People and Culture Division 
Branch Manager Compliance Program 
Position Description  
Position Details 
The NDIA welcomes and encourages applications from people with disability, Aboriginal and Torres Strait 
Islander peoples, and people with diverse cultural and linguistic backgrounds. 
Position Name 
Branch Manager Compliance Program 
System Job Title 
NDIA SES1 Branch Manager 
APS Classification 
SES Band 1 
Group 
Chief Risk Officer 
Division 
Chief Risk Officer 
Branch 
Compliance Program 
Reports to 
Chief Risk Officer 
Location 
Canberra/Geelong/Melbourne/Sydney 
Tenure 
Ongoing/Non-ongoing 
Security Classification 
Negative Vetting Level 1 
Position Purpose 
About the NDIA 
The National Disability Insurance Agency (NDIA) is an independent statutory agency that is responsible for 
implementing the National Disability Insurance Scheme (NDIS), which wil  support a better life for hundreds 
of thousands of Australians with a significant and permanent disability and their families and carers. The 
NDIA values a positive contemporary attitude to disability. 
As a Federal Agency, we work within a legislative and regulatory environment. We adhere to the Australian 
Public Service Code of Conduct as set out in section 13 of the Public Service Act 1999. 
Our work is driven by the Corporate Plan which provides strategic direction to achieve our purpose of 
making a difference so that people with disability can choose and achieve their goals. 
The NDIA Values are: 
• We value people – We put participants at the heart of everything we do.
• We grow together – We work together to deliver quality outcomes.
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•  We aim higher – We are resilient and always have the courage to do better. 
•  We take care – We own what we do and we do the right thing. 
Our values reflect our passion and commitment to building a positive, participant-centred culture.  
The NDIA welcomes and encourages applications from people with disability, Aboriginal and Torres Strait 
Islander peoples, and people with diverse cultural and linguistic backgrounds. 
Where possible, the NDIA wil  make reasonable adjustments to enable individuals with disabilities to 
perform the essential functions of the role.  
About the Role 
The Branch Manager Compliance Program is a SES Band 1 position. It is accountable to plan, lead and 
deliver highly complex outcomes, projects and work programs that have strategic, political and operational 
significance to the National Disability Insurance Agency (NDIA). 
The Branch Manager Compliance Program is a Functional Leadership position within the NDIA and has 
defined independence to make decisions within their area of accountability. It wil  lead and contribute to the 
strategic planning of the NDIA’s objectives and wil  set strategic direction, develop long-term plans and 
implement operational strategies aimed at achieving the NDIA’s mission to ‘build a world-leading National 
Disability Insurance Scheme’. 
The primary responsibilities of this position include: 
•  Developing and managing the Compliance Program to maintain the integrity of the National 
Disability Insurance Scheme outlays.  
•  Providing the strategic and operational direction and leadership of the Agency’s compliance function 
to ensure payment integrity and facilitate a reduction of potential fraud and non-compliance to the 
Agency and the Scheme. 
•  Managing the delivery of key enabling support including strategic and operational policy, ICT, Fraud 
Reporting Hotline/email, and workload management functions.  
•  Managing data acquisition, privacy and data analytical processes and tools for the Agency’s fraud 
and compliance functions. 
•  Analysis of risk to inform the development, planning, prioritisation and implementation of strategies 
to ensure payment compliance. 
•  Ensuring policy, data, governance and quality development activities support the effective delivery 
of payment integrity outcomes in line with the Agency’s objectives.  
•  Conducting tip-off operations to col ect, analyse, triage and refer for action information from 
members of the public and Agency staff on potential non-compliance or fraud.  
•  Developing and implementing continuous improvement strategies to improve productivity, capability, 
reduce duplication, minimise impact on participants and third parties (such as providers), and 
improve timeliness in compliance responses.  
•  Supporting and enabling the implementation of Budget measures and other agency priorities. 
•  Influencing and shaping high quality business outcomes by providing professional and ongoing 
advice to the NDIA strategic and functional leaders and their teams. 
(NOTE: the key responsibilities of the role are based on current priorities and may change over time) 
The Branch Manager Compliance Program position provides an important leadership role within the NDIA. 
It is responsible to provide the leadership, control, planning, resource management, performance 
management and decisions for the Team Leadership, Team Membership and assigned Contractors 
working within their work area. 
Position Description for: Branch Manager Compliance Program (12/10/2021) 
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Relevant Duties 
Leadership (Knowledge) 
•  Applying an extensive knowledge of the legislative requirements of the National Disability Insurance 
Scheme Act 2013 (the NDIS Act) and the NDIS rules and the Public Governance, Performance and 
Accountability Act 2013 (the PGPA Act) and the PGPA rules in addition to other key legislation and 
to the design and implementation of the NDIA’s compliance initiatives. 
•  High-level of strategic understanding of the operational requirements, systems, processes and 
deliverables of the NDIA to manage and prevent non-compliance; providing expert advice and 
recommendations on compliance and payment integrity strategies that is regarded as an 
authoritative source to the Chief Risk Officer, Executive Leadership Team (ELT), the Board and 
NDIA strategic leaders. 
Leadership (Accountability) 
•  Accountable to establish, integrate and maintain best practice compliance practices across the 
NDIA; setting the direction, accountabilities, standards and expectations to provide a high-level of 
operational information, advice and recommendations on the performance of NDIA functions to the 
ELT, the Board and the Audit and Risk Committees. 
•  Accountable to present compliance findings including: 
o  NDIA’s strategic governance; 
o  outcomes of the accountable authority in meeting their duties and responsibilities under the 
PGPA Act and other key legislative and regulatory requirements. 
•  Accountable to develop and implement the compliance monitoring, assessment and reporting 
processes and tools that gather detailed information to assess, benchmark and provide detailed 
recommendations for management. 
•  Accountable to take reasonable steps to verify and to resolve any discrepancies in the data, 
information and reports provided by the NDIA’s compliance/integrity processes, systems and tools. 
•  Accountable for the functional leadership of the Compliance Program Branch, including the 
management responsibility for the allocated, human, financial and physical resources, performance 
management, conflict resolution, identification of capacity, capability and training requirements. 
Diversity and Span 
•  Working across the NDIA to schedule and conduct compliance and payment integrity activities. 
•  Working collaboratively with the strategic and functional leadership of the NDIA to communicate and 
provide the clarity on the information, data, systems, documented processes and staff that are 
required to be available to undertake the compliance function. 
•  Span of control is 4 direct reports, with a branch of approximately 90 FTE. 
Stakeholder Management 
•  Being the principal and authoritative source of advice related to the compliance function within the 
NDIA to a diverse range of stakeholders including the ELT, CEO, Board and the Audit and Risk 
Committees. 
•  Building and maintaining a comprehensive communication network across the NDIA to engage, 
promote and explain the compliance framework/policies and its importance in protecting the integrity 
and sustainability of the Scheme.  
•  Leading engagement with key external stakeholders; sharing and providing compliance insights and 
analysis to clarify and inform outcomes that wil  impact on the direction of the NDIA. 
•  Communicating compliance findings that identify key variances and risks to the operational 
sustainability of the NDIA; recommending outcomes to achieve a sustainable scheme. 
Position Description for: Branch Manager Compliance Program (12/10/2021) 
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Job Context and Environment 
•  Providing high-level advice and support to the NDIA on how the NDIA can best be develop and 
implement actions to enable the NDIA to perform their duties effectively, and in particular to allow 
the CEO, ELT and the Board to be satisfied that the NDIA is operational y effective and sustainable. 
•  Leading and conduct reviews on the operational performance of the NDIA; identifying key risks, 
variances to performances and issues impacting on the operational effectiveness, sustainability of 
the NDIA; researching and recommending continuous improvement actions. 
•  Providing specialist and technical advice to the CEO, ELT and the Board. 
Judgement and Independence 
•  Operating with a significant amount of independence across the NDIA to implement compliance 
strategies; identifying the key risks and issues and control deficiencies that have an adverse impact 
on operational effectiveness and efficiency of the NDIA; select the best course of action; developing 
recommendations to improve, correct and prevent the risk and issues and/or enhance the control 
environment. 
•  Exercising a high level of judgement drawing from a significant understanding of the operational 
requirements of the NDIA; provide expert advice for the improvement and correction of functions, 
activities or tasks being performed by the NDIA.  
Capabilities of the Role 
The NDIA work within a capability framework aligned to the Australian Public Service (APS) Work Level 
Standards. The capabilities detailed below are specific to the SES Band 1 and SES Band 2 levels. 
Facilitating Change 
Encouraging others to implement better approaches to address problems and opportunities; leading the 
implementation and acceptance of change within the workplace. 
Customer Orientation 
Placing a high priority on the internal or external customer’s perspective when making decisions and taking 
action; implementing service practices that meet the customers’ and own organisation’s needs. 
Building Organisational Talent 
Establishing systems and processes to attract, develop, engage, and retain talented individuals; creating a 
work environment where people can realise their full potential, thus allowing the organisation to meet 
current and future business challenges. 
Execution 
Ensuring others contribute to organisation strategies by focusing them on the most critical priorities, 
measuring progress, and ensuring accountability against those metrics. 
Coaching and Developing Others 
Providing feedback, instruction, and development guidance to help others excel in their current or future job 
responsibilities; planning and supporting the development of individual skil s and abilities. 
Operational Decision Making 
Securing and comparing information from multiple sources and uses this as the basis for identifying 
operational business issues; committing to an action after weighing alternative solutions against important 
decision criteria. 
Influencing 
Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to 
actions that support specific work outcomes. 
Position Description for: Branch Manager Compliance Program (12/10/2021) 
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Driving for Results 
Setting high goals for personal and group accomplishment; using measurement methods to monitor 
progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that 
achievement and continuous improvement. 
Positive Approach 
Demonstrating a positive attitude in the face of difficult or challenging situations; providing an uplifting (yet 
realistic) outlook on what the future holds and the opportunities it might present. 
Work Level Expectations 
The NDIA work within the Australian Public Service (APS) Work Level Standards. This position is aligned to 
the duties of the SES Band 1 classification. 
Role Specifications 
The role is required to be performed in a work environment that has the following core characteristics and 
requirements: 
•  Working in an open office environment (exposure to general workplace chatter) 
•  Working from home on occasion 
•  Working in a hot desk environment 
•  Significant periods of sitting at a counter or desk 
•  Operating a telephone 
•  Computer/screen-based work 
•  Ability to use computer/software applications including Microsoft Office and NDIA business 
applications such as NDIA’s client records management system (CRM) 
•  Assistance animals may be in the work area  
In addition to the above, the role requires: 
•  Attendance at external locations offsite including participants' homes (which may have multiple 
stories or be accessible only via uneven ground, stairs) 
•  Performing high levels of phone usage and/or face to face work 
•  Driving a vehicle to attend external locations which are not otherwise accessible by public transport 
•  Driving a vehicle to attend external locations offsite which are not otherwise accessible by public 
transport and be over long distances, in all traffic and weather conditions, including the capacity to 
deal with minor vehicle problems (e.g., changing a tyre).  
•  Mobility over uneven terrain such as unsealed roads, footpaths, steps and stairs in all weather 
conditions. 
Security 
The following essential checks/clearances are required to perform the role: 
•  Working with Children Check 
•  NDIS Worker Screening Check 
•  Australian Government Security Vetting Agency (AGSVA) clearance - a vetting process undertaken 
before an individual may have access to classified information and resources. This is only 
applicable to some positions within the NDIA that require the occupant to have access to classified 
Australian Government information 
•  Pre-Engagement Check - this is a mandatory pre-employment security screening process. Al  
employees and contractors of NDIA must undertake a Pre-Engagement Check. This check is 
Position Description for: Branch Manager Compliance Program (12/10/2021) 
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undertaken for any individual who wil  have non-public access to agency resources (information, 
buildings, systems, assets, staff and customers) 
Organisational Responsibilities 
The occupant of this position wil  be responsible for the identification, management and mitigation of risks 
related to their business functions. 
The occupant of this position is accountable to provide leadership in the implementation, promotion of and 
compliance with the Work Health and Safety Act (Commonwealth) 2011 within their work area; and in 
addition identify, evaluate and manage risk that ensures that team members and other persons within the 
work area: 
  take reasonable care for their own health and safety;  
  take reasonable care that their acts or omissions do not adversely affect the health and safety of other 
persons; and 
  comply with reasonable instruction, policy or procedures given or notified by the NDIA relating to health 
or safety across the NDIA. 
 
Position Description for: Branch Manager Compliance Program (12/10/2021) 
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