FOI / LEX 75591 - Page 1 of 214
BVT Issues Backlog
Act on
Identif ed
Item
IM Number
Original re ease
BVT Closure
Date Ident fied
Action Item
Imapct
Area Responsible
Prior ty/Sever ty
Status
Closure Date
Progress / Recommendation
Resolut on
Under
Number
1
SAPOC
IM1376633
22/07/2017
22 July BVT was
3/08/2017
Letter J (sent when the rev ew s completed without engagement from the Incorrect etters will be sent to customers. Do not send filter has remained
SAPOC
2
Open
closed on 15
customer and there is no debt) popula ing all Debt amounts as
in place for th s letter. The abi ity o send this etter w ll be required once
August w th
$201,706.22
the strategy for applica ion of ATO data commences (for circumstances
approval from CCD
where the outcome is no debt as no other letter s availab e)
GM
FOI / LEX 75591 - Page 2 of 214
FOI / LEX 75591 - Page 3 of 214
FOI / LEX 75591 - Page 4 of 214
FOI / LEX 75591 - Page 5 of 214
21
SIP
IM1127449
15/11/2016
EIM - Online Services - SIMS Allocation Issues
Online Services
2
Resolved
TO BE CLOSED Registered in SM 15/11/2016 - IM1127449
This incident has been resolved as part of IM1108117.
Per s47F(1)
advice
There are 2,981 allocated interventions in SIMS that are stuck in the status
of ALC. Normally once OCI confirms the appropriate activities and reviews
have been created it sends a message back to SIMS to update the status to
‘DIS’tributed.
We are seeing incidents where due to this issue, secondary duplicate
interventions are being created on some records. Our help desk team are
being to handle complaints from customers on this matter.
Example CRN:s47F(1)
has advised
s47F(1)
s47F that each morning they have been reconciling the
schedule results, and where there has been a discrepancy we have been
collating the details and forwarding this on to the CRM and/or IRS teams for
their information as well.
22
SIP
IM1127867
15/11/2016
EIM ‐ Online Services ‐ Discrepancy between the debt amount from OPDL and total
Online Services
2
Open
Registered in SM 21/09/2016 - IM1053655
debt amount in ZIRV note (negative component)
01/10/2016 Business health check passed.
New Incident opened 15/11/2016 - New IM1127867
As discussed withs47F(1)
.
Please see CRN s47F(1)
A new instance of the debt note being incorrect as a result of a negative component
at the end of the debt period.
Previous incident IM1053655 was closed 01/10/2016.
This issue will like have higher occurrences following the agreement with DMB to
allow the credits at the end of debt periods to offset the debt outcome. The
amount displayed in the note is reflective of the debt total minus the credits at the
end of the EIM period.
23
NEIDM
IM1148483
1/12/2016
SIMS - Historical Schedules search criteria for Bypass External Processing
Analytics SIMS
3
Open
not populating
Issue identified as part of NEIDM December UAT exercise (P/S-1413)
ALM Defect ID: 11736 (P4)
Test Set: CMC - SIMS Tests
Test: User Case - Historical Schedule Search 91
Run: Run_11-28_16-46-54
Test Parameters:
Step: Step 19
Description:
Test Bypass External Process Search Function is successful/results
viewable
Expected:
Successful Search function - Bypass External Process
Actual:
Does not show correctly in search criteria options. Data appears as YES or
NO in results
Run Step[725285] : Step 19
Attachment provided
24
SIP
IM1149422
2/12/2016
EIM - Online Services - Mismatch GP crashing CF session
Online Services
2
Pending
Registered in SM 02/12/2016 - IM1149422
Fixed via C240868 (07/12/16) - awaiting BVT
A number of incidents were reported yesterday of Customer First crashing
and producing the attached error when processing the Mismatch GP. The
compliance officers were processing the CO level of the GP but were
presented with a message advising they didnt have the required BISC/Case
Selection role.
Hoping this was an isolated incident for just yesterday as we over 300 to
process.
Screen shots attached
FOI / LEX 75591 - Page 6 of 214
25
SIP
IM1151398
5/12/2016
EIM - Online Services - Employer name matching not occurring correctly
Online Services
2
Resolved
TO BE CLOSED Registered in SM 05/12/2016 - IM1151398
Email clarification sent on the 8th of December.
The automated employer name matching appears to have had a number of
failures over the last week. I have been advised that there are a additional
CRN's to the ones indicated below. Following up with the help desk team to
confirm
s47F(1)
26
SIP
IM1153316
5/12/2016
EIM - DMIS - Reassessment Debt outcome adjusted to a negative value on
DMIS
2
Open
Registered in SM 05/12/2016 - IM1153316
OPDL
Attached are 12 CRN's that are currently displaying a negative value on
OPDL following a reassessment online.
The assessment activity appears to have suppressed the arrears correctly
however displaying a negative debt outcome.
This issue is currently impacting reporting as the values from our reporting
teams cannot e verified against the independent check conducted by our
section
27
NEIDM
IM1167651
19/12/2016
Previously recorded ongoing income that was deleted by our assessment,
Online Services
2
Open
is not correctly populating within the declared income column of the debt
explanation tab on the Assessment Outcome Page. This is causing the UI
to display a greater discrepancy in income than what is actually the case.
CRN s47F(1)
28
IM1177217
4/01/2017
OLS>CLK>ENTRYPAGERMDROSC Unable to access OCI - error: SNA
Online Services
2
Open
Customer is having difficulties trying to access her OCI review through her
my.gov account. The customer has not yet completed the assessment as
she is continually receiving an error which states 'The service is unavailable
at this time. Please return to home and try again.'. I have also tried to
access the OCI Online Customer Access through Customer First and I am
running into the same error. Seems to be an isolated incident in which the
customer is unable to access the review.
29
NEIDM
IM1179826
6/01/2017
EDM - Online Services - Match Data on Receipt.
Online Services
4
Open
The Receipt is missing the information under the ATO data matching
section. Further details attached.
Affected CRNs
s47F(1)
30
NEIDM
IM1179839
6/01/2017
EDM – Online Services - Anomaly/Mismatch GP not pushing intervention
Online Services
3
Open
back online
After the GP was completed the ZIRV was still for manual action, whereas it
should have changed to For Customer Action. As it is still For Manual
Action the customer is unable to go back online to make any updates.
Anomaly/mismatch when raised initially did not generate any notes.
CRN -s47F(1)
Further screenshots attached.
31
NEIDM
IM1181291
9/01/2017
EDM – Online Services – Combined Assessment Failed
Online Services
2
Open
CRN s47F(1)
is primary customer, and this intervention has been
completed and a debt raised. Intervention was completed on s47F(1) as
per IRRS screen. NSA debt of s47F(1) has been raised for this CRN. No
debt raised for other CRN. When the earnings transaction was finalised,
this automatically reverted to the default partner processing and zeroed out
the partner debt as there was no partner review present. The partner debt
in this case was over s47F(1)
CRN s47F(1)
is the linked primary partner, and is sitting for Manual
action, however there is no receipt in the Attachments tab to indicate that
customer actioned the intervention.
It would appear the linkages are missing on the CRM end as the link was
coded correctly in IRS.
Screen shots have been attached
FOI / LEX 75591 - Page 7 of 214
FOI / LEX 75591 - Page 8 of 214
38
Ministerial
IM1197345
25/01/2017
EIM ‐ SAPOC ‐ Reminder notification contains incorrect detail
SAPOC
2
Pending
Fixed via C263186 & C263080 (27/01) - Awaiting BVT
23rd Jan initiations
CRNs47F(1)
– PDF attached. Identical match data is present on the letter
24th Jan initiations
Initial Employee Income Review letter ‐ CRN s47F(1)
name is not appearing in
Outbound Correspondence Tool Letter content is correct and is addressed to
Nominee – PDF CRN s47F(1)
attached
Initial Employee Income Review letter ‐ CRN s47F(1)
name is not appearing in
Outbound Correspondence Tool. Letter content is correct and is addressed to
Nominee – PDF CRN s47F(1) attached
All CRNs initiated 24/01/2017, letters should be dated 25/01/2017 with due date of
15/02/2017 however they are appearing with 24/01/2017 sent date. Content and
match data is correct – PDF CRNs47F(1)
attached
Reminder Letters
Looking at the reminder letters in the Outbound Correspondence Admin Tool there
are a total of 30 presenting for the period 23.01.2017 – 25.01.2017.
9 reminder letters have been sent 23.01.2017 prior to the filter being applied
21 reminder letters are presenting with the Do not send filter
All 30 reminder letters are presenting with incorrectly formatted and duplicated
match data (PDF CRN s47F(1)
attached as an example).
Please be advised I have checked the 9 reminder letters that were sent and they
were all started in 2016
702 101 721L started 25/11/2016 FIN 24/01/2016
39
Ministerial
IM1209956
8/02/2017
Negative Waiver from EIM Offset need correcting
DMIS
3
Open
ADHOC required
As the debt is less than zero, the auto waive process kicked in and put
negative waived amount because it was less than $50 (this is incorrect
processing). Reverse the waiver.
40
Ministerial
IM1211308
9/02/2017
OCI debt re-assessed, however Recovery Fee not included in new Debt
DMIS/ISIS Applications
2
Open
Total
OCI debt with a recovery fee was re-assessed, however, when the
amended debt did not include the recovery fee in the debt total.
OPGI showed Recovery Fee is present, however, the debt total on OPDL
does not reflect this, nor the data on the BD group on the database.
The data has since been corrected by OCI (activity 1223) so it is not
apparent looking at the record.
Attached is a spreadsheet showing the BD, DBRF and OV data at various
points
(extract from Teradata), along with a summary of pertinent data and
incorrect details.
Additionally, the OV group appears inconsistent when updated with EIM as
it is then also updated with DET, and the two groups, updated at the same
time, have different Est Dates, adding to the confusion
Can this please be addressed (either explain why it is, or corrected)
As the process is automatic, the result is incorrect debt amounts recorded
and possibly incorrect debt information sent/provided to the customer.
If time permits, DMB will attempt to identify further cases which have not
been corrected.
41
EIC
IM1224696
23/02/2017
EIM ‐ DMIS ‐ EIM debt not offset by manual debt
DMIS
2
Open
Customer had a previously raised manual debt prior to the EIM intervention. This
debt was of the same payment type and was within the EIM debt period however
the EIM debt was not offset by the manual debt.
This particular debt scenario (number 5) was released as part of the June 2016
release. Any debt scenarios that aren't currently automated as part of the online
platform are either not selected or are a manual handoff.
Currently we have identified one customer affected by this however there is no
current workaround so the urgency is high.
CRNs47F(1)
.
FOI / LEX 75591 - Page 9 of 214
42
EIC
IM1231318
1/03/2017
EIM ‐ Online Services ‐ Incorrect apportionment for consecutive year matches
Online Services
2
Open
I have reviewed the XML files created within the activity An issue was identified for
employerss47F(1)
and s47F(1)
. Both
employers have the same ABN s47F(1)
.
The employers matched using the ABN provided on the matches therefore the
income should have been coded correctly.
For some reason the process has split the apportionment up for the employers and
applied the default rule of exclude the first and last period from upload for each
match period.
As the ABN matching is the default matching the system should have identified
these employers as the same and continued the apportionment through as they
were a consecutive year match.
Based on how the system has performed here, I have concern that it may impact
another scenario where the customer selects the employer they declared under.
CRN s47F(1)
43
EIC
IM1236175
6/03/2017
WCEM - OCI - Back button allowing double submission
Online Services
2
Open
Bug has been found where the customer can hit 'back' on the browser
which allows them to re-submit the workflow.
44
EIC
IM1246521
16/03/2017
EIC - Online Services - Letter duplication
SAPOC
2
Open
It has been identified that the issue is caused by the customer 04/04/2017-UAT has been completed succesfully and
There were some more Employment income confirmation reminders (Letter
pressing the next button multiple times before the next page
scheduled to release on 8/04/2017.
D) duplicated today.
has loaded. More instances have been identified on
23/03/2017, 24/03/2017 and 28/03/2017 where letter D
generating duplicates. On 28/03/17- For 2 more CRN's multiple
Letter D's have been generated. 29/03/2017- A new customer
has been identified with the same issue.
45
EIC
IM1248677
20/03/2017
EIC - Online Services - Letter A not triggered
SAPOC
2
Open
It was identified that this customer has actioned the review
A decision has been made by s47F(1)
to generate the letter
The letter processing issue under IM1244601, allowed the customer to
prior to the deployment of the fix which has changed the start
A to all customers regardless. IM1248677 has been raised
commence and undertake their online intervention prior to the letter A
condition of the customer and the letter has not been
for ICT to provide resolution. 04/04/2017-UAT has been
generation.
generated.
completed succesfully and scheduled to release on
It is a requirement that all customers undertaking this process, must be
8/04/2017.
issued a letter A.
Letter A was not generated for CRNs47F(1)
. Due to the current
volumes of initiations, this only impacted a single customer. Once
initiations are scaled up there could be a much broader impact. Concern
here is we are not in a position to say all customers that have been through
the process have been sent a letter A
46
EIC
IM1255843
27/03/2017
EIC - Incorrect assessment error hand off screen
Online Services
2
Open
A mismatch has been ientified with the OCI matrix used in ICT Response from ICT:this is an issue with version control of the
Where the workflow hits an Assessment Error (Provisional Assessment
and business where business matrix doesn’t contain the
document, and that this issue wasn’t picked up during SIT/UAT
Outcome and Assessment Outcome stage),
landing page wording.
testing. Given the nature of the design and build during that
The Please Contact Us screen should present the message:
period, it’s understandable that something like this was missed.
Thank you for confirming your employment income. We will be in contact
The text on the landing page currently in production is as per
with you regarding the outcome within 14 days.
specification. Therefore, this is technically not a defect. Given
Attachment shows what is been displayed instead.
the scrutiny around the accuracy of the tool (and the
subsequent defect ratios)it is proposed to address this request
as an ‘enhancement’ and get it fixed ASAP.
47
EIC
IM1260962
31/03/2017
EIC - Open DOC from bulk cancellation
CMC
2
Open
CMC have analysed 50 DOCS and found 47 were cancelled
CMC is unaware of any reason that these docs should have
There are approx. 30,000 open DOCs in the Workgroup GENERAL Position
interventions and 3 were completed interventions. 29/03/2017- been left open and would like to request this be escalated to
BISC with the subject ‘Match Data Not Valid’ which appear to be the result
Issue has been escalated to ICT by CDM. ICT have requested ICT for further investigation and confirmation that these are a
of the bulk intervention cancellation process for EIC via CRM. These docs
the list of CRNs for the 30,000 customers or the A1 cohort and result of the process undertaken as part of the A1 Service
need to be closed off. Email with screen shot attached.
ways to identify the customers (example CRNs, record
Strategy.
attributes)
ICT has obtained permission to include this fix in the 08/04
release under the existing CRM change. The change will be
tested as part of the SIT cycle. It is required to run an ISIS
adhoc job to assist with the clean-up of open docs once the
change has been made in production.
FOI / LEX 75591 - Page 10 of 214
48
EIC
IM1265866
6/04/2017
EIC - Online Services - Address Resoluition tool
Online Services
2
Open
A few minor issues have been identified within the address resolution tool. I
have included the detail that was escalated to me below If you need to
discuss or clarify any of the items, please contact s47F(1)
as she has
been undertaking the testing. (467607)
1. Missing sources
The Address Resolution Tool only seems to be pulling Centrelink Data –
advised sources may include AEC and Medicare as well
2. Last contact attempt not recorded
A few of the CRNs tested had the following issue:
The Address Resolution Tool does not have the contact attempt recorded.
Affected CRNs
s47F(1)
(this one has a contact attempt but not the most recent)
s47F(1)
(this one has a contact attempt but not the most recent)
3. Incorrect information:
The information being provided is not always correct:
s47F(1)
M
h
i
l
s47F(1)
R
49
EIC
IM1274699
18/04/2017
EIM - Letter B (Also possibly Letter D) not generating properly since 08/04
SAPOC
2
Open
Business advised that no Letter B/D/E/F has been generated in production
since 08/04/2017.
After investigation from CRM side, it looks like the reminder actioned has
failed in production for a few records:
s47F(1)
reminder letter for all of them failed in C4P
s47F(1)
has investigated from OC side and advised to
raise a production incident.
Email trails attached.
**NOTE** - Business advised this could also effect E / F letters (extensions).
50
EIC
IM1278723
24/04/2017
EIC - Reminder Letter B Trigger Date
SAPOC
2
Open
IM1238071 was closed 13 March.
The logic for the triggering of reminder letter B is currently set at 7 days
from the due date.
Updated logic provided 09 February has this set at 14 days from the
confirmation of the receipt of letter A.
I have attached all the applicable email trails.
51
EIC
IM1278836
24/04/2017
EIC - – Online Services – Risk rule reached however no note populated on
Online Services
2
Open
ZIRV
Staff Assisted run to update data, Risk Rule has been triggered pausing the
assessment, however no note relating to the Risk Rule Trigger has
populated.
For Employer s47F(1)
Customer has updated a
rounded response Period:s47F(1)
and UP07 rule
met.
Please see CRN:s47F(1)
Issue confirmed by s47F(
52
EIC
IM1278853
24/04/2017
EIC – Debts raised incorrectly.
DMIS
2
Open
School Kids Bonus debt amount of s47F(1) should have been raised
alongside YAL Debt s47F(1) . However once the assessment was run
through the School Kids Bonus debt raised was only s47F(1) The missing
amount of the School Kids Bonus debt s47F(1) has been raised with YAL
debt s47F(1)
Please see CRN:s47F(1)
Issue confirmed with s47F(1
FOI / LEX 75591 - Page 11 of 214
53
EIC
IM1279153
24/04/2017
EIC - Online Services - Due date in CRM incosistent with the letter
Online Services
2
Open
The Review Completion Dates are adjusted incorrectly after an extension is
requested.
The letters are populated with the correct Extension Date, but the system is
not populating the correct date into the Date Tab.
All cases have due dates that have been incorrectly changed and are
inconsistent with the date populated on the letter.
s47F(1)
Analysis attached
54
55
56
FOI / LEX 75591 - Page 12 of 214
Action
Identified
Item
IM Number
Date Identified
Action Item
under
Number
23
NEIDM
IM1148483
1/12/2016
SIMS - Historical Schedules search criteria for Bypass External Processing not populating
Issue identified as part of NEIDM December UAT exercise (P/S-1413)
ALM Defect ID: 11736 (P4)
Test Set: CMC - SIMS Tests
Test: User Case - Historical Schedule Search 91
Run: Run_11-28_16-46-54
Test Parameters:
Step: Step 19
Descrip ion:
Test Bypass External Process Search Function is successful/results viewable
Expected:
Successful Search function - Bypass External Process
Actual:
Does not show correctly in search criteria options. Data appears as YES or NO in results
Run Step[725285] : Step 19
Attachment provided
As discussed with s47F(1) - Historical Schedules search criteria for Bypass External
Processing is not populating results based on the 2 available options of 0 - No and 1 - Yes
CMC Identified 28/11/2016 5.00pm
s47F(1) requested we raise as defect with Low Priority. Also discussed with s47F(1)
RFC221594
Tester: Z_SIMS_USER_S02 - s47F(1) for CMC
s47F(1)
s47F(1) , 29/11/2016:
Attachment provided
As discussed with s47F(1) - Historical Schedules search criteria for Bypass External
Processing is not populating results based on the 2 available options of 0 - No and 1 - Yes
CMC Identified 28/11/2016 5.00pm
s47F(1) requested we raise as defect with Low Priority. Also discussed with s47F(1)
RFC221594
Tester: Z_SIMS_USER_S02 - s47F(1) for CMC
s47F(1)
s47F(1) , 29/11/2016:
Attachment provided
As discussed with s47F(1) - Historical Schedules search criteria for Bypass External
Processing is not populating results based on the 2 available options of 0 - No and 1 - Yes
FOI / LEX 75591 - Page 13 of 214
CMC Identified 28/11/2016 5.00pm
s47F(1) requested we raise as defect with Low Priority. Also discussed with s47F(1)
RFC221594
Tester: Z_SIMS_USER_S02 - s47F(1) for CMC
________________________________________
s47F(1) s47F(1) , 29/11/2016: Display issue only. Drop list is showing value that is stored in
Hana table and corresponding value. It should only be showing he vlaue. Display of search
results is correct.
32
Ministerial
IM1181711
9/01/2017
EIM - Ou bound Correspondence Issues with variable data
Reported by s47F(1)
, T/L of SOC on 05/01/2017.
------------------------------------------
Hi s47F(1)
As discussed, please see attached/below. In the first example 0.00 is being passed as a
recovery fee and in the second we have the blank Employer data blocks.
CRN s47F(1)
<SECTION ID="VARIABLES">
<TEXTS>
<TEXT_1 NAME="Debt amount">s47F(1) </TEXT_1>
<TEXT_2 NAME="Appeal review period">13 weeks</TEXT_2>
<TEXT_3 NAME="Total Recovery Fee">0.00 </TEXT_3>
</TEXTS>
</SECTION>
CRN: s47F(1)
<SECTION ID="VARIABLES">
<TEXTS>
<TEXT_1 NAME="Confirm/update by date">20170111</TEXT_1>
<TEXT_2 NAME="User name"/>
<TEXT_3 NAME="Staff Assisted letter">N</TEXT_3>
</TEXTS>
</SECTION>
<SECTION ID="EMPLOYMENTDETAILS">
<TEXTS>
<TEXT_1 NAME="EMPLOYER">
<![CDATA[]]>
</TEXT_1>
<TEXT_2 NAME="EMPLOYMENT PERIOD"> to </TEXT_2>
<TEXT_3 NAME="EARNINGS">0 </TEXT_3>
</TEXTS>
</SECTION>
<SECTION ID="EMPLOYMENTDETAILS">
<TEXTS>
<TEXT_1 NAME="EMPLOYER">
<![CDATA s47F(1)
]]>
</TEXT_1>
<TEXT_2 NAME="EMPLOYMENT PERIOD"s47F(1)
to
s47F(1)
</TEXT_2>
<TEXT_3 NAME="EARNINGS">s47F(1) </TEXT_3>
</TEXTS>
</SECTION>
<SECTION ID="EMPLOYMENTDETAILS">
<TEXTS>
<TEXT_1 NAME="EMPLOYER">
<![CDATA[]]>
</TEXT_1>
<TEXT_2 NAME="EMPLOYMENT PERIOD"> to </TEXT_2>
<TEXT_3 NAME="EARNINGS">0 </TEXT_3>
</TEXTS>
FOI / LEX 75591 - Page 14 of 214
</SECTION>
<SECTION ID="EMPLOYMENTDETAILS">
<TEXTS>
<TEXT_1 NAME="EMPLOYER">
<
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Issue Number
Issue
Impact
Responsibility
Remedial Actions
Action Date
EIM - Online Services - Unable to add notes in ZIRV or ZCOC once
FURTHER FOLLOW UP REQUIRED WITH
60
IM998988
intervention has been completed.
GDACC
EIM - Online Services - Reassessment disregarding staff-updated
76
IM1026692
data entered in Verify Evidence GP
30 September
EIM - Assessment Outcome – Raising debt for a period where nil
48
IM988889
paid
Targeting 15 October Release
15 October 2016 - Auto solution
ICT required to run batch job following the release
EIM - Assessment Outcome - Adjustments are made on RATS
to cancel and regernate the ISIS activity to allow
88
IM1049850
causes the debt period to be incorrect. Added at Matt's request
for auto processing (15/10-17/10)
EIM - Online services - RAD change, earnings apportioned to
82
IM1034060
incorrect entitlement period.
14 October
EIM - Online Services - Reassessment, customer not able to select
63
IM1001193
actual employer.
14 October/21 October
EIM - Online Services - Cancel ZIRV process creating document on
97
IM1065448
the partner record.
14 October
ending Health Check
P
EIM - Online Services - SAP OC Letters not created on customer
107
IM1078967
account
14 October
EIM - Online Services - Assessment not using the correct self
108
IM1079467
service assessment
15 October
EIM - Online Services - Customer First Workload Management
reports
Undergoing Health Checking - Dashboard
74
IM1020437
Currently, WFM reports displays "completed" as nil.
unavailable yesterday
EIM - Earnings coding - Duplicated employer due to exact-name
17
IM962466
matching.
Health Check Passed - Item Closed
ABN Matching has not occurred where EANS employer contains
72
IM1014028
same ABN per data match.
Health Check Passed - Item Closed
EIM - Online Services - Matching of ATO employer name against all
25
IM970083.
EANS employers regardless of FY
Health Check Passed - Item Closed
EIM - Online Services - Personal factors question asked to an
37
IM986829
exempt customer
Health Check Passed - Item Closed
EIM - Online Services - Receipt not displaying Paid Parental Leave
49
IM988899
field, and not displaying discrepancy of amount declared.
Health Check Passed - Item Closed
11
IM948100
EIM - ISIS applications - positive adjustment prior to match period.
Health Check Passed - Item Closed
16
IM960355
EIM - Assessment Outcome - Arrears at the end of the debt period
Health Check Passed - Item Closed
EIM - Earnings assessment - Coding EANS for short entitlement
45
IM986864
period was not grossed up on EANS.
Health Check Passed - Item Closed
EIM - Online Services - Recovery Fee not applying correctly, cust
81
IM1031988
accepts match data.
Health Check Passed - Item Closed
EIM - Online Services - Incorrect apportioning of earnings: multiple
77
IM1026697
coding in the entitlement period
Health Check Passed - Item Closed
EIM - Online Services - Declared earnings from commencement of
75
IM1022571
employment not deleted.
Health Check Passed - Item Closed
EIM - Online Services - Reassessment apportioning for 5-day week
61
IM1001198
incorrectly.
Health Check Passed - Item Closed
62
IM1052641
EIM - Online Services - IRRS not loaded with all matched employers
Health Check Passed - Item Closed
EIM - ISIS applications - Debt amount is outside match period.
9
IM947790
Match year was 2010/2011.
Health Check Passed - Item Closed
EIM - Online Services - Personal factors question and answer not
58
IM996782
displayed on receipt, where recovery fee applied.
Health Check Passed - Item Closed
EIM - Assessment Outcome - Previously zero-ed arrears are
59
IM998979
incorrectly being considered in assessment.
Health Check Passed - Item Closed
64
IM1004505
EIM - Assessment Outcome - Incorrect rejection of current payment.
Health Check Passed - Item Closed
EIM - Reassessment status and count-down reminder incorrectly
73
IM1016748
displaying
Health Check Passed - Item Closed
79
IM1031714
EIM - Online Services - Mismatch Anomaly GP missing data
Health Check Passed - Item Closed
EIM - Online Services - Incorrect date used for IMPS Date Payment
86
IM1042890
Received field.
Health Check Passed - Item Closed
EIM - Online Services - Customer incorrectly exempted from
87
IM1045675
recovery fee
Health Check Passed - Item Closed
EIM - Online Services - Discrepancy exists between the total debt
90
IM1053649
amount and components in the ZIRV note
Health Check Passed - Item Closed
rvice Manager
e
EIM - Online Services - Discrepancy between the debt amount from
91
IM1053655
OPDL and total debt amount in ZIRV note (negative component)
Health Check Passed - Item Closed
EIM - Online Services - Reassessment ZCOC completed but left
89
IM1051571
ZIRV in progress.
Health Check Passed - Item Closed
EIM - Online Services - Duplicated employer for DSE Employer,
101
IM1071714
despite name matching
Not an Issue
EIM - Online Services - Incorrect pathway when denying Anomaly
102
IM1072755
Mismatch GP
User Issue
21
IM963348
EIM - Earnings Assessment - PAYG Match Not Assessed
Health Check Passed - Item Closed
EIM - Assessment outcome - Reassessment incorrectly coded
Item Closed in S
43
IM986831
EANS for first fortnight.
Health Check Passed - Item Closed
20
IM968409
EIM - Assessment outcome - compensation debt overlapping.
Health Check Passed - Item Closed
EIM - Online Services - reassessment not deleting earnings outside
period of employment, when customer shortens period of
34
IM982358
employment.
Health Check Passed - Item Closed
EIM - Assessment Outcome - Incorrect generation of arrears by a
46
IM988376
reassessment activity
Health Check Passed - Item Closed
EIM - Assessment Outcome - Assessment applying incorrect
55
IM994239
working credits at NSA to PPS transfer.
Health Check Passed - Item Closed
47
IM988523
EIM - Assessment Activity - SPCOMREV Mapping
Health Check Passed - Item Closed
EIM - Online Services - Reassessment has deleted a PAYG but not
85
TBA
re-apportioned the PAYG where customer accepted match data
Health Check Passed - Item Closed
EIM - Online Services - Unable to start reassessment, where the
70
IM1012149
first reassessment cancels.
Health Check Passed - Item Closed
EIM - Assessment Outcome - Reassessment outcome not displayed
23
IM968747
on AR.
Health Check Passed - Item Closed
EIM - Assessment Outcome - Debt raised for current partner for a
31
IM976792
period when not linked.
Health Check Passed - Item Closed
51
IM992132
EIM - Online Services - Debt not attributed to intervention.
Health Check Passed - Item Closed
EIM - Online Services - Unable to regenerate activity when Verify
84
IM1036637
Earnings GP exists in staff tasks.
Health Check Passed - Item Closed
92
IM1053660
EIM - Assessment Outcome - No result (debt) for partner generated
Health Check Passed - Item Closed
93
IM1055433
EIM - Online Services - Incorrect finalisation result on IRRS
Health Check Passed - Item Closed
94
IM1061365
EIM - Online Services - Suspension incorrectly attributed
Health Check Passed - Item Closed
EIM - Online Services - Reassessment - Recovery Fee not auto
96
IM1065431
updated within reassessment
Health Check Passed - Item Closed
22
IM966412
EIM - Online Services - Deletion of earnings prior to match year.
Health Check Passed - Item Closed
EIM - Assessment Outcome - Previously verified earnings not
18
IM977998
considered when earnings apportioned.
Health Check Passed - Item Closed
EIM - Online Services - Display error on receipt for 'worked
99
IM1069785
weekends' response
Health Check Passed - Item Closed
Critical
Moderate Low
Fixed / Low Priority
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