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Carer support 
 
GIPA23/3959 - ME Me 
Casework Practice 
Mandates>Carers>Carer support 
Carer support 
1. Overview
Use this practice mandate when providing support to and monitoring authorised carers. 
Purpose 
"I need you to respect the relationships I have and ask 
me who I want in my team. Partner with those who can 
assist me and those who love and care about me but 
remember that my privacy is important to me. Ask me 
what information can be shared and with whom." 
Practice Framework Standard 10 - Col aborating as a team around 
the child 
Support and training for authorised carers and monitoring of placements help to create 
safe, nurturing and positive environments for children in OOHC. Research shows that 
early and ongoing support to foster carers reduces placement disruptions and increases 
placement stability. CW are a key partner in the carers network and have the 
responsibility to provide necessary resources, guidance and support. 
Statutory requirements 
Children and Young Persons (Care and Protection) Act 1998 
Sections: 24 ,140, 143, 146, 147, 150, 157, 161 
Children and Young Persons (Care and Protection) Regulations 2012 
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Carer support 
Clauses: 30, 40, 42 
GIPA23/3959 - ME Me 
NSW Child Safe Standards for Permanent Care 
Standards: 19, 21 
Helping children in care achieve their potential 
This topic will help you to create a vision of high expectations for children in care so 
they can reach their full potential. 
Read Practice Advice 
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https://caseworkpractice.intranet.facs.nsw.gov.au/mandates/carers/carer-support 
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Carer support 
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Claims for loss and damage 
If a carer makes a claim for loss or damage, prepare a report that includes: 
details about the child and their legal status, current placement details such as 
reason for and length of placement 
a description of what happened including from the carers and child 
a history of any previous claims about the child 
an account of the property loss or damage including: 
one written quote for claims less than $2000 
three written quotes for claims of $2000 or more 
if this is not possible, the reason must be given. 
If the claim is about an injury to an individual, provide an estimate of the claim 
complete the Claims for loss or damage release form (PDF, 20.84 KB) 
details of any insurance cover 
arguments for and against the claim 
recommendations 
Completed by: CW Approval by: MCW 
Send the report for approval of the financial record to a Manager with correct financial 
delegation 
Completed by: MCW 
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Carer support 
If the child has frequently d
GIPA23/3959 - ME Me  amaged property in the past develop a Behaviour support 
plan. (DOCM, 134.88 KB) To support the child's behaviour, see the Behaviour support 
practice mandate. 
Completed by: CW  Approval by: MCW 
Helping children in care achieve their potential 
This topic will help you to create a vision of high expectations for children in care so 
they can reach their full potential. 
Read Practice Advice 
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https://caseworkpractice.intranet.facs.nsw.gov.au/mandates/carers/carer-support 
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Key documents 
 
Name 
Description 
Size  Type 
s.74 
 
 
 
Release form for any loss or damage caused. 
 
Claims for loss and 
This form is used to document 
20.8 
damage release form 
a payment/release to a carer upon receipt of a 
KB 
PDF 
claim for loss or damage. 
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GIPA23/3959 - ME Me 
Name 
Description 
Size  Type 
s.74 
About this page 
Date updated 
12 May 2022 
Last reviewed 
1 Dec 2016 
Content owner 
Implementation and Performance (Carer Program) 
Directorate 
Commissioning - Child & Family 
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GIPA23/3959 - ME Me 
Claims for loss or damage 
Release Form  
(reimbursement to claimants or payments for loss or injury to an individual) 
I, <insert full name of claimant> of <insert complete address of claimant> 
ACKNLOWLEDGE that I have received the sum of <insert amount 
received in words> from the Minister of Community Services. 
This amount was paid, without any admission of liability and as an act of 
grace only, in full satisfaction and discharge of all claims which I may have 
arising from damage caused on approximately <insert date when date 
occurred in words>. 
Because of this payment I release to the State all claims, demands, 
actions or causes of action (howsoever arising) which I may have now or 
in the future due to or arising from or associated with the damage which is 
referred to in the last paragraph. 
AS WITNESSED my hand and seal this <insert date of signing> 
In the presence of:    <insert full name of witness> 
Signed:  
<Signature of Claimant> 
Witnessed:  
<Signature of witness> 
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GIPA23/3959 - ME Me 
Claims for loss or damage 
Release Form  
(payments by Community Services to third parties) 
I, <insert full name of claimant> of <insert complete address of claimant> 
ACKNLOWLEDGE that I agree to accept payment of the invoice of <insert 
name of the entity raising the invoice> in the amount of <insert amount 
received in words> in full settlement of my claim for loss or damage. 
It is understood that this amount will be directly paid by Community 
Services, without any admission of liability and as an act of grace only, in 
full satisfaction and discharge of all claims, which I may have arising from 
damage caused on approximately <insert date when date occurred in 
words>. 
Because of this payment I release to the State all claims, demands, 
actions or causes of action (howsoever arising) which I may have now or 
in the future due to or arising from or associated with the damage which is 
referred to in the last paragraph. 
AS WITNESSED my hand and seal this <insert date of signing> 
In the presence of:    <insert full name of witness> 
Signed:  
<Signature of Claimant> 
Witnessed:  
<Signature of witness> 
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