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This is an HTML version of an attachment to the Freedom of Information request 'Practice Guide Disability-Related Health Supports, Practice Guide Understanding Therapy Supports, and related Standard Operating Procedure documents'.



Our reference: FOI 23/24-0416 
GPO Box 700 
Canberra   ACT   2601 
1800 800 110 
3 November 2023 
 
ndis.gov.au 
 
 
Emily Lacey 
 
By email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx 
 
 
Dear Emily Lacey 
 
Freedom of Information request — Notification of Decision 
Thank you for your correspondence of 10 October 2023, in which you requested access to 
documents held by the National Disability Insurance Agency (NDIA), under the Freedom of 
Information Act 1982 (FOI Act). 
 
The purpose of this letter is to notify you of my decision on your application. 
 
Scope of your request 
You have requested access to the fol owing documents: 
 
“I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the 
following documents as referred to in “Practice Guide - Determine Reasonable and 
Necessary Supports” — 
 
1. “Practice Guide - Disability-Related Health Supports” 
2. “Practice Guide - Understanding Therapy Supports” 
 
And additionally — 
 
3. The “Standard Operating Procedure” documents related to “Disability-Related 
Health Supports” and “Therapy Supports” 
 
4. If "V25.0 (updated 2021-01-13)" of "Practice Guide - Determine Reasonable and 
Necessary Supports" is not the most recent version of this document currently in use, 
I also request access to the most current version of the "Practice Guide - Determine 
Reasonable and Necessary Supports" document.” 
 
Decision on access to documents 
I made this decision as an authorised FOI decision maker under section 23(1) of the FOI Act. 
 
I have identified 12 documents that fall within the scope of your request. These documents 
are publicly available. Rather than provide you with an electronic copy of these documents, 
we have provided you with a direct link to access to them on the NDIS website. Please let us 
know if you would prefer an electronic copy of the documents by email.  
 
The  documents were identified  by  consulting with relevant NDIA staff from our Service 
Guidance and Practice branch who could be expected to be able to identify documents within 
the scope of the request. 
 
 
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Further, I have identified one document in addition to the publicly available documents. The 
document was identified by conducting searches of NDIA’s disclosure log. Documents on the 
NDIS FOI disclosure log are publicly available.  
 
In reaching my decision, I took the fol owing into account: 
•  your correspondence outlining the scope of your request 
•  the nature and content of the documents falling within the scope of your request 
•  the FOI Act  
•  the FOI Guidelines published under section 93A of the FOI Act 
•  consultation with relevant NDIA staff 
•  the NDIA’s operating environment and functions. 
 
Release of documents 
The documents are public available via the following links: 
  Part 1 - Disability-related health supports | NDIS 
 
Part 2 - The ‘Practice Guide – Understanding Therapy Supports’ document, as referred 
to in the Schedule of Documents at Attachment A, is enclosed. Please note the 
document is for the current version at the date of decision. 
 
Part 3 - Standard Operating Procedure documents related to ‘Disability Health Supports’ 
and ‘Therapy Supports’:  
 
•  Assistive Technology | NDIS 
•  Continence Supports | NDIS  
•  Diabetes management supports | NDIS 
•  Dysphagia supports | NDIS 
•  Epilepsy Supports | NDIS 
•  Mainstream and community supports | NDIS 
•  Nutrition supports including meal preparation | NDIS 
•  Podiatry and foot care supports | NDIS 
•  Wound and Pressure Care Supports | NDIS 
 
Part 4 –Reasonable and necessary supports | NDIS – Please note the link is for the 
current version at the date of decision.  
 
Rights of review 
Your rights to seek a review of my decision, or lodge a complaint, are set out at 
Attachment B. 
 
Should you have any enquiries concerning this matter, please do not hesitate to contact me 
by email at xxx@xxxx.xxx.xx. 
 
Yours sincerely 
 
 
 
Miriam 
Senior Freedom of Information Officer 
Parliamentary, Ministerial & FOI Branch 
Government Division 
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Attachment A  
Schedule of Documents for FOI 23/24-0416 
 
Document 
Description 
Access Decision 
number 
1 
FOI Disclosure Log - 22/23-0633 - Practice Guide - Understanding Therapy 
FULL ACCESS 
Supports 
 
 
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Attachment B 
Your review rights  
 
Internal Review 
The FOI Act gives you the right to apply for an internal review of this decision. The review 
wil  be conducted by a different person to the person who made the original decision. 
 
If you wish to seek an internal review of the decision, you must apply for the review, in 
writing, within 30 days of receipt of this letter. 
 
No particular form is required for an application for internal review, but to assist the review 
process, you should clearly outline your grounds for review (that is, the reasons why you 
disagree with the decision). Applications for internal review can be lodged by email to 
xxx@xxxx.xxx.xx or sent by post to: 
  Freedom of Information Section  
Parliamentary, Ministerial & FOI Branch  
Government Division 
National Disability Insurance Agency 
GPO Box 700 
CANBERRA   ACT   2601 
 
Review by the Office of the Australian Information Commissioner 
The FOI Act also gives you the right to apply to the Office of the Australian Information 
Commissioner (OAIC) to seek a review of this decision. 
 
If you wish to have the decision reviewed by the OAIC, you may apply for the review, in 
writing, or by using the online merits review form available on the OAIC’s website at 
www.oaic.gov.au, within 60 days of receipt of this letter.  
 
Applications for review can be lodged with the OAIC in the following ways: 
  Online:  www.oaic.gov.au  
Post:  
GPO Box 5218, Sydney NSW 2001 
Email: 
xxxxxxxxx@xxxx.xxx.xx 
Phone: 
1300 363 992 (local cal  charge) 
 
Complaints to the Office of the Australian Information Commissioner or the 
Commonwealth Ombudsman 
You may complain to either the Commonwealth Ombudsman or the OAIC about actions 
taken by the NDIA in relation to your request. The Ombudsman wil  consult with the OAIC 
before investigating a complaint about the handling of an FOI request. 
 
Your complaint to the OAIC can be directed to the contact details identified above. Your 
complaint to the Ombudsman can be directed to: 
  Phone:  1300 362 072 (local cal charge) 
Email:  
xxxxxxxxx@xxxxxxxxx.xxx.xx  
 
Your complaint should be in writing and should set out the grounds on which it is considered 
that the actions taken in relation to the request should be investigated. 
 
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