This is an HTML version of an attachment to the Freedom of Information request 'Report on the operations of APSC'.


 
 
 
 
 
 
 
 
 
 
Cynthia T 
 
By Email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx 
 
Our Reference: LEX 686 
 
 
Freedom of Information request 
 
1.  I am writing about your Freedom of Information (FOI) request under the Freedom of 
Information Act 1982 (FOI Act) made 19 October 2023 for access to documents held 
by the Australian Public Service Commission (Commission). 
 
2.  The FOI Act and all other Commonwealth legislation referred to in this letter are 
publicly available from www.legislation.gov.au. 
 
 
Documents relevant to your request 
 
3.  You requested access to the following: 
 
“Under the Freedom of Information Act 1982 (Cth), I request any reports on the 
operations of the Australian Public Service Commission given during the 2022-2023 
financial year by the Commonwealth Ombudsman.”  

 
Decision on your FOI request  
 
4.  I am authorised under subsection 23(1) of the FOI Act to make FOI decisions. 
 
5.  I am satisfied that all reasonable steps have been taken to find documents within scope 
of your request, and that no such documents meeting the description of what you have 
asked for can be found or exist.  
 
6.  As such, I refuse your request for access to documents pursuant to section 24A of the 
FOI Act. 
 

Reasons for decision  
 
Section 24A – documents that cannot be found or do not exist  
 
7.  Subsection 24A(1) of the FOI Act provides: 
  
(1) An agency or Minister may refuse a request for access to a document if:  
 
      (a) all reasonable steps have been taken to find the document; and  
  
      (b) the agency or Minister is satisfied that the document:  
 
           (i) is in the agency or Minister’s possession but cannot be found; or  
            
           (ii) does not exist.  
 
8.  The Office of the Australian Information Commissioner (OAIC) has issued guidelines 
pursuant to section 93A of the FOI Act. At paragraphs 3.88 to 3.93 of these 
guidelines, the OAIC provides guidance as to the meaning of the term ‘all reasonable 
steps’ in subsection 24A(1). 
 
9.  Under paragraph 3.88 of the guidelines, ‘all reasonable steps’ is taken to mean ‘not 
going beyond the limit assigned by reason, not extravagant or excessive, moderate 
and of such an amount, size or number as is judged to be appropriate or suitable to the 
circumstances or purpose’.  
 
10. Under paragraph 3.89 of the guidelines, at a minimum an agency takes ‘all reasonable 
steps’ having regard to the:  
  subject matter of the documents  
  current and past file management systems and the practice of destruction or removal 
of documents  
  record management systems in place  
  individuals within an agency or minister’s office who may be able to assist with the 
location of documents, and the age of documents  
 
11. To satisfy myself that ‘all reasonable steps’ would be taken I required the relevant 
area of the Commission to conduct a search of all records for ‘reports on the 
operations of the Australian Public Service Commission given during the 2022-2023 
financial year by the Commonwealth Ombudsman', 
and no relevant documents were 
found.  
 
12. Further, I requested an email search through the Commission’s information technology 
services provider, for all emails between the Commonwealth Ombudsman and the any 
Commission email addresses from 1 July 2022 and 30 June 2023 with the search 
parameters “Reports AND Operations”, and no relevant documents were found. 
 
13. After all reasonable searches, no documents were identified as falling within the scope 
of your request. 
 

14. In coming to this conclusion, I am satisfied that for the purposes of paragraphs 3.88 and 
3.89 of the guidelines, all reasonable searches were conducted. 
 
Contacts 
 
15. If you require clarification on matters in this letter please contact the Commission’s 
FOI Officer by telephone on (02) 6202 3813 or by email at xxx@xxxx.xxx.xx.  
 
Review rights  
 
16. You are entitled to seek review of this decision. Your review rights are set out at 
Attachment A
 
 
Yours sincerely,  
 
 
 
Melanie McIntyre  
FOI decision maker  
19 November 2023 
 
 
 
 

ATTACHMENT A  
 
Rights of Review 
 
 
Asking for a full explanation of a Freedom of Information decision 
 
 
If you are dissatisfied with this decision, you may seek review. Before you seek review of a 
Freedom of Information (FOI) decision, you may contact us to discuss your request and we 
will explain the decision to you.  
 
Seeking review of a Freedom of Information decision 
 
 
If you still believe a decision is incorrect, the Freedom of Information Act 1982 (the FOI Act) may 
give you the right to apply for a review of the decision. Under sections 54 and 54L of the FOI Act, 
you can apply for a review of an FOI decision by seeking:  
 
       1. an internal review by an different officer of the Australian Public Service Commission;  
            
           and/or  
 
        2. external review by the Australian Information Commissioner.  
 
There are no fees applied to either review option.  
 
Applying for a review by an Internal Review Officer 
 
 
If you apply for internal review, a different decision maker to the departmental delegate who 
made the original decision will carry out the review. The Internal Review Officer will consider 
all aspects of the original decision and decide whether it should change. An application for 
internal review must be made in writing within 30 days of receiving this letter to:  
 
      Email
: xxx@xxxx.xxx.xx  
    
      Post
: The FOI Officer  
 
      Australian Public Service Commission  
 
      B Block, Treasury Building  
 
      GPO Box 3176  
 
      Parkes Place West  
 
      PARKES ACT 2600  
 
You do not need to fill in a form. However, it is a good idea to set out any relevant submissions 
you would like the Internal Review Officer to further consider, and your reasons for 
disagreeing with the decision.  
 
 
 


Applying for external review by the Australian Information Commissioner   
 
If you do not agree with the original FOI decision or the internal review decision, you can ask 
the Australian Information Commissioner to review the decision. You have 60 days to apply in 
writing for a review by the Office of the Australian Information Commissioner (the OAIC) 
from the date you received this letter or any subsequent internal review decision.  
 
You can lodge your application:  
 
        Online: www.oaic.gov.au  
 
        Post: Australian Information Commissioner  
 
                 GPO Box 5218  
 
                 SYDNEY NSW 2001  
 
         Email: xxxxxxxxx@xxxx.xxx.xx  
 
The OAIC encourage applicants to apply online. Where possible, to assist the OAIC you should 
include your contact information, a copy of the related FOI decision and provide details of your 
reasons for objecting to the decision.  
 
Complaints to the Information Commissioner and Commonwealth Ombudsman 
 
 
Information Commissioner 
 
 
You may complain to the Information Commissioner concerning action taken by an agency in 
the exercise of powers or the performance of functions under the FOI Act. There is no fee for 
making a complaint. A complaint to the Information Commissioner must be made in writing. 
The Information Commissioner's contact details are:  
 
       Telephone: 1300 363 992  
        
       Website: www.oaic.gov.au  
 
Commonwealth Ombudsman 
 
 
You may complain to the Ombudsman concerning action taken by an agency in the exercise of 
powers or the performance of functions under the FOI Act. There is no fee for making a 
complaint. A complaint to the Ombudsman may be made in person, by telephone or in writing.  
 
The Ombudsman's contact 
details are:  
 
        Phone: 1300 362 072  
 
        Website: 
www.ombudsman.gov.au