CRISP Snapshot Report 1
March 2023
10. Key insights and recommendations
Key insight 1
Early evidence suggests that CRISP refugees with larger CSGs (10+
Recommendation 1
members) have better outcomes e.g., self-sufficiency, social and emotional
Consider increasing the
wellbeing, and learning to drive and obtaining a licence.
recommended CSG size
A larger CSG reduces the burden on supporters. Many found providing the
support to be time consuming and emotionally draining. Therefore, having
more people in the CSG to share the load, particularly supporters with young
families or who work full-time, would reduce the load each member has. A
larger group size also buffers the impact of supporters leaving the group.
Key insight 2
Recommendation 2
Some CSGs need additional training relating to securing long-term
accommodation, accessing essential services, work opportunities, and study
Consider reviewing the
options, as they struggled to support the refugee family in these areas.
training and resources to
better prepare supporters
One-third of the supporters found it emotionally draining which could
highlight the need for emotional support and/or mental health training.
Key insight 3
Recommendation 3
Negative public perceptions of refugees, at times, is impacting the CSGs
ability to support the refugee family. For example, negative perceptions
Consider creating a fact sheet
of refugees from real estate agents is adding to the challenges faced by
for CSGs to give to real estate
supporters in securing long-term accommodation.
agents about the program that
outlines some of the benefits of
resettlement to the community
and some findings to date. Explore
whether there are ways to build
relationships with, and promote
the involvement of real estate
agents, for example as members
of the CSG. Formal documentation
legitimising the CRISP program
and the CSG could help mitigate
some of the challenges the CSG is
experiencing.
Key insight 4
Recommendation 4
Only 33% of CRISP refugees living in a regional location have been
Consider following up with the
provided support from their CSG to learn to drive (during the first 2
CSGs to ensure that they are
months post settlement).
supporting the refugees to learn
to drive. If applicable, identify
barriers and support needs. The
qualitative interviews with Arrival
Group 2 need to include some of
the households where refugees
have not had support to learn
to drive to explore the barriers
and support needs with both the
refugee and CSG.
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CRISP Snapshot Report 1
March 2023
Key insight 5
Recommendation 5
In approximately three-quarters of the households, at least one household
Qualitative interviews with Arrival
member plans to work in the next 12 months. The qualitative data provides
Group 2 need to include some
insights into the reasons some of the women choose not to study or work
of the households where neither
due to caring responsibilities. However, understanding the reasons both
adult intends to work or study in
partners are not planning to study or work (22%) in the next 12 months
the next 12 months to understand
needs further exploration.
some of the barriers facing these
households. This will provide
important insights for CRSA to
target their training of CSGs to
address some of these barriers.
Key insight 6
Recommendation 6
Some groups may be at an increased risk of psychological distress, such
Qualitative interviews with Arrival
as women and those in Major Cities. The sample size is too small to say
Group 2 need to include some of
anything with statistical certainty, but it may be something that becomes
the households where there are
significant as we get larger numbers, and less screening is done by the
refugees who are comparably
Department.
more psychologically distressed
to ensure the support that is
provided by the CSG meets their
needs.
Key insight 7
Recommendation 7
An important part of the CRISP model was to place refugees in regional
Continue to monitor regional
locations that do not have HSP service providers. The findings from
communities capability to
Arrival Group 1 show that regional communities have the capability to
support refugees when refugees
support refugees through the CSGs, and many of the CSGs indicated their
have high needs and are
willingness to continue to support additional families, including inviting
supported by less experienced
refugee families to join their CSG groups. However, the ability of regional
CSG members. Qualitative
communities to support refugees has only been tested on refugees who
interviews with Arrival Group
do not have high needs and supported by very experienced CSGs. In order
2 need to include some of the
to scale up CRISP and potentially consider places without the safety net of
households where the refugees
HSP, the capability of regional communities to support refugees with high
are in a regional location that
needs, should be tested in the next 6 months.
does not have HSP services,
where refugees have high needs,
and are supported by less
experienced CSGs.
Page 13
Citation: s47F
Community Refugee Integration and Settlement
Pilot (CRISP) Evaluation — Snapshot Report 1. Institute for Social Science
Research, University of Queensland: Brisbane; 2023.
Institute for
Social Science Research
The University of Queensland
80 Meiers Road, Indooroopilly
Queensland 4068 Australia
T +61 7 3346 7471
E xxxx@xx.xxx.xx
issr.uq.edu.au
CRICOS Provider Number 00025B • TEQSA PRV12080
