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This is an HTML version of an attachment to the Freedom of Information request 'Unlawful calculation of entitlements: Second Sample'.

LEX 78384 - Documents 
Page 1 of 2
From:
Clarke, Rachael
To:
Hazlehurst, David; Birrer, Chris; FLAVEL, Matt; SLOAN, Troy; Andrew Seebach; WORSWICK, Bronwyn
Cc:
s 47E(d)
 s 47E(d)
; Higgins, Robert; Harrison, Sheree; Derix, Jeffrey; Regeling, Danielle; Hannan, Bevan; Holcombe, Sam; Lucchese, Jason; Kallus, Jason; s 47E(d) ; s 47E(d)
 
;
s 47E(d)s 47E(d) ;
; 
s 47E(d)Blackmore, Dan; Lahey, Leo;
s 47F(1) s 47F(1) ;s 47F(1)
Subject:
FW: Income Apportionment Sampling Activity 2 Outcomes w/e 2 February 2024 (Cumulative) [SEC=OFFICIAL]
Date:
Tuesday, 6 February 2024 7:08:00 PM
Colleagues,
Below is an update on the cumulative outcomes from the second income apportionment sampling activity up to week ending 2 February 2024.
Due to the small volume of outstanding recalculations and QA activities, this will be the last weekly sampling progress report. The remaining outcomes will be included in the final report which is currently in
the process of being drafted. POST QA CUMULATIVE TRIAGE OUTCOMES
POST QA CUMULATIVE RECALCULATION OUTCOMES
Related to
Impacted by
Sufficient
AVG
AVG
Cohort
Total records
Recalculations
Downward
Upward
reviewed
employment
income
evidence for
Investigation
Recalculation
income
apportionment
recalculation
Time (h:mm)
completed
Variations
Variations
Arrears
NIL
Change
Time (h:mm)
Determined
1075
993 (92%)
555 (56%)
365 (66%)
01:16
291
186 (64%)
85 (29%)
9 (3%)
11 (4%)
03:23
Debts/AAT
Arrears
998
47 (5%)
13 (28%)
6 (46%)
00:35
1
0 (0%)
1 (100%)
0 (0%)
0 (0%)
00:30
Staffing
22 Staff remain in the sampling exercise
13 PAO staff (2x QA)
9 PAPAD staff
2 from Appeals
2 from Payment Accuracy
5 QA staff from Integrity Transformation
Insights
All sampling records have been allocated
Information for all 893 paper files received
Triage completed for all Arrears and Determined Debt records
QA checks completed on Arrears records
2073 records have been sampled, including the Quality Assurance component
130 AAT decisions have been sampled
945 determined debts have been sampled
998 arrears records have been sampled
537 triage records have been selected for QA checking
491 records have been QA checked with 65% accuracy
445 recalculated records have been selected for QA checking
323 records have been QA checked with 54% accuracy
161 arrears records have been selected for QA checking
161 records have been QA checked with 92% accuracy
Determined Debt Outcomes (post QA checks)
945 debts have been reviewed in total
The average time for the investigation component: 1:18 (h:mm - staff declared timings)
The average time for the recalculation component: 3:23 (h:mm - staff declared timings)
902 (95%) of the 945 determined debts reviewed so far are related to employment income
Of the 902 determined debts related to employment income:
484 (54%) were income apportioned
326 (67%) have sufficient evidence available on the record to conduct a recalculation
263 recalculations have been completed:
166 (64%) resulted in a downward variation:
Average $183.96 (or 36% of the debt value)
Median $89.12
Average duration of debt period is 131 days. Note: debts occurred within this period, but not necessarily across the whole period.
Highest reduction was $1816.59
Lowest reduction was $0.01
79 (30%) resulted in an upward variation:
Average $113.09 (or 43% of the debt value)
Median $29.66
Average duration of debt period is 199 days. Note: debts occurred within this period, but not necessarily across the whole period.
Highest increase was $1220.06
Lowest increase was $0.01
9 (3%) resulted in arrears:
Average $414.50
Median $226.55
Highest arrears were $3643.42
Lowest arrears were $269.17
9 (3%) resulted in a NIL change.
The longest calculation took 7:12 (h:mm).
The high-level basis for the calculations is as follows:
7 (3%) - Daily rate – daily earnings method which calculates the debt using the exact days and daily amounts paid in the relevant Centrelink Entitlement period
243 (92%) - Received method – date paid method which calculates the debt using the total income paid in the relevant Centrelink Entitlement period
13 (5%) - Hybrid – a mixture of daily earnings and date paid methods; could also include the use of bank statements to confirm date paid
Note: a recalculation is only conducted where there is evidence available for the full debt period. Where any information is missing, it is deemed insufficient evidence is available.
AAT Decisions (post QA checks)
130 debts have been reviewed in total
The average time for the investigation component: 1:00 (h:mm - staff declared timings)
The average time for the recalculation component: 3:21 (h:mm - staff declared timings)
91 (70%) of the 130 determined debts reviewed so far are related to employment income
Of the 91 determined debts related to employment income,
71 (78%) were income apportioned
39 (55%) have sufficient evidence available on the record to conduct a recalculation
28 recalculations have been completed:
20 (72%) resulted in a downward variation:
Average $743.01 (or 24% of the debt value)
Median $456.06
Average duration of debt period is 463 days. Note: debts occurred within this period, but not necessarily across the whole period.
Highest reduction was $3014.72
Lowest reduction was $10.33
6 (21%) resulted in an upward variation:
Average $135.70 (or 6% of the debt value)
Median $151.68
Average duration of debt period is 226 days. Note: debts occurred within this period, but not necessarily across the whole period
Highest increase was $212.39
Lowest increase was $22.16
2 (7%) resulted in a NIL change.
The longest calculation took 10:00 (h:mm).
The high-level basis for the calculations is as follows:
2 (7%) - Daily rate – daily earnings method which calculates the debt using the exact days and daily amounts paid in the relevant Centrelink Entitlement period
21 (75%) - Received method – date paid method which calculates the debt using the total income paid in the relevant Centrelink Entitlement period
5 (18%) - Hybrid – a mixture of daily earnings and date paid methods; could also include the use of bank statements to confirm date paid
Note: a recalculation is only conducted where there is evidence available for the full debt period. Where any information is missing, it is deemed insufficient evidence is available.
Arrears Outcomes (post QA checks)
998 arrears have been reviewed in total
The average time for the investigation component: 0:35 (h:mm - staff declared timings)
The average time for the recalculation component: 0:30 (h:mm - staff declared timings)
47 (5%) of the 998 determined debts reviewed so far are related to employment income
Of the 47 determined debts related to employment income, 28% were impacted by income apportionment:
13 (28%) were income apportioned
6 (46%) have sufficient evidence available on the record to conduct a recalculation
1 recalculations have been completed:
0 (0%) resulted in a downward variation:

LEX 78384 - Documents 
Page 2 of 2
Average N/A (or N/A of the debt value)
Median N/A
Average duration of debt period is N/A days. Note: debts occurred within this period, but not necessarily across the whole period
Highest reduction was $0.00
Lowest reduction was $0.00
1 (100%) resulted in an upward variation:
Average $20.37 (or 25% of the debt value)
Median $20.37
Average duration of debt period is 41 days. Note: debts occurred within this period, but not necessarily across the whole period
Highest increase was $20.37
Lowest increase was $20.37
The longest calculation took 0:30 (h:mm).
The high-level basis for the calculations is as follows:
0 (0%) - Daily rate – daily earnings method which calculates the debt using the exact days and daily amounts paid in the relevant Centrelink Entitlement period
1 (100%) - Received method – date paid method which calculates the debt using the total income paid in the relevant Centrelink Entitlement period
0 (0%) - Hybrid – a mixture of daily earnings and date paid methods; could also include the use of bank statements to confirm date paid
Note: a recalculation is only conducted where there is evidence available for the full debt period. Where any information is missing, it is deemed insufficient evidence is available.
Regards,
Rachael.
Rachael Clarke
A/g General Manager, Integrity Response
PAYMENTS AND INTEGRITY GROUP
s 47F(1)  | Mobiles 47F(1)
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