This is an HTML version of an attachment to the Freedom of Information request 'NDIS Access Statistics (March to June, 2023 and 2024)'.

OFFICIAL
FOI 24/25-0322
DOCUMENT 1
The content of this document is OFFICIAL.
Number of outstanding access requests and access decisions
(1 Jan 2023 - 31 Mar 2023) FY 
(1 Apr 2023 – 30 Jun 2023) FY  (1 Jan 2024 – 31 Mar 2024) FY 
(1 Apr 2024 – 30 Jun 2024) FY 
2022-23 Q3 
2022-23 Q4 
2023-24 Q34
2023-24 Q44
The number of persons with access requests 
carried over (outstanding) from the previous 
15,962
17,787
19,652
27,055
Q1 quarter.
The total number of access requests received 
during the quarter.¹
33,344
35,219
25,482
30,285
Q2
The number of persons with access met in the 
quarter ²
21,782
23,756
13,528
12,167
Q6
The number of persons with access not met in the 
quarter²
6,598
7,507
2,746
2,207
Q7
The number of persons with access requests 
carried over (outstanding) at the end of the 
17,787
18,703
27,055
40,765
Q5 quarter.
Participant Service Guarantee (PSG) 2*
FY 2023-24 Q3
FY 2023-24 Q4
Access decisions or request  Number of access decisions or  Access decisions or request 
Timeframe 4
Number of access decisions or 
request for further information
for further information (%)
request for further information
for further information (%)
Q3
a
Within 21 days
6,798
48%
4,903
28%
b
22 to 60 days
5,154
36%
5,491
31%
c
61 to 111 days
2,002
14%
6,776
38%
d
112 or more days
302
2%
592
3%
Total
14,256
100%
17,762
100%
* PSG 2 - Make an access decision or request further information, had a performance against the 21 day service guarantee of 96% and 100% respectively in the March 2023 and June 2023 
quarters.

Participant Service Guarantee (PSG) 4**
FY 2023-24 Q3
FY 2023-24 Q4
Decisions made or request for  Decisions made or request for  Decisions made or request for  Decisions made or request for 
Timeframe 4
further information after further  further information after further  further information after further  further information after further 
information provided
information provided (%)
information provided
information provided (%)
Q4
a
Within 21 days
815
63%
721
48%
b
22 to 60 days
318
24%
491
33%
c
61 to 111 days
139
11%
189
13%
d
112 or more days
32
2%
104
7%
Total
1,304
100%
1,505
100%
** PSG 4 - Make an access decision or request further information after further information recieved, had a performance against the 14 day service guarantee of 96% and 97% respectively in 
the March 2023 and June 2023 quarters.

¹ Persons may make more than one access request.
² Access requests can be closed without a decision.
³ The implementation of the new computer system has resulted in significant changes to the way access requests are captured, with earlier visibility of prospective access into the NDIS.
4  Timeframe data is sourced from PSG two and four. The metric only contains data from the new PACE system.

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OFFICIAL