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This is an HTML version of an attachment to the Freedom of Information request 'Knowledge Articles on disability evidence and eligibility.'.



Our reference: FOI 24/25-0368 
 
GPO Box 700 
Canberra   ACT   2601 
1800 800 110 
9 December 2024 
ndis.gov.au 
 
 
Emily Lacey 
Right to Know 
 
By email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx 
 
 
Dear Emily Lacey 
 
Freedom of Information request — Notification of Decision 
 
Thank you for your correspondence of 21 September 2024, in which you requested access 
to documents held by the National Disability Insurance Agency (NDIA), under the Freedom 
of Information Act 1982 (FOI Act). 
 
The purpose of this letter is to provide you with a decision on your request. 
 
Scope of your request 
 
You have requested access to the following documents: 
  “…1. Knowledge Article “Log an activity or internal note” (Link: 
https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fndia.my.salesforc
e.com%2Farticles%2FKnowledge%2F285329519&data=05%7C02%7Cfoi%40ndis.gov.a
u%7C16abebb627bb4f87da5b08dcda30d17e%7Ccd778b65752d454a87cfb9990fe5899
3%7C0%7C0%7C638625150603370264%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiM
C4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C
%7C%7C&sdata=f5cEkfvycCoMwnjcQhLNRMWfPeZ2uK1nQ%2F94aSwkqnk%3D&rese
rved=0, obtained from FOI 23.24-1405) 
 
2. Knowledge Article “Understand eligibility reassessment referral requirements” (Link: 
https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fndia.my.salesforc
e.com%2Farticles%2FKnowledge%2F229734077&data=05%7C02%7Cfoi%40ndis.gov.a
u%7C16abebb627bb4f87da5b08dcda30d17e%7Ccd778b65752d454a87cfb9990fe5899
3%7C0%7C0%7C638625150603386082%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiM
C4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C
%7C%7C&sdata=ldsAuMYg1zx1YLsMJ2UErgLELVucEjapckAAxdp3pRs%3D&reserved
=0, obtained from FOI 23.24-1405) 
 
3. Knowledge Article “What evidence of disability is required?” (Link: 
https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fndia.my.salesforc
e.com%2Farticles%2FKnowledge%2F109278793&data=05%7C02%7Cfoi%40ndis.gov.a
u%7C16abebb627bb4f87da5b08dcda30d17e%7Ccd778b65752d454a87cfb9990fe5899
3%7C0%7C0%7C638625150603396647%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiM
C4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C
%7C%7C&sdata=qsdpVf0sukB2zU4gC0c3VFvCCXogh8gSnHKSGKO9NBQ%3D&reser
ved=0, obtained from FOI 23.24-1405) 
 
 
1 
4. Knowledge Article “ Understand disability requirements” (Link: 
https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fndia.my.salesforc
e.com%2Farticles%2FKnowledge%2F285182367&data=05%7C02%7Cfoi%40ndis.gov.a
u%7C16abebb627bb4f87da5b08dcda30d17e%7Ccd778b65752d454a87cfb9990fe5899
3%7C0%7C0%7C638625150603406601%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiM
C4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C
%7C%7C&sdata=zBD5u8ojT2b%2FxPBR%2BcSLF7frFjErfGDOf%2FUtGx0u4ZE%3D&
reserved=0, obtained from FOI 23.24-1405) 
 
5. Knowledge Article “Check treating professional details” (Link: 
https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fndia.my.salesforc
e.com%2Farticles%2FKnowledge%2F192242422&data=05%7C02%7Cfoi%40ndis.gov.a
u%7C16abebb627bb4f87da5b08dcda30d17e%7Ccd778b65752d454a87cfb9990fe5899
3%7C0%7C0%7C638625150603416337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiM
C4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C
%7C%7C&sdata=nmek5HUg25eSav16G%2BRngPxj1C4qJ9LbhZ1xnaP7AYM%3D&res
erved=0, obtained from FOI 23.24-1405) 
 
6. Al  “Knowledge Article - Check evidence for a decision” documents related to 
assessing eligibility. 
 
Note: Please provide the most recent version of each document, regardless of whether it 
is a draft or approved version…” 
 
Extension of time 
 
On 04 October 2024, you declined a 30-day extension of time under section 15AA of the FOI 
Act. 
 
Unfortunately, we have been experiencing processing delays and were not able to provide 
you with our decision by the due date. I apologise for the delay in releasing this decision to 
you. Consequently, we are deemed to have refused your application under section 15AC of 
the FOI Act. 
In the interests of not causing any further delays, I have decided not to apply for an 
extension to the processing period from the Office of the Australian Information 
Commissioner (OAIC) under section 15AC of the FOI Act. However, your right to apply for 
an external review with the Office of the Australian Information Commissioner remains 
protected. Please see Attachment B for more information about your rights of review. 
Decision on access to documents 
 
I am authorised to make decisions under section 23(1) of the FOI Act. My decision on your 
request and the reasons for my decision are set out below.  
 
I have identified 26 documents, which fall within the scope of your request.  
 
The documents were identified by conducting searches of NDIA’s systems, using all 
reasonable search terms that could return documents relevant to your request, and 
consulting with relevant NDIA staff who could be expected to be able to identify documents 
within the scope of the request. 
 
I have decided to grant access to 26 documents in full. 
 
In reaching my decision, I took the following into account: 
2 

•  your correspondence outlining the scope of your request 
•  the nature and content of the documents falling within the scope of your request 
•  the FOI Act 
•  the FOI Guidelines published under section 93A of the FOI Act  
•  consultation with relevant NDIA staff 
 
Release of documents 
 
The documents for release, as referred to in the Schedule of Documents at Attachment A, 
are enclosed. 
 
Rights of review 
 
Your rights to seek a review of my decision, or lodge a complaint, are set out at 
Attachment B. 
 
Should you have any enquiries concerning this matter, please do not hesitate to contact me 
by email at xxx@xxxx.xxx.xx. 
 
Yours sincerely 
 
 
 
 
Kate (KIM627) 
Senior Freedom of Information Officer 
Complaints Management & FOI Branch 
Government Division 
3 





 
 
Attachment B 
Your review rights  
 
As this matter was a deemed refusal, internal review of this decision is not an option. 
However, if you have concern with any aspect of this decision, please contact the NDIA FOI 
team by email xxx@xxxx.xxx.xx or by post: 
 
Freedom of Information Section 
Complaints Management & FOI Branch 
General Counsel Division 
National Disability Insurance Agency 
GPO Box 700 
CANBERRA ACT 2601  
 
Review by the Office of the Australian Information Commissioner 
The FOI Act gives you the right to apply to the Office of the Australian Information 
Commissioner (OAIC) to seek a review of this decision. 
 
If you wish to have the decision reviewed by the OAIC, you may apply for the review, in 
writing, or by using the online merits review form available on the OAIC’s website at 
www.oaic.gov.au, within 60 days of receipt of this letter.  
 
Applications for review can be lodged with the OAIC in the following ways: 
  Online:  www.oaic.gov.au  
Post:  
GPO Box 5218, Sydney NSW 2001 
Email: 
xxxxxxxxx@xxxx.xxx.xx 
Phone: 
1300 363 992 (local cal  charge) 
 
Complaints to the Office of the Australian Information Commissioner or the 
Commonwealth Ombudsman 
You may complain to either the Commonwealth Ombudsman or the OAIC about actions 
taken by the NDIA in relation to your request. The Ombudsman wil  consult with the OAIC 
before investigating a complaint about the handling of an FOI request. 
 
Your complaint to the OAIC can be directed to the contact details identified above. Your 
complaint to the Ombudsman can be directed to: 
  Phone:  1300 362 072 (local cal charge) 
Email:  
xxxxxxxxx@xxxxxxxxx.xxx.xx  
 
Your complaint should be in writing and should set out the grounds on which it is considered 
that the actions taken in relation to the request should be investigated.