OFFICIAL
FOI 24/25-1236
The content of this document is OFFICIAL.
Number of outstanding access requests and access decisions
(1 Oct 2023 – 31 Dec 2023) (1 Oct 2024 – 31 Dec
FY 2023-24 Q2
2024) FY 2024-25 Q2
The number of persons with an access
request in progress as at the
18,962
40,913
beginning of the quarter1
The number of persons with an access
request in progress at at the end of the
19,652
39,694
quarter2
The number of persons with access
met in the quarter3
14,846
19,449
The number of persons with access
not met in the quarter3
4,986
5,072
The total number of access requests
received during the quarter4
23,352
25,129
1 Reworded from original request for clarity: "The number of persons with access requests carried over (outstanding) from the previous quarter"
2 Reworded from original request for clarity: "The total number of access requests still awaiting an eligibility decision (outstanding) at the end of the quarter"
3 Access met and access not met are based on a participant's latest status as at the end of the quarter. This is consistent with Table E.1 in QRDM 2024-25 Q2 Supplement E
4 This metric is measured at the access request level, noting that a person may make multiple requests. All other metrics in this table are at the person level. Therefore, they cannot be directly compared
Participant Service Guarantee (PSG)
2*
FY 2024-25 Q2
Number of access
Access decisions or
Timeframe*
decisions or request for
request for further
further information
information (%)
Within 21 days
3,840
15%
22 to 60 days
3,484
13%
61 to 111 days
14,855
56%
112 or more days
4,142
16%
Total
26,321
100%
Participant Service Guarantee (PSG)
4**
FY 2024-25 Q2
Decisions made or
Decisions made or
request for further
request for further
Timeframe*
information after further
information after further
information provided
information provided
(%)
Within 14 days
411
26%
15 to 40 days
176
11%
41 to 104 days
708
44%
105 or more days
299
19%
Total
1,594
100%
*Timeframe data is sourced from PSG two and four. The metric only contains data from the new PACE system.
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