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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Appendix B WHS Hazard and Risk Assessment T emplate 
•  This form is used when a documented risk assessment is required in accordance with Appendix A of WHSMS Handbook Chapter 3.1. 
•  Original risk assessments must be located in a convenient location in the local area accessible by all people affected by the risk assessment. 
•  Risk assessment for static hazards/tasks/activities must be forwarded to local WHS Of icer/Manager for inclusion in the School/Service 
Division Static Risk Assessment Template. 
 
 
Static Risk 
Assessment Date 
Reviewed by 
Version 
Assessment No. 
Date 
To be assigned by WHS  20/04/2020 
20/04/2021 

Of icer/Manager or 
equivalent 
 
Name of the 
Psychosocial risks – NCI operations 
Top Residual Risk (L, M, H, E) 
Task/Activity/Area/Hazards 
This RA is based on the outcomes of an NCI all staff 
assessed 
survey undertaken in early April 2022. 21 from 

approximately 63 staff responded. Percentages listed 
against hazards below are the percentage of respondents 
identifying some risk of that hazard occurring at NCI.   
Description of the 
NCI operations – delivering a 24/7 computing service to the Australian research community.   
activity/task & location 
School/Service Division 

NCI 
Location and Supervisor 
Location  143 
Supervisor 
Sean Smith 
Ph  59800 
Risk Assessment Team 
Name 
Donna Chan 
Email 
xxxxx.xxxx@xxx.xxx.xx 
Ph  53522 
 
Have you completed ANU WHS 
Name 
Brian Davis 
Email 
xxxxx.xxxxx@xxx.xxx.xx 
Ph  54541 
Risk Management Training?    
Name 
 
Email 
 
Ph   
Y    N 
 
Name 
 
Email 
 
Ph   
IF NO, DO NOT PROCEED 
Who are affected by this 

 Al  people in the location 
                                      A group/s of people (list below) 
RA? 
 A single person (list below) 
All NCI Staf  
 
Who are consulted on this 
List the names of people who are consulted – Mandatory unless there is only 1 person affected 
RA? (All persons affected or 
All NCI Staf  
their representatives needs to be 
(Hazard survey undertaken and RA consultation and review process) 
consulted) 
WHS Legal and Other 

Work Health and Safety Act 2011 (Cth) 
Requirements 
Work Health and Safety Regulations 2011 (Cth) 
• WHSMS Handbook Chapter 3.1 Hazard Management 
• WHSMS Handbook Chapter 3.15 Psychosocial Risk Management 
 
Recommended reference:  Managing psychosocial hazards at work - Code of Practice.  
(Safe Work Australia, July 2022) 

https:/ www.safeworkaustralia.gov.au/sites/default/files/2022-08/model_code_of_practice_-
_managing_psychosocial_hazards_at_work_25082022_0.docx 
(SafeWork NSW) 
https://www.safework.nsw.gov.au/resource-library/mental-health/mental-health-strategy-
research/stress-tip-sheets/managing-relationships-and-work-related-stress-tip-sheet-9 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Type of RA 
 Static RA (long term and   > 6 months)  - Send a copy (electronic) to WHS Of icer/Manager and keep 
original locally near the activity/location, accessible to all people affected. 
 Dynamic RA (short term and < 6 months or once off) – Keep the original locally (electronical y or 
physically) near the activity/location, accessible to all people affected. 
 
Risk Assessment Instruction 

1.  Select hazards from Table 1 below and transfer them into the ‘Hazards’ column of the RA Form. 
2.  Enter where and when this hazard exists. This may include specification of during which step, this hazard exists. 
3.  Estimate inherent risk of the hazard (without any controls in place) by using Likelihood against Consequences (defined in Table 2) and the 
ANU WHS Risk Matrix (Table 3). List them in ‘Inherent Risk’ column of the RA Form. 
4.  Develop control measures in accordance with the Hierarchy of Control Principle (Table 4) and list them in ‘Control’ column of the RA Form. 
5.  Estimate the residual risk of the hazard after implementing all controls. Remember that administrative control can only reduce the likelihood of 
an event occurring, not the consequences. 
6.  Identify any controls that are not in place as corrective actions and implement them before undertaking the activity. 
7.  Obtain approval from relevant people as identified. 
8.  Identify if this is a static risk assessment (> 6 months) or dynamic risk assessment (< 6 months). 
9.  Send a copy of the static risk assessments to WHS Of icers/Managers/Equivalent – Keep on file for 7 years. 
10. Keep originals of risk assessments in close vicinity of the activities. Dynamic risk assessments can be destroyed 1 year after the activity 
ceases.   
11. Review the static risk assessments and associated safe work procedures in accordance with 3.1.2.6 Step 4: Review Control Measures 
requirements 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Table 1. Hazard Selection Table for Hazard Profil  es 
 

Electrical 
Chemical 
Plant and Equipment 
Ergonomics and Manual Tasks 
Public Safety 
  Electrical Shock (both minor and major) 
  Chemical spill – Controlled or uncontrolled 
  Potential exposure to fluids under high 
Transfer of item(s) up or down stairs, using 
  Use of VR, AI or emerging technology on 
  Electrical Burns (both minor and major) 
pressure 
  both hands or requiring the use of lifting 
experiment participants 
  Exposure to Hazardous Materials (e.g. 
equipment from one level to another 
  Overheating and fire 
Asbestos, Lead or Mercury). 
  Other (not listed above) 
Provide experiment participants with 
 
  Repetitive, monotonous work, at a high pace 
  confronting materials that would cause 
  Electrocution 
  Other (not listed above, e.g. hazard 
interactions) 
Noise 
traumatic events 
 
  Other (not listed above) 
 
  Exposure to 85dB(A) LAeq, 8h 
Duress and Security Stress 
Supply/inject/apply substances (e.g. alcohol, 
  chemical, S4-S9 drugs) to experiment 
 
Biological 
Personal life threat e.g. violence behaviour, 
Chemical 
participants 
  Live animal handling (e.g. bites, al ergies) 
  Exposure to peak noise level of 130 dB(C) 
any time during the work activity 
  attacking with knives, guns, clubs, or any 
type of weapon 
  Other (not listed above) 
  Airborne contaminants that poses a health 
Potential of uncontrolled outbreak of an 
Exposure to ototoxic chemicals: 
hazard 
 
 
infectious disease 
 At any noise level 
Personal threat e.g. aggressive behaviour, 
Physical/Environmental 
Flammable  
  physical abuse, assault (includes home visits, 
  Pathogen or body fluid contamination  
 
 > 50% of the OEL of the chemical at any noise 
public interview)   
 
 Liquid     Solid     Gas 
level 
  Animals (e.g. hazardous wild animals, bees, 
Exposure to viruses including blood borne 
snakes) 
 Airborne contaminants    
 
 At over 100 dB noise level but any level of 
  Verbal abuse, threat 
viruses 
exposure to ototoxic chemicals 
  Explosive substances 
  Sexual assault/Raping 
  Confined space entry (e.g. pit, tank, silo, 
  Infective microorganism exposure 
  Exposure to vibration & ototoxic chemicals 
entry through a hatch) 
  Self-reactive or self-heating chemicals 
  Bomb threat or unidentified package 
  Exposure to communicable or infectious 
  Nuisance level of noise causing discomfort 
  Fall from a height (e.g. ladder, elevated 
platform, cliff, scaffolding) 
  Organic peroxide or peroxide-forming 
disease as a research object 
  Throwing objects, pushing, shoving, tripping, 
chemicals 
grabbing, kicking, hit ing  
  GMO exposure and security 
  Other ((not listed above) 
  Fire (potential for uncontrolled fire due to 
  Oxidising substances 
ignition sources) 
 
  Sharps and contaminated sharps 
  Contact with body fluid (e.g. biting, spit ing, 
scratching) 
  Hydrofluoric acid (HF) 
Radiation 
  Flying or moving items/plant/vehicles, falling 
  Biological material spillage 
object(s) 
Corrosive 
  Sealed or Unsealed sources (alpha, beta or 
  Kidnaping in a public location while 
gamma) 
conducting interviews 
 
  Other (not listed above) 
 Substances     Gas     Airborne 
  Hazardous terrain or environment including 
wet/slippery surfaces 
contaminants    
 
  Unauthorised persons gained access to a 
Plant and Equipment 
  Exposure to EM Radiations (e.g. X-ray, UV, 
infrared) 
building 
  Lighting/visibility is compromised and 
  Asphyxiate gas (e.g. CO2 including dry ice, 
  Other (not listed above) 
hazardous 
liquid N
  Entanglement and trapping parts 
2) 
  Exposure to artificial radiation (e.g. laser) 
 
  Toxic and health hazard substances 
  Crushing, rotating and cutting parts 
  Security of sealed and unsealed sources 
Public Safety 
  Exceedingly strong lighting both natural and 
artificial 
  Toxic gas (e.g. Hydrogen cyanide, cyanogen) 
  Serious burn/cold 
  Other (not listed above) 
  Uncontrolled spread of hazardous materials 
  Glare and reflections 
to public 
  Respiratory irritants (e.g. engineered 
  Ejection of piece/s; shattering or 
 
nanomaterials, dust, asbestos) 
fragmentation; Explosion; Implosion 
  Temperature or weather extremes (e.g. 
Ergonomics and Manual Tasks 
  Uncontrolled spread of GMO, communicable 
hypothermia, major burns) 
or infectious disease to public 
  Chemical spraying (e.g. agricultural, 
  Stabbing, puncturing, shearing, friction, 
Dif icult to access work site, 
pesticides) 
abrasion   
  Repetitive or sustained forces 
  Natural disaster e.g. earthquake, flood, 
  or a rescue effort would be dif icult in the 
  Lifts or suspends a load (e.g. falling objects) 
  Sustained awkward static postures 
bushfire   
event of an emergency 
  Chemicals requiring health monitoring (e.g. 
Schedule 14 Chemicals). 
  Rollover or striking against the plant 
  Repetitive movements 
  Explosion of liquid nitrogen tanks or other 
  Poor air quality or ventilation at work 
  Prohibited and restricted carcinogens 
tanks that would injure public 
  Pressurised vessels (e.g. autoclave, boilers, 
  Long duration 
  Insufficient/poor amenities (e.g. toilets, lunch 
  Mutagens or reproductive system hazards 
steam generator) 
  Loss of radioactive sources that are 
area, breakout area, air-conditioner) 
  High Forces 
potentially hazards to students and public 
Hazards during storage (e.g. mixed hazards 
  Mobile lifting equipment and Elevated Work 
  Fall on same level (e.g. slip, trip, wet or 
  storage, dangerous when wet, temperature 
Platform (e.g. heavy load fall from height) 
  Hazardous wastes going into drinking 
unstable surface) 
sensitive, heat & friction sensitive etc) 
  Long duration of the same posture (e.g. 
water/public river/public sewage  
  Hazardous levels of heat or vibration 
standing, sit ing) 
  Other (not listed above) 
  Mix two chemicals to form a new chemical 
(generated by plant to whole or part body) 
  Use of industrial robots or University 
 
  Animal handling or handling 
designed robots 
unbalanced/unpredictable load 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Traffic Safety 
E vent Specific 
High Risk Travel 
Psychosocial 
Psychosocial 
  Lack of separation of vehicles, delivery 
Organisational – Violent events such as 
drivers and pedestrians 
  Amusement structures/rides/inflatable 
  Risk of violence or discrimination based on 
  Organisational – Indirect exposure to 
structures 
gender or LGBTI identity 
traumatic events at work 
  robbery, assault, being threatened by 
Lack of physical barriers to prevent 
managers, colleagues or managers 
  Animals and wildlife 
Organisational –Shift work, casual 
  interaction between vehicles, delivery drivers 
  Unpredictable and potentially volatile security 
situation 
  employment, afterhours work, fatigue 
Individual – innate susceptibility to stress; 
and pedestrians 
  BBQ using gas bottles 
management 
disabled worker; pre-existing mental and/or 
  Other (not listed above) 
Vehicles queue in a way that could create 
physical conditions; age and experience of 
 
 
risks to pedestrians, for example crossing 
  Children under the age of 18 are part of the 
event or attending 
  Organisational – Frequently working in 
worker, external stressors eg carer 
 
unpleasant conditions 
walkways or 
Working Away from Campus 
responsibilities, financial situation, 
obstructing people’s view of vehicles 
  Hit by a vehicle (e.g. moving cars in proximity 
relationship status. 
to pedestrians) 
  Lack of appropriate communication tools/aid 
  Organisational – Low job demands, too lit le 
to do, monotonous tasks 
  Routes are not wide enough to separate 
  Lack of tracking to know where the person is 
  Teaching – SELT Aggression or abuse 
vehicles and pedestrians 
  Held in a remote area, dif icult to access site) 
  Organisational – Low job control 
towards teaching staff from students 
  Remote or isolated work locations 
  Vehicles and pedestrians frequently interact 
  Crowding 
Organisational – Poor support, including 
  Other (not listed above) 
  Use of poorly maintained vehicles or use of 
  emotional support, from employer, colleagues 
 
  Activities done close to public areas (e.g. 
  Communication problems/co-ordination of 
Other Hazard Profiles not listed above 
students coming out from a School building) 
information/alerts 
personal vehicles 
and managers 
  Wildlife or animals 
Organisational – Workplace bullying, 
  Please identify in the Hazard Profile here and 
  Unsuitable road conditions, uneven terrains, 
  Fatigue e.g. duration of the event, extreme 
unregulated road routes 
heat 
  aggression, harassment and sexual 
hazards in the form below 
  Traffic accidents while going to or from 
harassment, discrimination etc 
 
Certain times of higher traffic volumes or 
  Liquor license 
Campus 
  interactions between vehicles, delivery 
Organisational – Poor relationship between 
  No hazards are identified. No Risk 
Assessment is required.
drivers and pedestrians 
Medical emergency, dif icult to administer or 
  Duress situations including being threatened 
  supervisors/line managers and staff or HDR 
 
  obtain first aid gain assistance e.g. access to 
by the public 
students or other NCI staff 
 
  Poor lighting, visibility, shade or glare 
medical facilities 
  Poorly set-up/resourced offsite workspace 
Organisational – Poor relationship between 
Potential contact with stationary objects e.g. 
  Scaffolding more than 4m in height 
  supervisors/line managers and staff or HDR 
  overhead structures, stationary plant or 
  Social isolation and lack of day to day 
support 
students or other NCI staff 
stored or discarded items. 
  Food services and preparation 
  Blind spots at the workplace caused by 
  Loss of usual health/self-care routines such 
  Organisational – workplace conflicts 
stationary equipment and vehicles and other 
  High risk work licence required in accordance 
with WHS Regs 
as exercise and sleep 
Organisational – Perceived or actual lack of 
areas of poor visibility or low lighting levels 
 
  Other (not listed above) 
fairness, equity and diversity; discrimination 
  Other hazards e.g. noise, emissions or falling 
High Risk Travel 
 
 
against community groups or members (e.g. 
objects surrounding the building 
Psychosocial 
LGBTQI) 
  Pedestrian routes are not designed so 
  Risk of kidnapping in this city/region 
pedestrians wil  not take short cuts 
  Current civil unrest/political tension 
  Environmental – Workplace not compliant 
Organisational – Low role clarity; uncertainty 
  Intersections and bottleneck areas around 
with WHS requirements 
  about changes or frequent changes to tasks 
driveways and entrances 
  Violent crime 
and work standards; conflicting job roles 
  ‘Blind’ or convex corners 
  Threat of attack from bordering nations 
  Environmental – Poor air quality, high levels 
of noise, extreme temperatures 
Organisational – Poor organisational 
  Lack of disabled access to and within a 
  change management; poor consultation in 
workplace 
  Region affected by natural disaster 
  Environmental – Lack of WHS consideration 
change management 
for unsafe plant 
  NCI staff are not aware of insurance policy or 
  Threat of regional disputes spreading 
emergency procedure on road 
Organisational – Low recognition and 
  Environmental – Other: please list 
  Heightened risk terrorist attacks can occur 
  reward; low recognition in high WHS 
  Lack of maintenance of bikes and cars 
performance 
provided to NCI staff 
  Health risks from insect borne disease 
  Organisational – High job demand, long 
working hours 
  Use of personal vehicle or bikes for work 
Organisational – Poor organisational justice; 
activities 
  Health risks from water borne disease 
  inconsistent application of policy and 
  Organisational – High workloads, time 
  Other (not listed above) 
pressure, fast work pace 
procedures; bias on resource allocation 
  Health risks from other infectious disease in 
 
the destination countries 
Organisational – High emotional effort 
Event Specific 
  Organisational – No standardised WHS 
  responding to distressing situations and to 
management practices across the University 
 
  Threat of assault and sexual assault in 
Access to the event is restricted/controlled 
foreign countries 
aggressive colleagues or students 
  Organisational – Frequent remote and/or 
  Travel by some roads restricted due to risks 
isolated work 
  Amenities, including disabled amenities 
  Organisational – Direct exposure to 
inadequate/insufficient 
traumatic events at work 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page iv 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
Environmental – Workplace not compliant 
Possible 
Moderate 
High 
Elimination - N/A 
Unlikely 
Minor 
Medium 
with WHS requirements 
Substitution - N/A 
Survey result - 9.52% 
Isolation – N/A 
 
Engineering 
For information on safe physical work 
•  ANU F&S building standards to ensure 
environments see the Code of Practice: 
suitable task lighting and sound control 
Managing the work environment and facilities. 
For information on designing structures which 
•  Provide sit-stand desks where possible, or 
wil , or could reasonably be, used as a 
where an issue has been identified and the 
workplace see the Code of Practice: Safe 
staff member would benefit from daily sit-
design of structures 
stand cycles. 
Administration 
•  Appropriately trained staff in WHS roles, with 
support from ANU Work Environment Group. 
•  ANU WHS processes to be documented and 
procedures in place to monitor and control hazards. 
•  OSLOs can refer affected staff members to 
WEG via Figtree for additional expert 
assistance. 
PPE -  N/A 
 
Environmental – Poor air quality, high levels  Unlikely 
Minor 
Medium  Elimination - N/A 
Rare 
Minor 
Low 
of noise, extreme temperatures 
Substitution - N/A 
 
Isolation – N/A 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page v 
This process is uncontrol ed after printing. 
 


Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
Survey result: 14.29% 
Engineering 
 
•  ANU F&S building standards to ensure 
 
suitable task lighting and sound control 
Administration 
•  NCI Executive and Management teams to 
develop and encourage a culture that 
respects other members of the work area, 
and that controls excessive sound and other 
anti-social practices 
PPE -  N/A 
 
Organisational – Frequently working in 
Unlikely 
Moderate 
Medium  Elimination - N/A 
Rare 
Minor 
Low 
unpleasant conditions 
Substitution - N/A 
 
Isolation – N/A 
Survey result: 19.05% 
Engineering 
 
•  Restricted access 
Poor physical environments may include: 
Administration 
•  performing hazardous tasks 
•  Induction training on hazards in the data hall and 
•  working in hazardous conditions (e.g. near 
plant areas, and appropriate work practices. 
unsafe machinery or hazardous 
•  Restrictions requiring toilet and hydration breaks 
chemicals) 
out of the Data Hall. 
•  performing demanding work while wearing 
PPE 
uncomfortable PPE or other equipment 
•  Well maintained and accessible hearing protection  
 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page vi 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
(e.g. equipment that is poorly fit ed, heavy, 
or reduces visibility or mobility) 
•  workplace conditions that affect 
concentration or ability to complete tasks 
(e.g. high noise levels, uncomfortable 
temperatures or poor lighting) 
•  unpleasant workplace conditions such as 
poorly maintained amenities, unpleasant 
smells or loud music 
•  working with poorly maintained equipment 
(e.g. equipment that has become unsafe, 
noisy or started vibrating), and 
•  work-related accommodation, facilities and 
amenities that cause or contribute to 
worker fatigue (e.g. conditions are noisy, 
uncomfortable or stop workers getting 
enough sleep). 
 
Organisational – Low job control 
(14.29%)
Possible 
Moderate 
High 
Elimination 
Unlikely 
Moderate 
Medium 
Low job demands, Too little to do; 
•  Regular review of staffing levels and work loads 
monotonous tasks (19.05%); High physical 
Substitution 
demands, High mental or cognitive 
•  Contractors engaged to provide support in key areas 
demands (52.38%); High emotional 
with time critical complex demands (eg. Storage) 
demands (38.10%) 
Isolation – N/A 
 
Engineering 
Survey result - % see above 
 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page vii 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
High physical demands may include: 
•  Restricted swipe card access to only limited staff for 
•  long, irregular or unpredictable work-
higher risk areas 
hours (e.g. doing shift work or being on 
Administration 
call) 
•  Job/work design 
•  insufficient breaks (e.g. breaks are 
•  Rostering, 
infrequent, too short, strictly scheduled or 
•  Cross skil ing of staf  
regularly interrupted) 
•  WFH option to reduce transit time in responding to 
•  not being able to recover between 
out of hours issues 
periods of work (e.g. being expected to 
•  WFH option to reduce transit time in responding to 
work afterhours, be on call, or return to 
out of hours issues 
work with insufficient rest and sleep) 
•  Check in and out procedures, and clear emergency 
•  not having opportunities to use leave 
contact details maintained and readily accessible. 
entitlements 
•  Recognition of out of hours work requirements, 
•  high workloads (e.g. having too much to 
including data centre work and out-of-time-zone 
do) 
conferences. Adequate time-in-lieu allocation and 
•  physically demanding, challenging or 
reasonable downtime. 
tiring work (e.g. undertaking hazardous 
•  Other controls in place for the inherent risks of the 
manual tasks or strenuous physical 
location. 
tasks), and 
•  Match workers’ level of autonomy to their skil s and 
•  time pressures or fast paced work (e.g. 
experience. 
unreasonable deadlines or 
•  Implement consultation arrangements to regularly 
computer/machine paced work). 
discuss the work, how it is done and any changes 
High mental or cognitive demands may include: 
impacting workers. Eg Weekly team meetings and 
•  complex tasks frequently or severely 
one on ones with supervisors to monitor workload 
exceeding a worker’s capacity or 
competency (e.g. workers’ lack the 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page viii 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
training, resources, skil s, authority or 
•  Develop governance arrangements and approval 
experience to reasonably or successfully 
processes that balance risks and efficiency to 
do tasks) 
streamline lower risk tasks. 
•  sustained levels of concentration or 
•  Design processes and systems to deal with new 
vigilance particularly when accuracy is 
situations and provide autonomy for workers to apply 
required or workers are looking for 
their judgement when processes are not fit for 
infrequent events (e.g. long-distance 
purpose. 
driving or security monitoring) 
•  Physical work environment 
•  work where errors may have high 
•  Design processes and systems so workers control 
reputational, legal, career, safety or 
their workflow (e.g. use electronic systems to filter 
financial risks (e.g. air traffic control, 
client queues and give workers control over when 
medical care or decisions affecting a 
the next client issue is addressed).  
large number of people) 
•  If work is machine or computer paced, design 
•  absence of systems to prevent individual 
processes so workers can alter the pace of work, 
errors (e.g. relying on workers to 
change tasks, or pause the workflow to take breaks. 
memorise information or perform manual 
•  Provide workers with reasonable control over their 
calculations without checks), and 
physical environment (e.g. workers can adjust their 
• 
repeatedly or rapidly switching tasks so it 
workstation). 
is dif icult to concentrate and complete 
•  Improving job control 
tasks (e.g. being frequently interrupted or 
•  Plan any regular additional work hours or changes to 
having to do numerous things at once). 
work in advance with workers (e.g. if additional hours 
High emotional demands may include: 
are usually required during key project 
• 
responding to distressing or emotional 
implementation, or peak season, plan this in 
situations (e.g. dealing with confrontation) 
advance with workers). 
• 
managing other people’s emotions (e.g. 
de-escalating an aggressive situation, 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page ix 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
undertaking disciplinary processes or 
•  Involve workers in organisational decision-making 
assisting people who are distressed) 
processes and encourage suggestions for 
• 
providing support or empathy (e.g. 
continuously improving work practices. 
conveying bad news, providing advocacy 
•  Plan deadlines, performance targets, work 
or counselling), and 
allocations and work plans in consultation with 
• 
suppressing emotions or displaying false 
workers. 
emotions (e.g. nursing staff hiding 
•  Hold regular team meetings and discuss any work 
distress for patients or retail workers 
challenges with workers and discuss how problems 
pretending friendliness with dif icult 
could be solved. 
customers). 
•  Monitor staff in way that is not excessive or punitive. 
Low job demands may include: 
•  Safe work systems and procedures 
• 
having too lit le to do (e.g. running out of 
•  Demonstrated behaviour culture from Executive and 
work) or long idle periods where workers 
Management Teams, leading by example. 
cannot perform other tasks (e.g. where a 
•  Encouraged use of the EAP 
worker must monitor a process and 
•  Training for all staff on working with people 
cannot perform other tasks until it is 
•  Create an environment where workers feel 
complete) 
empowered to raise safety concerns about work 
• 
highly monotonous or repetitive tasks 
requirements. 
which require low levels of thought 
•  Encourage workers to suggest changes or adopt 
processing and lit le variety (e.g. packing 
efficiencies in their work. 
products or monitoring production lines) 
•  Provide leadership and supervision that supports 
• 
work that is too easy (e.g. significantly 
workers to take reasonable control over their work. 
below a worker’s skil s or abilities), and 
•  Develop a performance management system that 
• 
idle periods when high workloads are 
ensures workers have input into the way they do 
present (e.g. having urgent work but 
their work rather than focusing only on output. 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page x 
This process is uncontrol ed after printing. 
 


Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
being unable to proceed until equipment, 
•  Hire workers with the right mix of skil s and 
resources or support become available). 
experience for the position including the level of 
Low job control may include: 
autonomy the job wil  have. 
PPE -  N/A 
•  requiring permission or sign-off before 
progressing routine or low risk tasks (e.g. 
before ordering standard monthly 
supplies or sending routine internal 
emails) 
•  workers’ level of autonomy not matching 
their abilities (e.g. inexperienced and 
highly skil ed workers are given the same 
level of autonomy) 
•  prescriptive processes and not allowing 
workers to apply their skil s or judgment 
(e.g. work is tightly scripted and workers 
cannot adapt to the specific situation) 
•  lack of consultation about changes 
impacting their work (e.g. changing 
processes for interacting with clients) 
•  limited scope for workers to adapt the 
way they work to changing situations or 
adopt efficiencies in their work (e.g. not 
allowing workers to adapt processes 
which do not suit the situation) 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xi 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
•  workers have lit le influence on how they 
do their work, when they change tasks or 
take breaks (e.g. work is machine or 
computer paced) 
•  workers are unable to avoid dealing with 
aggression or abuse (e.g. police or 
healthcare services), and 
•  workers do not have control over their 
physical environment (e.g. working in 
uncomfortable temperatures). 
 
Organisational – Poor support, including 

Likely  
Moderate 
High 
Elimination - N/A 
Unlikely 
Moderate 
Medium 
emotional support, from employer, 
Substitution - N/A 
col eagues and managers. Not having the 
Isolation – N/A 
resources they need to do the job or 
Engineering 
support work performance.   
• 

 
Administration 
Survey result - 33.33% 
•  Job/work design 
 
•  Implement good information sharing systems so 
Poor support may include: 
workers have quick access to the information they 
•  insufficient, unclear or contradictory 
need to do their jobs (e.g. ensure databases are kept 
information (e.g. necessary information is 
up to date and are user friendly). 
not passed on or is communicated poorly) 
•  Design work so supervisors have manageable 
•  not having the things to do their job 
workloads, sufficient resources and their span of 
properly or on time (e.g. not having the 
control allows effective supervision (e.g. supervisors 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xii 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
necessary tools, systems, equipment or 
have time to answer questions or assist with 
resources) 
challenging tasks). 
•  frequently needing to compete for the 
•  Establish systems to ensure regular, fair, goal-
things needed to do the job (e.g. where 
focused and constructive feedback discussions 
multiple workers need to use equipment 
occur between workers and supervisors to discuss 
at the same time) 
work tasks, and any support or development needs 
•  poorly maintained or inadequate tools, 
(e.g. implement end of shift debriefs or require 
systems and equipment (e.g. tools are 
supervisors to do quarterly check ins). 
broken or IT systems do not work as 
•  Provide clear management structures and reporting 
intended)   
lines (e.g. provide organisational charts or ensure 
•  inadequate training for the task (e.g. new 
workers understand who to go to for help). 
workers are asked to do complex tasks or 
•  Physical work environment 
workers are expected to use new tools 
•  Provide workers with the things they need to do their 
without training) 
jobs properly and safely (e.g. the right tools, 
•  jobs where supervisors are unavailable to 
equipment, systems and resources) and ensure 
make decisions or provide support (e.g. 
workers have sufficient access to them (e.g. they are 
they work from a dif erent location or are 
conveniently located and workers do not need to 
frequently in meetings) 
compete for access). 
•  inadequate guidance from supervisors or 
•  Provide workers with access to supervisors (e.g. 
assistance from other workers (e.g. other 
locate workers close to their supervisor or if working 
workers are not available to help safely 
remotely provide tools like videoconferencing). 
complete tasks) 
•  Design the work environment to facilitate cooperation 
•  workers cannot ask for help when needed 
and ensure people can ask for help (e.g. workers 
(e.g. workers are not able to pause work, 
can easily have discussions with others and there 
leave their workstations or are working 
are suitable meeting spaces). 
remotely without means to contact 
•  Increasing support 
supervisors) 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xiii 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
•  workplace cultures that discourage 
•  Hold regular team meetings, and discuss any 
supervisors or co-workers supporting 
challenges, issues and support needs (e.g. ask 
each other (e.g. highly competitive, 
workers about any new challenges or training they 
insecure, critical, uncooperative or 
may need). 
uncollaborative workplaces) 
•  Build a workplace culture that values collaboration 
•  working environments that discourage 
and cooperation instead of competition (e.g. 
discussion (e.g. lack of suitable spaces to 
establish team rather than individual goals or praise 
discuss sensitive issues or where workers 
cooperation). 
are physically separated) 
•  Maintain tools, systems and equipment, and review 
•  limited emotional support or unempathetic 
whether they are suitable for the work (e.g. ensure 
leadership (e.g. supervisors do not notice 
equipment works and consider whether other 
when workers are struggling, do not take 
equipment might work better or more efficiently). 
issues seriously or provide a safe space 
•  Schedule meetings to ensure supervisors have 
to raise issues), and  
availability during workers’ usual hours to meet with 
•  infrequent or poor performance feedback 
them so workers can raise issues or ask questions. 
and discussions (e.g. feedback is unclear, 
•  Increase the level of support during peak periods or 
unhelpful or not provided). 
challenging tasks (e.g. roster more workers on 
during peak season or check in more often for 
challenging tasks). 
•  Backfil  roles or redistribute work when workers are 
out of the office or on leave. 
•  Design rosters so supervisors are available to help 
during dif icult or busy times. 
•  Set clear work goals and clearly explain tasks. 
•  Safe work systems and procedures 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xiv 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
•  Train workers on how to do their jobs and use 
relevant tools, equipment, systems, policies, or 
processes. 
•  Establish open communication (e.g. have an open-
door policy) and encourage workers to share 
concerns early (e.g. by taking their concerns 
seriously and ensure they have safe spaces to raise 
them).  
•  Encourage and reward workers supporting each 
other. 
•  Encourage the development of positive working 
relationships (e.g. invest in team planning and 
building activities and encourage team discussions). 
•  Build interpersonal capabilities across the team (e.g. 
emotional intelligence, conflict resolution, or 
communication and feedback skil s). 
•  Encourage supervisors to be empathetic in their 
leadership, including taking workers’ concerns 
seriously, sensitively managing problems and 
helping when workers are struggling. 
•  Ensure supervisors understand their role in 
supervising workers. 
•  Encourage supervisors to provide timely, task 
specific, constructive feedback. 
•  Hire supervisors with the skil s, experience and 
training to perform their role and support their team. 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xv 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
•  Provide development programs to improve 
supervisors’ skil s. 
•  Establish inductions, training and mentoring (e.g. 
buddy programs) for new workers. 
 
PPE -  N/A 
Organisational – Workplace bul ying, 
Likely 
Major 
Extrem
Elimination - N/A 
Unlikely 
Moderate 
Medium 
aggression, harassment and sexual 

Substitution - N/A 
harassment, discrimination etc 
Isolation – N/A 
 
Engineering 
Survey result - 42.86% 
•  Security  
 
•  Security personnel or night-time security patrol. 
Overt or extreme forms of these behaviours 
•  Video surveil ance. 
(such as physical violence) may be easier to 
•  Communication systems like phones, intercoms and 
identify and are not tolerated in most 
alarm systems are in place, regularly maintained and 
workplaces. However, more subtle forms like 
tested. 
crude language, sexist remarks and an overall 
•  Access 
workplace culture that is degrading or 
intimidating may not be taken as seriously and 
•  Controlling access to the premises (e.g. 
can be more dif icult to identify. 
electronically controlled doors with viewing panels 
 
that allow surveil ance of public areas before the 
Harmful behaviours may be an inappropriate 
doors are opened from the inside). 
response to other psychosocial hazards (e.g. 
•  Preventing public access to the area when people 
high job demands or inadequate support). To 
are working alone or at night (e.g. via a security card 
effectively control risks, you must control the 
or code, asking guests to leave the room while 
underlying causes as wel  as directly 
workers clean). 
addressing harmful behaviours. 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xvi 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
 
•  Providing facilities and amenities which give privacy 
Things that increase the likelihood of violent or 
and security (e.g. private and secure change rooms 
aggressive behaviour include: 
or facilities for workers to use which are separate 
• 
enforcement activities (e.g. the activities 
from customers). 
of police, prison officers or parking 
•  Separating workers from the public with fixed or 
inspectors) 
removable barriers (e.g. high counters, furniture, 
• 
working alone, in isolation or in a remote 
screens on counters or screens between a driver 
area with the inability to cal  for 
and passenger). 
assistance 
•  Visibility 
• 
interacting with customers, either face-to-
•  Ensuring internal and external lighting provides good 
face, on the phone or online, or 
visibility, including in car parks. 
• 
service methods or policies that cause or 
•  Arranging furniture and partitions within the 
escalate frustration, anger, 
workplace to ensure good visibility of service areas, 
misunderstanding or conflict (e.g. low 
improve natural surveil ance and avoid restrictive 
staffing levels, customer service policies, 
movement. 
setting unreasonable expectations of the 
•  Improving natural surveil ance in areas such as 
services an organisation or workers can 
offices, storerooms and other segregated areas (e.g. 
provide). 
using semi opaque glass or screens). 
Things that increase the likelihood of bullying 
•  Environment 
include: 
•  Implementing appropriate temperature and noise 
• 
presence of other psychosocial hazards: 
controls, such as in workstation or meeting room 
o  high job demands 
areas to reduce frustration. 
o  low job control 
•  Providing workers and others with a safe place to 
o  low support 
retreat. In other situations, it may be possible to 
move the person behaving inappropriately (e.g. an 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xvi  
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
o  organisational change, such as 
aggressive student could be removed from the 
restructuring or significant 
classroom while the behaviour continues). 
technological change  
•  Ensuring a safe working environment for workers 
o  lack of role clarity, or 
during travel (e.g. workers being in a vehicle 
o  poor organisational justice 
together), at conferences, off site, at client or 
• 
leadership or management styles: 
customer premises, and any other location where 
o  autocratic behaviour that is strict 
work is performed. 
and directive and does not allow 
 
workers to be involved in decision 
Administration 
making 
•  Communication  
o  behaviour where lit le or no 
•  Demonstrated behaviour culture from Executive and 
guidance is provided to workers or 
Management Teams, leading by example. 
responsibilities are inappropriately 
•  Communicate with workers when they are working in 
and informally delegated to 
the community or away from the workplace (e.g. a 
subordinates, and 
supervisor regularly checking in with the worker 
o  abusive and demeaning behaviour 
throughout their shift). 
that may include inappropriate or 
•  Clearly define jobs and seek regular feedback from 
derogatory language, or malicious 
workers about their role and responsibilities. 
criticism and feedback, and 
•  Clearly communicate to clients and customers that 
tolerance of this behaviour 
any form of violence, aggression harassment or 
• 
systems of work 
bullying is not tolerated (e.g. in service agreements, 
o  lack of resources or training 
contracts or on signs). 
o  inappropriate work scheduling, shift 
•  Manage expectations of clients and customers by 
work and poorly designed rostering 
clearly communicating the nature of the products or 
o  unreasonable performance 
services you are providing (e.g. online and using 
measures or timeframes 
signage). 
o  poor workplace relationships   
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xviii 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
o  poor communication  
•  Put up signs at the workplace (e.g. zero tolerance of 
o  isolation   
aggression and violence; limits on products or 
o  low levels of support, or 
services; security cameras are in use; or limited cash 
o  work group hostility. 
held on the premises). 
Things that increase the likelihood of 
•  Procedures 
harassment include: 
•  Ban or refuse service to persons with a history of 
• 
acceptance of inappropriate behaviour 
poor behaviour. If service is necessary, such as for 
(e.g. racially or sexually crude 
medical care, put in place additional measures to 
conversations, innuendo or offensive 
protect workers and others. 
jokes are part of the accepted culture) 
•  Provide alternative methods of customer service to 
• 
power imbalances along gendered lines 
eliminate face-to-face interactions (e.g. online). 
(e.g. workplaces where one gender holds 
•  Establish procedures for dealing with harmful 
the majority of management and 
behaviour from customers or clients and how 
decision-making positions) 
workers and managers can respond. 
• 
workplaces organised according to a 
•  Avoid the need for workers to work alone where 
strict hierarchical structure (e.g. police 
possible (e.g. working in pairs, closing the business 
and enforcement organisations, medical 
with security personnel present, or providing a safe 
and legal professions) 
escort to a worker’s transport). 
• 
use of alcohol at work activities and 
•  Provide supervision of work and support for workers, 
attendance at conferences and social 
especially new, young and inexperienced workers. 
events as part of work duties, including 
•  Procedures for working in isolation. 
overnight travel 
•  Provide a sufficient number of workers (e.g. during 
• 
workers are isolated, in restrictive spaces 
peak periods of customer attendance and for the 
like cars or working from remote locations 
level of care needed for clients). 
with limited supervision or restricted 
•  Alternate tasks in the workplace - particularly tasks 
access to help and support 
requiring high levels of customer interaction - with 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xix 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
• 
working from home which may provide an 
other work tasks and ensure workers have regular 
opportunity for covert sexual harassment 
breaks if aggression or incivility is likely. 
to occur online or through phone 
•  Encourage workers to keep records and screenshots 
communication 
if harmful behaviour occurs online or through phone 
• 
interacting with customers, either face-to-
communication and report the behaviour to their 
face, on the phone or online, and 
supervisor. 
• 
poor understanding among workplace 
•  Assess risks of client aggression and violence and 
leaders of the nature, drivers and impacts 
whether additional control measures are required for 
of sexual harassment. 
dealings with some clients. 
While anyone can experience harassment 
•  Implement management plans where a client is 
there are certain groups who are more likely to 
known to have a history of aggression or violence. 
experience it. Some workers may be at greater 
Develop the plan in consultation with appropriately 
risk because of their age, gender, sexuality, 
qualified people and communicate it to all relevant 
migration status, disability and literacy. 
workers. 
 
•  Reduce waiting times (e.g. by training ‘relief’ workers 
to take calls or transferring calls to other areas). 
Things that increase the likelihood of conflict or 
•  Encourage workers to escalate problem tickets to 
poor workplace relationships include: 
senior workers. 
• 
culture of tolerating swearing, name 
•  Encourage workers to report incidents and 
calling, spreading rumours or rudeness 
behaviours of concern. 
within the workplace 
•  Provide a range of accessible and user-friendly ways 
• 
lack of policies or processes to handle 
to make a report informally, formally, anonymously 
reports of unacceptable behaviour, and 
and confidentially. 
• 
the presence of other psychosocial 
•  Information and training 
hazards (workers are more likely to be 
•  Improve role clarity by ensuring workers have well-
uncivil when they are stressed). 
defined roles and clear expectations. 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xx 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
 
•  Provide adequate resources and training to workers 
so they are able to perform their role confidently and 
competently. 
•  Provide information on the standards of behaviour 
expected in the workplace, including the use of 
social media or other technologies. 
•  Train workers in how to deal with dif icult customers, 
conflict resolution and de-escalation techniques, 
when and how to escalate issues to managers or 
supervisors, and procedures to report incidents. 
•  Train managers and supervisors on how to deal with 
dif icult customers and conflict resolution when 
issues are escalated. 
•  Plan for regular handover and information exchange 
with workers, other agencies, carers and service 
providers. 
•  Understand client condition/disability/triggers/care 
and behaviour management plans. 
•  Ensure workers understand how to make a report, 
their right to representation and the support, 
protection and advice available. 
•  Make it clear that victimisation of those who make 
reports wil  not be tolerated  
•  Train key workers (contact persons) to receive 
reports and give support and advice. 
•  Policies 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxi 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
•  Implement appropriate workplace policies as part of 
managing work health and safety risks. 
•  Set, model and enforce acceptable behaviour 
standards for all people in the workplace. 
•  Foster a positive and respectful work culture where 
violence, aggression, harassment and bullying are 
not tolerated. 
•  As power imbalances and inequality increase the risk 
of gendered and sexual harassment, consider 
implementing policies and strategies to address 
gender inequality, lack of diversity and power 
imbalances at the workplace. 
•  For work-related events, reinforce workplace policies 
and behaviours expected of workers, ensure 
responsible service of alcohol policies are followed 
and that workers know who to turn to if they 
experience or witness inappropriate behaviour at the 
event. 
•  Avoid sexualised uniforms and ensure clothing is 
practical for the work undertaken. 
•  Act in a consistent manner when dealing with reports 
of violence, aggression, harassment and bullying, 
including providing sufficient and appropriate 
feedback to workers who have raised concerns. 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxi  
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
•  Al ow workers to refuse or suspend service if people 
fail to comply with the expected standard of 
behaviour. 
•  Ensure processes and systems for reporting and 
responding to incidents are widely communicated 
and regularly reviewed. 
•  Provide supportive, consistent and confidential 
responses to reports. 
•  Review 
•  Regularly evaluate work practices, in consultation 
with workers and their representatives, to see if they 
contribute to poor behaviours. 
•  Review control measures after incidents or changes 
in behaviour. 
•  Review and monitor workloads, staffing levels and 
time pressures. 
•  Collect de-identified details of all reports, including 
those that are not pursued formally by the 
complainant, to help you identify systemic issues at 
the workplace 
 
PPE -  N/A 
 
Organisational – Poor relationship between  Likely 
Major 
High 
Elimination - N/A 
Unlikely 
Moderate 
Medium 
supervisors/line managers and staff or HDR 
Substitution - N/A 
students or other NCI staff (47.62%) 
Isolation – N/A 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxiii 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
 
Engineering 
Organisational – workplace conflicts 
• 

(47.62%) 
Administration 
 
•  Focus on improving internal communications 
Survey result - % see above 
•  Clear flow-through from Strategic Plan to annual 
 
operational BAU and project priorities 
Work colleagues can be important sources of 
•  Published project briefs for all new and major 
support, but they can also be sources of stress. 
enhancements available to all staf  in NCI 
Relationships with bosses, peers and 
•  Project architecture & impact consultation carried out 
subordinates can positively or negatively affect 
when enhancements are being considered for 
the way a worker feels. Wherever groups of 
service development 
people work together, it’s likely that some 
•  Regular all staff meetings and team meeting  
conflict will arise from time to time. 
•  Weekly exec meeting  
 

Conflict only becomes a stressor if it remains 
  Weekly one-on ones with supervisor/staff 
unresolved, if it becomes particularly intense or 
•  Director chaired Strategic Initiatives Steering 
if it becomes workplace bul ying. It is important 
Commit ee formed to provide a forum for issue 
that a person conducting a business or 
resolution, with agenda in advance, and issue 
undertaking (PCBU) takes proactive steps 
tracking. 
towards preventing or minimising conflict as 
•  Role clarity 
early as possible. 
•  Provide all workers with a corporate induction and 
 
ensure they are aware of their role in their immediate 
Task conflict arises over resources, procedures 
work team or unit, program area and the broader 
and policies or disagreements about facts. 
organisation 
Modest levels of task conflict can encourage 
•  Encourage workers to talk to their supervisor or 
creative thinking and problem solving. High 
manager early if they are unclear about the scope 
and/or responsibilities of their role 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxiv 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
levels of conflict may limit workers’ ability to 
•  Ensure workers have an up to date role or position 
focus on the task at hand. 
description, which includes the role purpose, 
 
reporting relationships and the key duties expected 
Relationship conflict amongst workers can be 
of them 
harmful to both individuals and the 
•  Assist workers to develop personal work plans that 
organisation. It should be minimised or 
clearly define task objectives and expected outputs 
prevented as early as possible. Relationship 
•  Ensure systems are in place to enable workers to 
conflict can present itself in various ways, 
raise concerns about any conflicts they have within 
including animosity, social conflict and abusive 
their role and responsibilities. For example, hold 
supervisory styles. 
regular team meetings to enable workers to discuss 
 
any potential task conflict 
Prolonged and unresolved relationship conflict 
•  Communication 
may result in more extreme forms of conflict 
•  Encourage workers to have input into procedures 
known as workplace bul ying. As workplace 
and tasks. Wherever possible, involve workers in the 
bullying may harm the health and safety of 
decision-making processes which wil  impact on their 
workers, all PCBUs have an obligation to 
job tasks 
manage exposure to risks of workplace bullying 
under the Work Health and Safety Act 2011. 
•  Hold regular team meetings to discuss the pressures 
 
and challenges within the work unit 
At the individual level, solutions are aimed at 
•  Encourage workers to come up with practical 
assisting individuals to cope or build resilience. 
solutions for any task-related issues 
 
•  Provide regular feedback on task 
https://www.safework.nsw.gov.au/resource-
performance. Praise workers whenever tasks have 
library/mental-health/mental-health-strategy-
been done well and be specific about what was done 
research/stress-tip-sheets/managing-
well. Give workers practical advice and guidance on 
relationships-and-work-related-stress-tip-sheet-
areas that need improving 

NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxv 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
•  Coach workers in communication skil s to increase 
their awareness of other people’s points of view and 
how to negotiate solutions to resolve task conflict 
•  Relationship conflict resolution 
•  train workers in the code of conduct at induction so 
that they are aware of appropriate work 
behaviours. Ensure these standards are 
implemented to demonstrate that there are 
consequences for poor behaviour 
•  provide conflict management training to all workers 
to teach them how to dif use dif icult or confronting 
situations 
•  provide training to managers that shows them how 
to identify a conflict situation and resolve it early. 
•  show commitment to workers by being wil ing to 
confront people issues and manage their resolution 
•  encourage workers to share their concerns about 
work-related conflict at an early stage by 
supporting open communication. This wil  enable 
workers to feel comfortable when discussing 
interpersonal conflict 
•  develop formal and informal confidential complaint 
handling processes to enable the reporting of 
inappropriate behaviour 
•  Team work 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxvi 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
•  Promote a team culture in which workers assist 
each other and provide support when required 
•  Promote that dif erences in workers’ ideas and 
opinions is a positive 
•  Create a culture where colleagues trust and 
encourage each other to perform at their best 
•  Encourage good, honest, open communication at 
all levels in work teams 
•  Look for design issues that may negatively affect 
team communication. For example, minimise 
isolated work groups and if this is unavoidable, 
provide additional support to these groups 
•  Give group rewards based on the performance of a 
team or unit rather than any one individual. This 
can be achieved by linking rewards to the 
performance of a group as a whole and wil  both 
enhance teamwork and avoid potential conflict 
between workers 
•  Provide rewards that reinforce teamwork (for 
example, a team dinner or a team trip). Ensure that 
the reward is equitable and accessible to all team 
members who contributed to the project or task 
 
PPE -  N/A 
 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxvi  
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
Organisational – Low role clarity; 
Likely  
Moderate 
High 
Elimination - N/A 
 
 
 
uncertainty about changes or frequent 
Substitution - N/A 
changes to tasks and work standards; 
Isolation – N/A 
conflicting job roles 
Engineering 
 
• 

Survey result: 42.86% 
Administration 
 
•  Job/work design 
Lack of role clarity may include: 
•  Provide position descriptions that clearly outline all 
•  unclear, inconsistent, or frequently 
key tasks, responsibilities and role expectations. 
changing jobs or role responsibilities 
•  Design management structures with clear reporting 
•  overlap in responsibilities between 
lines. 
workers (e.g. workers are given the 
•  Provide workers with a single immediate 
same task and are not clear who is 
supervisor. 
responsible for what) 
•  Detail reporting lines in an organisational chart. 
•  conflicting, uncertain, or frequently 
•  Physical work environment 
changing expectations and work 
•  Provide a workplace which is compatible with 
standards (e.g. workers are given 
workers’ responsibilities (e.g. seat workers with 
conflicting deadlines or instructions) 
their teams). 
•  conflicting, unclear or changing 
•  Provide systems, tools and equipment which is 
reporting lines 
compatible with workers’ responsibilities (e.g. IT 
•  missing or incomplete task information, 
systems with profiles set up for dif erent users and 
or a lack of clarity about work priorities 
access to programs they need for their role). 
(e.g. which tasks or stakeholder 
•  Providing role clarity 
relationships are most important). 
•  Provide clear work instructions and expectations, 
 
explain why roles, responsibilities and tasks have 
been allocated, and ensure workers understand. 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
•  Ensure workers assigned to the same task 
understand who is doing what. 
•  Change tasks or processes that frequently create 
conflict, confusion, or result in frequent mistakes 
(e.g. provide clearer explanations or redesign the 
tasks).  
•  Update job descriptions and any role expectations 
following changes. 
•  Implement regular check-ins and encourage open 
discussion among team members to ensure they 
are clear about who is doing what. 
•  Provide all workers with an induction and ensure 
they understand their role. 
•  Provide clear guidelines for what to do when 
expectations do not align (e.g. between workers, 
workers and supervisors, or workers and clients). 
•  Implement systems to help workers identify issues 
or conflicts and resolve them. 
•  Safe work systems and procedures 
•  Talk to workers to ensure they understand their 
role, your expectations, who they report to and the 
organisations work more broadly. 
•  Encourage feedback on changes that affect 
workers’ job tasks 
•  Design a performance feedback system where 
employees receive regular feedback and provide 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
them an opportunity to raise concerns about role 
clarity. 
•  Check with employees to ensure they understand 
any additional or dif erent responsibilities or duties 
following an organisational change or restructure. 
•  Encourage workers to talk to their supervisor or 
manager early if they are unclear about the scope 
or responsibilities of their role. 
•  Provide a realistic job summary and overview 
during recruitment and selection processes so 
applicants are aware of the role, expectations and 
responsibilities 
 
PPE -  N/A 
 
Organisational – Poor organisational 
Likely 
Moderate 
High 
Elimination - N/A 
Unlikely 
Minor 
Medium 
change management; poor consultation in 
Substitution - N/A 
change management 
Isolation – N/A 
 
Engineering – N/A 
Survey result: 52.38% 
Administration 
 
•  Job/work design 
Poor organisational change management may 
•  Managers must consult Workers who are, or are 
include: 
likely to be, affected by a work health and safety 
• 
not consulting workers on changes in the 
matter. They must agree consultation 
workplace (e.g. not talking to workers or 
arrangements with staff and should design them to 
genuinely considering their views) 
suit the NCI. Managers must use agreed 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxx 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
• 
poor consideration of work health and 
consultation arrangements when planning changes 
safety risks or performance impacts of a 
that raise work health and safety concerns. 
change (e.g. not considering health and 
•  Modify work plans to allow for a period of change 
safety risks when downsizing, relocating 
(e.g. adjusting performance targets while Workers 
or introducing new technology or not 
learn new roles). . 
allowing for drops in productivity while 
•  Plan any changes to duties, tasks, objectives and 
workers learn new processes) 
reporting arrangements to ensure they are 
• 
poorly planned changes (e.g. changes 
reasonable and fair (e.g. ensure wil  not have too 
are disorganised, do not have a clear 
much to do 
goal or do not account for workers’ 
•  Physical work environment 
needs; inadequate communication with 
•  Provide practical support for changes in duties, 
stakeholders causing disruption) 
tasks or objectives (e.g. ensure Workers have 
• 
poor communication about planned 
access to the tools and resources they need to 
changes (e.g. allowing rumours to spread 
perform a new task). 
without providing timely, authoritative 
•  Provide mechanisms to guide staff and managers 
information) 
through the change process (e.g. provide 
• 
insufficient information is provided 
information or feedback sessions to address any 
regarding changes (e.g. information is 
concerns). 
unclear or does not provide enough 
•  Managing and communicating organisational change 
guidance for workers to understand and 
•  Provide authoritative information about upcoming 
engage with the change) 
changes and options being considered as soon as 
• 
inadequate support for workers through 
possible, keep Workers up to date, and ensure 
the change process (e.g. not allowing 
Workers understand the changes (e.g. provide 
time for workers to learn new tasks), or 
updates at team meetings or on notice boards). 
•  Inform research collaborators and vendors about 
changes and any impacts this wil  have. 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxxi 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
• 
providing insufficient training to support 
•  Provide Workers with the reasons for changes. 
changes (e.g. how to perform a new role 
•  Provide emotional support to help Workers deal 
or use a new process). 
with challenges or frustrations resulting from 
 
change and uncertainty. 
•  Safe work systems and procedures 
•  Encourage Workers to engage with the 
development of new position descriptions and work 
processes.   
•  Encourage Workers to engage with consultation 
and raise any issues, concerns, or suggestions. 
•  Respect individual dif erences and recognise 
Workers wil  respond to change in a range of ways 
and wil  have dif erent needs in consultation and 
engagement. 
•  NCI Management must provide Workers any 
information, training, instruction and supervision 
necessary to safely complete their work (e.g. train 
them on safely using new equipment). 
•  Ensure the person communicating changes has the 
skil s and authority to do so, and supervisors have 
the skil s to support Workers through periods of 
change. 
PPE -  N/A 
Organisational – Low recognition and 
Likely 
Moderate 
High 
Elimination - N/A 
Unlikely 
Moderate 
Medium 
reward; low recognition in high WHS 
Substitution - N/A 
performance 
Isolation – N/A 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxxi  
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
 
Engineering – N/A 
Survey result:42.86% 
Administration 
 
•  Job/work design 
Inadequate recognition and reward may 
•  Use fair, transparent and meaningful ways of 
include: 
providing recognition and rewards to reflect 
•  receiving unfair negative feedback 
workers’ efforts (e.g. avoid only recognising the 
(e.g. criticism on things workers 
workers doing high profile work; recognise 
cannot control or on things for which 
teamwork and corporate contributions). 
they have received insufficient 
•  Design fair and transparent performance 
training and support) 
management processes (e.g. ensure performance 
•  receiving insufficient feedback or 
measures relate to aspects of work within a 
recognition (e.g. workers do not 
worker’s control and consult workers on 
receive feedback on their work or are 
performance expectations). 
not given information to help them 
•  Providing appropriate recognition and reward 
improve; workers are not 
•  Provide recognition or feedback promptly and 
acknowledged or rewarded for high 
ensure it is specific, practical, fair and clearly 
effort or supporting colleagues) 
relates to workers’ performance. 
•  unfair, biased, opaque, or inequitable 
•  Consult workers when designing reward and 
distribution of recognition and 
recognition systems. 
rewards (e.g. workers being 
•  Safe work systems and procedures 
rewarded for the efforts of others) 
•  Develop leaders’ abilities to provide constructive 
•  limited opportunities for development 
feedback and recognise good performance. 
(e.g. a lack of job training or 
•  Ensure performance management systems focus 
development), or 
on aspects of work that are within the worker’s 
•  not recognising workers’ skil s (e.g. 
control. 
closely supervising or directing an 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxxiii 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
experienced staff member on simple 
•  Ensure you attribute work correctly and ensure the 
tasks). 
right workers receive recognition for achievements. 
 
•  Train supervisors on how to have dif icult 
conversations and manage underperformance in a 
way that prioritises improvement over blame. Safe 
work systems and procedures 
•  Implement systems to support performance (e.g. 
training and mentoring) and provide opportunities 
for development (e.g. allow workers to take 
ownership of particular tasks). 
•  Recruit or train supervisors with the skil s to provide 
constructive feedback and recognise the 
contributions of workers. 
PPE -  N/A 
Organisational – Poor organisational 
Possible 
Moderate 
High 
Elimination - N/A 
Unlikely 
Moderate 
Medium 
justice; inconsistent application of policy 
Substitution - N/A 
and procedures; bias on resource allocation 
Isolation – N/A 
(47.62%). Perceived or actual lack of 
Engineering – N/A 
fairness, equity and diversity; 
Administration 
discrimination against community groups 
•  Job/work design 
or members (e.g. LGBTQI) (38.10%) 
•  Design unbiased and transparent workplace 
 
processes, policies and procedures in consultation 
Survey result: see above 
with workers (e.g. decision making, recruitment, 
 
promotion, performance management, task 
Poor organisational justice involves a lack of 
allocation, work health and safety or workplace 
procedural justice (fair processes to reach 
entitlement policies). 
decisions), informational fairness (keeping 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page xxxiv 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
people informed), or interpersonal fairness 
•  Consult workers when setting work standards or 
(treating people with dignity and respect). 
performance expectations. Ensure they are 
 
achievable, and workers wil  not be penalised for 
Poor organisational justice may include: 
things outside their control 
•  failing to treat workers’ information 
•  Physical work environment 
sensitively or maintain their privacy 
•  Design a workplace environment where private 
(e.g. having performance discussions 
conversations can be held and ensure confidential 
in front of others or using information 
information is kept secure. 
for a purpose it was not disclosed for) 
•  Ensure the workplace accommodates reasonable 
•  policies or procedures that are unfair, 
needs of workers (e.g. provide accessible ramps, 
biased or applied inconsistently (e.g. 
doors or IT equipment). 
promotion based on favouritism, or 
•  Safe work systems and procedures 
applying disciplinary policies 
•  Provide mechanisms for workers to report issues, 
inconsistently or discriminatorily) 
raise concerns or appeal workplace decisions. 
•  penalising workers for things outside 
•  Regularly review policies, processes, procedures, 
their control (e.g. for not producing a 
performance expectations and decisions to ensure 
sufficient number of products when 
they are appropriate, fair and reflect the needs of 
they did not have access to the 
the workplace. 
required materials) 
•  Communicate processes and information to 
•  failing to recognise or accommodate 
workers in a timely and appropriate way (e.g. notify 
the reasonable needs of workers 
unsuccessful applicants privately before you 
(e.g. failing to provide an accessible 
publicly announce promotion decisions). 
workplace) 
•  Provide systems to protect workers who raise 
•  discriminating against particular 
safety concerns from discrimination (Sections 104-
groups or not applying policies fairly 
109 of the WHS Act prohibit discriminatory, 
to some groups 
coercive or misleading conduct). 
NCI Static Risk Assessment number NCI-00005 
 
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Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
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Work Health and Safety Management 
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Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
•  failing to appropriately address 
•  Encourage workers to use available processes to 
(actual or alleged) underperformance, 
raise concerns, issues or complaints early, and use 
inappropriate or harmful behaviour, or 
appeal processes when necessary. 
misconduct (e.g. not investigating 
•  Ensure workers understand expectations and 
allegations of sexual harassment or 
performance targets. 
not providing procedural justice for 
•  Hire and promote workers based on merit using 
workers accused of bullying) 
transparent selection methods. 
•  allocating work, shifts and 
 
opportunities in a discriminatory or 
PPE -  N/A 
unfair way (e.g. giving ‘good’ shifts 
 
based on friendships with 
supervisor), or 
•  no or inadequate processes for 
making decisions affecting workers 
(e.g. policies and processes do not 
set out the key considerations for 
disciplinary decisions). 
 
 
Organisational – Frequent remote and/or 

Likely 
Moderate 
High 
Elimination 
Possible 
Minor 
Medium 
isolated work (14.29%); Shift work, casual 
•  Regular review of staffing levels and work loads 
employment, afterhours work, fatigue 
Substitution – N/A 
management (19.05%) 
Isolation – N/A 
 
Engineering 
Survey result:   
•  Restricted swipe card access to only limited staff for 
 
higher risk areas 
Remote or isolated work may include: 
Administration 
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Work Health and Safety Management 
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Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
•  working in locations requiring long 
•  Job/work design 
commutes to work sites 
•  Rostering, 
•  significant delays to entering or 
•  Cross skilling of staff 
exiting the worksite (e.g. prisons, 
•  WFH option to reduce transit time in responding to 
tower cranes or confined spaces) 
out of hours issues 
•  limited access to resources (e.g. 
•  WFH option to reduce transit time in responding to 
supplies are delivered infrequently or 
out of hours issues 
there are significant delays in getting 
•  Check in and out procedures, and clear emergency 
additional equipment if needed) 
contact details maintained and readily accessible. 
•  limited access to recreation or 
•  Recognition of out of hours work requirements, 
opportunities to escape work issues 
including data centre work and out-of-time-zone 
(e.g. living in workers’ 
conferences. Adequate time-in-lieu allocation and 
accommodation in remote areas) 
reasonable downtime. 
•  reduced access to support networks 
•  Other controls in place for the inherent risks of the 
and lower capacity to meet family 
location. 
commitments (e.g. fly-in fly-out or 
•  Match workers’ level of autonomy to their skil s and 
offshore work) 
experience. 
•  working alone (e.g. lone workers on 
•  Implement consultation arrangements to regularly 
night shift) 
discuss the work, how it is done and any changes 
•  working away from the usual 
impacting workers. Eg Weekly team meetings and 
workplace (e.g. working in clients’ 
one on ones with supervisors to monitor workload 
homes, offsite or from home) 
 
•  where there is limited access to 
PPE -  N/A 
reliable communication and 
 
technology (e.g. no phone reception 
NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
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Work Health and Safety Management 
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Risk Assessment 
 
Hazards 
Inherent Risk 
Control Measures 
Residual Risk 
Also list where and when can the hazards 
When control a hazard, always fol ow Hierarchy of Control 
present 
Principle to go to the highest possible control before moving 
to less effective controls (see Table 4).  
Likelihood 
Consequenc
Risk 
 
Likelihood  Consequence 
Risk 

rating 
rating 
or IT systems are frequently offline), 
and 
•  dif iculties or long delays accessing 
help in an emergency (e.g. 
community nurses in remote areas, 
working in underground mines). 
 
 
Individual – innate susceptibility to stress; 
Possible 
Moderate 
High 
Elimination - N/A 
Unlikely 
Moderate 
Medium 
disabled worker; pre-existing mental and/or 
Substitution - N/A 
physical conditions; age and experience of 
Isolation – N/A 
worker, external stressors eg carer 
Engineering – N/A 
responsibilities, financial situation, 
Administration 
relationship status. 
•  Organisational structures 
 
•  ensure that management structures across the 
Survey result: 19.05% 
organisation and reporting lines within work teams 
 
are clear. This wil  help workers know who they are 
The way workers are supported is key to 
accountable to (either overall or for particular tasks) 
reducing or moderating work- related stress. 
and where they can go for help with work problems 
Support provided by supervisors and peers can 
•  provide new workers with a proper induction to the 
cushion the stress responses people might 
organisation and work unit 
otherwise experience when their jobs are 
•  provide and promote an employee assistance 
demanding and they feel they do not have 
program (EAP) that responds to individual issues or 
control over those demands. 
concerns, both work and non-work related 
 
•  promote a culture that values diversity in the 
https://www.safework.nsw.gov.au/resource-
workplace 
library/mental-health/mental-health-strategy-
NCI Static Risk Assessment number NCI-00005 
 
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research/stress-tip-sheets/support-from-
 
•  provide and promote flexible work practices that best 
supervisors-andor-co-workers-regarding-work-
suit individual and business needs. This may include 
related-stress-tip-sheet-7 
working from home or flexible working hours 
•  Provision of assistance from a supervisor/manager or 
colleague 
•  assist with work demands, including clear work 
goals 
•  provide all workers with adequate information 
•  provide workers with training and development 
opportunities 
•  conduct performance reviews and include 
constructive feedback 
•  provide additional assistance when workers are 
undertaking challenging tasks, such as new duties 
or roles 
•  where possible, ensure adequate backfil ing of 
roles or redistribution of work when workers are out 
of the office or away on leave 
•  Training and development 
•  It is important workers feel confident and capable of 
undertaking assigned tasks. Make sure they 
receive enough training for them to be competent in 
their roles 
•  Training can be both task-specific and more 
general including, for example, training in ethics 
and behavioural expectations (code of conduct), 
mental health and cultural awareness 
•  Develop training refresher sessions to ensure 
competencies are up to date 
•  Make training available to part-time, casual and 
shift workers and those in remote locations 
•  Al  workers, contractors and labour hire workers 
should be made aware of the policies concerning 
acceptable behaviour in the workplace 
NCI Static Risk Assessment number NCI-00005 
 
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•  When appropriate, give workers managerial 
responsibilities to encourage a wider understanding 
of their tasks. This could include: 
o  managing workload and resources 
o  health and safety 
o  performance management 
o  managing conflict 
o  interpersonal skil s 
o  emotional intelligence, including empathy 
and expressing and managing own 
emotions 
o  effective communication 
•  Constructive feedback 
•  Provide regular feedback on task performance 
•  Formally or informally congratulate workers/team 
members when tasks have been done well and be 
specific about what was done well 
•  Give workers practical advice and guidance on 
areas that need improving 
•  Use performance reviews to provide constructive 
advice for future performance, and include 
opportunities for skil  development 
•  Emotional support from co-workers or supervisors can 
have a protective effect and may reduce worker strain, 
particularly in situations of high demand and low control. 
•  support open communication and encourage 
workers to share their concerns about work-related 
stressors at an early stage 
•  try to be aware of non work-related stressors that 
might be present in workers’ lives and allow flexible 
work arrangements where practicable 
•  promote a team culture in which workers assist 
each other and provide support when required 
NCI Static Risk Assessment number NCI-00005 
 
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•  provide the time to talk through problems with 
workers and try to promote an ‘open door’ policy 
•  deal sensitively with workers who are experiencing 
problems 
•  pay attention to a team member who is behaving 
out of character 
•  hold formal and informal team-building activities to 
improve team cohesion 
•  establish a peer support system and a 
mentoring/buddy program for new starters 
•  take an interest in workers’ lives beyond the 
workplace whilst being respectful of personal and 
professional boundaries 
•  At the individual level, solutions are aimed at 
assisting individuals to cope or build 
resilience. 
•  corporate induction programs 
•  access to EAP 
•  training about resilience 
•  health and wellbeing programs 
•  counselling/therapy for people experiencing 
distress from sources both in and outside of the 
workplace 
 
PPE -  N/A 
 
Actions 
The activity must not be commenced until al  controls are in place. 
List below which controls are currently not in place, who wil  implement them and by when. Add additional rows as needed. 
List of Controls not in place 
Who is to implement them? 
Timeframe 
Date Completed 
Appropriately trained staff in WHS roles, with 
Director, NCI 
June 2023 
 
support from ANU Work Environment Group 
NCI Static Risk Assessment number NCI-00005 
 
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Work Health and Safety Management 
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NCI Executive and Management teams to develop 
NCI Executi  
ve and Management teams 
June 2023 
 
and encourage a culture that respects other 
members of the work area, and that controls 
excessive sound and other anti-social practices 
Regular review of staffing levels and work loads 
NCI Executive and Management Teams 
 
 
(Policy development and scheduled review dates) 
 
Recognition of out of hours work requirements, 
NCI Executive Team 
 
 
including data centre work and out-of-time-zone 
conferences. Adequate time-in-lieu allocation and 
reasonable downtime. (Policy development) 
Match workers’ level of autonomy to their skil s and 
Management Team 
 
 
experience. (Regular scheduled workforce and 
operation planning) 
Design processes and systems to deal with new 
Management Team 
 
 
situations and provide autonomy for workers to 
apply their judgement when processes are not fit for 
purpose. (Policy and process development) 
Plan any regular additional work hours or changes 
Management Team 
 
 
to work in advance with workers (e.g. if additional 
hours are usually required during key project 
implementation, or peak season, plan this in 
advance with workers).  (Policy development and 
scheduled planning review dates) 
Involve workers in organisational decision-making 
Executive Team 
 
 
processes and encourage suggestions for 
continuously improving work practices. (Policy 
development with automatic consultation processes 
built into planning activities) 
 
Plan deadlines, performance targets, work 
NCI Executive and Management Teams 
 
 
allocations and work plans in consultation with 
workers. 
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Demonstrated behaviour culture from Executive and  NCI Executi  
ve and Management Teams 
 
 
Management Teams, leading by example. 
(processes and activities incorporate behaviour 
expectations) 
 
Training for all staff on working with people 
NCI Director / HR 
 
 
 
 
 
 
 
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If the level of residual risk is assessed as high or ext  reme, 
1.  Stop the activity immediately; AND 
2.  Tag out the plant/equipment; and/or 
3.  Secure any chemical; and 
4.  Implement, or seek advice from WHS Of icer or Subject Matter Experts to implement, additional controls to reduce the residual risk further to 
medium [Supervisor signature required]; 
5.  If the above is absolutely not possible, seek approval from relevant authority (High – School/Division Director/Col ege Dean; Extreme – COO). 
NOTE: Approval wil  only be granted in exceptional circumstances after consultation with Associate Director, WEG and/or a Subject 
Matter Expert. See Chapter 3.1 for details. 
 
  Approval required 
 
 
Worker conducted RA 
Student conducted RA 
Residual  Authority required  Signature and date 
Residual 
Authority 
Signature and date 
Risk 
Risk Level 
required 
Level 
Low 
Author of RA 
 
Low 
Supervisor 
 
 
 
Medium  Supervisor 
 
Medium 
Supervisor 
 
 
 
High 
School/Service 
 
High 
School/Service 
 
 
Division Director 
 
Division Director 
 
 
Col ege Dean 
Col ege Dean 
Extreme  COO 
 
Extreme 
COO 
 
 
NCI Static Risk Assessment number NCI-00005 
 
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Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
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Table 2.1 Likelihood Table 
Ranking 
Description 
Probability or frequency of event happening 
Almost certain  The hazard is expected to lead to an event  A daily to monthly occurrence  
in most circumstances at the University 
Likely 
The hazard could lead to an event in most 
Between monthly to yearly occurrence  
circumstances at the University 
Possible 
The hazard has led to an event at some 
Occurs once between 1 to 5 years 
time at the University 
Unlikely 
The hazard could lead to an event at some  Occurs once between 5 to 20 years 
time 
Rare 
The hazard may lead to an event in 
Occurs once between 20+ years 
exceptional circumstances 
Table 2.2 Consequences Table 
Ranking 
Injury, Il ness or Disease  Plant, Equipment and 
Environment 
materials 
Catastrophic 
Fatality / fatalities or permanent  Destroyed or cannot be reused 
Long term permanent effect to 
disability. Permanently unable 
ecosystems. Significant 
to work 
intervention required to 
remediate 
Major 
Requiring extensive medical 
Damage requiring repairs/rebuild  Notification to environmental 
treatment such as 
and possible recertification prior 
agency, ecosystem wil  need 
hospitalisation as in patient and  to reuse, lost use for one or more  time to recover, intervention 
possibly a Notifiable Incident 
days 
required to remediate 
LTI >1 week 
Moderate 
Minor medical treatment injury,  Damage requiring a repair/service  Contamination event that does 
such as treated by a health 
by a trade/technician within the 
not impact on ecosystem. Short 
professional, hospital 
day 
impact does not need 
outpatient, no potential to be a 
intervention 
Notifiable Incident 
LTI < 1 week and can return to 
normal duties 
Minor 
Injury needing significant first 
Equipment able to be reset or 
Minor contained contamination 
aid treatment and can return to  gotten back into operation by the 
ceasing when the short event is 
work within shift 
operator 
over, can remediate (e.g. spil  
kit) 
Insignificant 
Report only, no injury OR minor  Report only, no damage 
Report only, no contamination 
first aid (e.g. bandaid); short-
term discomfort 
 
 
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Table 3 ANU WHS Risk Matrix 
 
 
Insignificant 
Minor 
Moderate 
Major 
Catastrophic 
Almost 
Medium (10) 
High (14) 
Extreme (21)  Extreme (22)  Extreme (25) 
certain 
Likely 
Medium (7) 
High (13) 
High (16) 
Extreme (20)  Extreme (24) 
Possible 
Low (4) 
Medium (9) 
High (15) 
High (18) 
Extreme (23) 
Unlikely 
Low (2) 
Medium (6) 
Medium (8) 
High (17) 
High (19) 
Rare 
Low (1) 
Low (3) 
Low (5) 
Medium(11) 
Medium (12) 
Table 4. Hierarchy of Control 
Level 
Examples 
Effectiveness 
Elimination 
•  Remove the hazards completely 
Most 
•  Cease the activity 
Effective
•  Dispose of unwanted hazardous chemicals or plant etc 
Substitution 
•  Use less hazardous chemicals 
•  Use safer plant equipment 
•  Use handset instead of telephone 
•  Move smal er weight loads instead of large weight 
Isolation 
•  Physical separation from the hazard by distance or complete shielding 
•  Instal  guard rails around edges and holes to floors 
•  Move Workers to a new room away from hazardous noise 
Engineering 
•  Use ventilation system 
Control 
•  Use fume cupboard when working with hazardous chemicals 
•  Install guarding around rotating and crushing parts 
•  Use trolley or hoist to lift heavy loads 
•  Use duress alarm system while doing home interview or of site field work 
Administrative  •  Use Safe Work Procedures [See section 3.1.3.1]  or instructions 
Control 
•  Induction and WHS information 
•  Training [See Handbook Chapter 3.2] 
•  Contingency Planning and Testing [See section 3.1.3.2] 
•  Permit to Work system [See section 3.1.3.3] 
•  Signage 
Personal 
•  Lab coat 
Protective 
•  Safety glasses/face shield 
Equipment 
•  Gloves/cryogenic gloves 
Least 
(PPE) 
•  Respirators/Masks 
Effective 
•  Personal hearing protectors 
 
 
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Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page viii 
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Work Health and Safety Management 
System (WHSMS) Handbook 
 
Table 5 Risk Assessment and SWP review timefr  ame 
Use this Table to determine risk assessment and safe work procedure review timeframe and frequency and put in the front of the risk 
assessment. 
  Residual  Review Frequency 
What to do during the review. 
Risk 
Extreme  6 monthly 
And/or 
Stop work. Review the control measures 
 
and introduce additional control 
After an incident where deficiencies  measures to reduce the residual risk to 
in identifying or control ing hazards 
Medium as a maximum. 
High 
Annual y 
have been observed 
Stop work. Review the control measures 
When changes to the activity need 
and introduce additional control 
measures to reduce the residual risk to 
to occur 
Medium as a maximum. 
Medium 
Two yearly  When significant changes (e.g. 
Review the control measures. 
renovation) to the workplace need to 
occur 
Low 
Three yearly 
Review the control measures. 
When HSRs request a review 
 
 

NCI Static Risk Assessment number NCI-00005 
 
Version 1.1 
 
Based on WHSMS Handbook Chapter 3.1 Hazard Management - Appendix B WHS Hazard and Risk Assessment Template 
Approved by: Associate Director, Work Environment Group 
 
Version: 1.0 
Release Date: 25 November 2019 
Review Date: 25 November 2022         
Page ix 
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