Our Reference: FOI 24/25-1774
Scope
The consultation request letter (27 February 2025) for FOI REF 24/25-0930 stated:
"The relevant line area has conducted a preliminary search for documents which
are likely to be relevant to your request. They have advised that there are around 35
cases, each with approximately 480 Knowledge Articles in each case."
- As referred to there, please provide a list of the case types
Response:
1. MobilePhoneCase
2. Enquiry
3. HospitalDischarge
4. Access Decision
5. Access Request
6. Update Bank Account
7. Check-in
8. Claim and Payment Enquiry
9. Community Connections
10. Create or Extend Grace Period
11. Create Person Account
12. Early Supports
13. Feedback and Complaints
14. Functional Capacity Assessment
15. Personal and Environmental Circumstances
16. Internal Review
17. Manage Authorised Representative
18. Manage Provider Relationship
19. My NDIS Contact Bulk Reassignment
20. Participant Budget Update
21. Participant Risk Assessment
22. Payment Authorisation
23. Plan Approval
24. Plan Implementation
25. Plan Transition
26. Plan Change
27. Program Initiated Payment
28. Reasonable and Necessary
29. Request for Action
30. Request For Service
31. Restricted Access
32. SFOF
33. Streaming
34. Suspend or Reactivate Plan
35. Technical Advice
36. Update Person Account
37. Update Profile
Our Reference: FOI 24/25-1774
38. PACE User Management
39. Claim and Payment Verification
40. Claim Manual Review
41. Participant Critical Incident
42. Eligibility Reassessment
43. Evidence Extension
44. Leaving the NDIS
45. CareGap
46. CarePlan
47. Admission
48. Appeal
49. Complaint
50. Concurrent Review
51. Drug Request
52. Grievance
53. Service Request
54. Case Meeting
55. DPO API Access Applications
56. DPO Enquiry
57. Enrolment
58. General Housing Enquiry
59. General SDA Enquiry
60. Housing Application
61. Data Entry
62. PACE Team Management
63. Quality Assurance
64. Manage Staff for an organisation
65. Integrity Review
66. Vary Impairment Categories
