DOCUMENT 1
FOI 24/25-1962
FOI 24/25-1962 
Scope 
“…Please provide for each of the past three financial years (2022/23, 2023/24, 
2024/25): 
1) The number of Model Litigant Obligations (MLOs) complaints received
by the NDIA.
2) Of these, the number of complaints where the NDIA conducted an
investigation into the complaint and determined that one or more of the
MLOs had not been adhered to by the agency (i.e. the complaint was
uphel
 
d)…”
Response 
Model Litigant Obligations Complaints statistics 
Financial 
Received 
Closed 
Open at FY 
Breaches* 
Year 
end 
2022 / 2023 
108 
110 
19 
6 
2023 / 2024 
51 
54 
16 
2 
2024 / 2025 
56 
37 
35 
1 
*Breaches are counted on the date the complaint is closed and the breach is confirmed, not
the date the initial complaint was made.
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