link to page 1 link to page 1 link to page 1
18 June 2025
Private and Confidential
Bob
By email only: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear Bob
Decision about your request for documents
I am writing about your request for documents
1 which we received by email on 19 May 2025.
As an authorised decision maker,
2 this letter sets out a summary of my decision and outlines:
3 •
a summary of your request
•
a list of the materials used to reach the decision
•
the reasons for the decision, and
•
information about your review rights.
Your request
We wrote to you on 27 May 2025 to provide you with information about the FOI process and to
acknowledge that we would consider your request for the fol owing documents:
The most recent invoice for case management software used by Ahpra to manage and
record Freedom of Information applications. Out of scope of this request are:
•
The invoice amount (amount bil ed)
•
Names of humans
•
Information marked as commercial in confidence by the third party providers
•
Email addresses, addresses and phone numbers
We also explained that we are legal y required to make a decision on your request within 30 days.
This means that we are required to make a decision by 18 June 2025.
How I made my decision
In reaching my decision I referred to:
•
the terms of your request
1 Made under under the
Freedom of Information Act 1982 (Cth).
2 Under section 23 of the
Freedom of Information Act 1982 (Cth).
3 In accordance with section 26 of the
Freedom of Information Act 1982 (Cth).
Australian Health Practitioner Regulation Agency | National Boards
GPO Box 9958 Melbourne VIC 3001 Ahpra.gov.au 1300 419 495
Ahpra and the National Boards regulate these registered health professions: Aboriginal and Torres Strait Islander health practice, Chinese
medicine, chiropractic, dental, medical, medical radiation practice, midwifery, nursing, occupational therapy, optometry, osteopathy,
paramedicine, pharmacy, physiotherapy, podiatry and psychology.
link to page 2 link to page 2
•
the document relevant to the request
•
the FOI Act
•
FOI Guidelines issued by the Australian Information Commissioner
•
the Health Practitioner Regulation National Law, as enforced in each state and territory (the
National Law)
Documents I can release
I have identified 1 document that the Australian Health Practitioner Regulation Agency (Ahpra) holds
in relation to your request. This document is a Tax invoice for payment of the annual fee for provision
of Software as a Service (SaaS).
I have decided to release this document to you in full, subject only to the redaction of irrelevant
material. The irrelevant material that has been redacted is the invoice amount (amount bil ed) and
addresses, which you identified as being out of scope of the request.
Charges
No charges have been imposed for processing your request.
Review rights
If you disagree with my decision, you can ask for the decision to be reviewed.
Review of this decision by Ahpra
You can apply to Ahpra for a review of this decision.
4 Your application must be made by whichever
date is the later of:
•
30 days of you receiving this notice, or
•
15 days of you receiving the document to which you have been granted access.
This review would not be conducted by me. If you ask for a review, please explain why you believe
the original decision is not correct.
An application for a review of the decision should be addressed to:
Mailing address:
The Proper Officer
Ahpra
GPO Box 9958
MELBOURNE VIC 3001
Email address:
xxx@xxxxx.xxx.xx
If you choose to seek an internal review and disagree with that decision, you will subsequently have
a right to apply to the National Health Practitioner Privacy Commissioner (the Commissioner) for a
review of our decision. You can also choose to apply directly for review of this decision to the
Commissioner, as described below.
Review by the Commissioner
You can ask the Commissioner to review an FOI decision made by Ahpra.
5 Your application must be
made within 60 days of receiving our decision.
4 Under section 54 of the
Freedom of Information Act 1982 (Cth).
5 Under section 54L of the
Freedom of Information Act 1982 (Cth).
Page 2 of 3
The Commissioner is an independent office holder who can review decisions made by Ahpra under
the FOI Act. An
FOI review application form is available on the National Health Practitioner
Ombudsman (the Ombudsman) website:
https://nhpo.gov.au/
Complaints about the way we’ve managed your matter
If you want to provide feedback or make a complaint about Ahpra or a National Board then you can
contact our Complaints and Feedback team. Information about how to do this can be found on our
website:
https://www.ahpra.gov.au/About-AHPRA/Complaints.aspx
If you are unhappy with our response to your complaint, you can contact the Ombudsman. Their
details are:
Mailing address:
National Health Practitioner Ombudsman
GPO Box 2630
MELBOURNE VIC 3001
Email address:
xxxxxxxxxx@xxxx.xxx.xx
Telephone enquiries: 1300 795 265
Contact
If you have any questions about anything in this letter or in the attachment, please contact me on
(07) 3149 4658 or
xxx@xxxxx.xxx.xx. If you do this, please tel me the reference number below.
Yours sincerely
Lyn El ison
Freedom of Information Officer
National Information Release Unit
Reference Number:
FOI51776
Page 3 of 3
