FOI LEX 54069 Documents for release.pdf

DSS - FOI LEX 54069 - Document 1

DSS - FOI LEX 54069 - Document 2

DSS - FOI LEX 54069 - Document 3
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BuyICT Professional Services and
Consulting
Change order
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DSS - FOI LEX 54069 - Document 3
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Contract ID
90015605
SON
SON3413842
RFQ ID
DM-23892
Category
Marketing, communications and engagement
Contract title
The delivery of the Foundational Supports Stakeholder
Consultation Strategy
Buyer internal
D24/780161
reference ID

Seller details

Company
The Social Deck
Seller representative  s22

Email
s22
@thesocialdeck.com
Phone no.
s22

Address for notices
32 Sunshine Beach Road Noosa Heads QLD 4567
Australia

Buyer details

Agency/entity
Department of Social Services
Buyer representative  s 22

Job title
Assistant Director
Branch and division
Foundational Supports and Early Childhood Reforms
Branch
Email
s 22
@dss.gov.au and
xxxxxxxxxxxx.xxxxxxxx@xxx.xxx.xx
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Phone no.
s 22

Address for notices
Foundational Supports and Early Childhood Reforms
Branch
Department of Social Services
GPO Box 9820
Canberra ACT 2601
Billing address
Foundational Supports and Early Childhood Reforms
Branch
Department of Social Services
GPO Box 9820
Canberra ACT 2601

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Details of change

Implementation date  27 March 2025, or the date the last party signs this
of change order
order. Whichever is the latter.

Details of change

IT IS AGREED
The Contract is varied by the following amendments:
Delete:

Contract duration
Contract start
19 June 2024
Start date
19 June 2024
Contract end
30 April 2025
Extension term
Not applicable
No of extension
Not applicable
Notice period
Not applicable

Replace with:

Contract duration
Contract start
19 June 2024
Start date
19 June 2024
Contract end
30 June 2025
Extension term
Not applicable
No of extension
Not applicable
Notice period
Not applicable

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DELETE Milestones under this Order, and REPLACE with the following:
Milestone 1: Planning and Project Management
Deliverable
Description
1. Establishment
The seller must meet with key personnel from the buyer within the
meeting
first week of the contract. The purpose of the meeting is to develop a
shared understanding of the goals, scope, deliverables and risk
management of the project.
2. Development of  The seller must develop a project plan that includes:
a Project plan
a)  Milestones and deliverables
b)  Project timeframes
c)  Risk management and issues tracking
d)  Project governance
e)  Budget
f)  Reporting
g)  Key messages
h)  Stakeholder consultation plans, including:
i.  the targeted groups
ii.  the specific consultation activities, including timeline and
locations
iii.  proposed disability sector co-leads and the facilitation
teams
iv.  discussion topics, to be agreed with states and territories.
v.  Stakeholder consultation budget and costings
vi.  Engagement Plan
i)  Any other requirements
The seller must provide the first draft of the project plan to the buyer
for comment in accordance with the timeframe identified in
documentation and reports.
Once mutually agreed, the project plan will be maintained by seller
and the buyer and detail deliverables as listed above.
3. Communication  The seller must develop a communication and brand strategy to build
and brand
awareness of Foundational Supports and to promote the consultations
strategy
with details to be integrated into the project plan.
The seller must develop a visual brand to support the consultation
process and deliverables under the Stakeholder Consultation Strategy.
Milestone 2: Stage 1 Deliverables
Deliverable
Description
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4. Key messaging
The seller must create and refine a suite of messaging to inform
interactions with people with disability, families, carers, service
providers and the broader disability community as detailed in the
project plan.

This messaging should do the following:
•  Assist people to understand what is proposed in the NDIS
Review
•  Provide accurate and timely information on upcoming
consultations
•  Work to manage misinformation in the community around
Foundational Supports
Additional messaging as specified in the project plan
5. Visual assets
The seller must develop the following, unless agreed otherwise in the
project plan:
•  5 x visual asset to apply to web pages
•  5 x visual assets to be applied across all engagement activity
•  A word document template for information sheets and reports
•  A presentation template
•  two standard social tiles
•  two physical pull up banners
additional visual assets as agreed in the project plan
6. Video
The seller must develop 5 x short, video explainers and an additional
explainers
5 social media cutdown videos or as specified in the project plan.
Video explainers must include closed captioning and a transcript and
Auslan versions will also be created and available. Video explainers
should, where practical, feature people with disability.

The seller must provide the first draft of the video explainers to the
buyer for comment in accordance with the timeframe agreed in the
project plan.

Topics for the video explainers will be agreed in the project plan.
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7. Information
The seller must develop the following, or as specified in the project
sheets and
plan:
promotional
materials
•  Take-home postcard: a postcard for departmental and partner
staff to share at events/stakeholder meetings that includes key

information and a QR code to the DSS website

•  Tailored posters / community flyers: to encourage participation
in certain regions and by target audience groups, such as First
Nations people

•  10 x Information sheets: Content of the information sheets to be
agreed in the project plan

•  10 x Explainer fact sheets: With information for:
o
People with disability and the general public
o
People with psychosocial disability
o
Children with developmental delay, and their families and
carers
o
People with disability who use languages other than English
o
First Nations audiences
o
NDIS participants
o
Others as determined by the buyer.

•  2 x Infographic/s: infographics with statistics relating to the
need for Foundational Supports

•  3 x Electronic Direct Mail (EDMs): Regular updates to an agreed
stakeholder list with project updates, key milestones and sharing
resources/information.
The specifics of these deliverables are to be agreed through the
project plan.
Milestone 3: Stage 2 Deliverables
Deliverables
Description
8.
The seller must de
vel
op at least 20 social media
content posts a
nd
Social Media
associated assets for distribution between June 2024 and December
content
2025. The specifics of these deliverables are to be agreed through the
project plan.

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9. Case Studies
The seller must develop at least four filmed and at least four written
short personal stories, featuring people with disability. The case
studies will explain the intent of Foundational Supports and how they
would benefit people with disability in the community with details
specified in the project plan.
These details can include the social context (e.g. a NDIS participant, a
non-NDIS participant, family member, carer and varying ages and
experience of disability) and focus on the diversity of the disability
community in term of families and carers, First Nations, CALD,
LGBTQIA+ people with disability, and for women, girls and non-binary
people) and content to be agreed through the project plan.
Video case studies must include accessibility features such as
captions, Auslan interpretation and a transcript. Video case studies
should, where practical, feature people with disability, unless
otherwise agreed through the project plan.
The seller must provide the first draft of the case studies to the buyer
for comment in accordance with the timeframe agreed in the project
plan.
10.  Stakeholder
The seller must develop a stakeholder toolkit to provide intermediaries
Toolkit
and key channels with information about the consultation process, to

encourage participation. The toolkit must include new assets, in
addition to those listed in the above deliverables. The specific content
of the stakeholder toolkit will be agreed in the project plan.

11. Submission
The seller must undertake a process through DSS Engage to allow
process and
community consultations. The method for a submission and
questionnaire
questionnaire process would, unless otherwise agreed in the project
plan, be:
•
Design a 8-10 question survey / questionnaire with key
questions that will help to inform the development of the
Foundational Support Strategy and roll out of the
Foundational Supports services.
•
Work with DSS to build the online questionnaire ensuring
this is well tested and accessible.
•
The form would have an option for people to upload
documents, video or audio as part of their submission.
•
Produce an Easy Read and Auslan version of the questions,
with specific ways that people can submit responses using
these formats.
•
Implement other ways people can make a submission such
as requesting a 1:1 interview or support to do an audio or
survey submission from a Social Deck team member.
Timeframes and details for this work will be agreed in the project
plan.
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12. Online ideas
The seller must create, host and moderate an online ideas wall that
wall
allows stakeholders to contribute thoughts and ideas about the design
and implementation of Foundational Supports.

The ideas wall must be an accessible online board where community
members can post comments interactively. The Ideas Wall must be
available for 12 weeks, unless otherwise specified in the project plan.

The seller will provide the first draft of content, including imagery, to
the buyer for comment in accordance with the timeframes outlined in
the project plan.

Summary Report
The seller must provide a summary report on the completion of the
ideas wall. The contents of the summary report will be agreed in the
project plan. The written summary report should follow the Australian
Government Style Manual and the web Content Accessibility
Guidelines (2.1).

The seller must provide the first draft of the ideas wall summary
report to the buyer for comment in accordance with the timeframe
agreed in the project plan.
13. Community
National Roadshow – Face to face community consultations
consultations
The seller must design, facilitate and manage the administration of at
least 15 community consultations in 15 locations (2 in each state and
territory except only 1 in ACT), unless otherwise agreed in the project
plan. The seller must:
•  Tailor the consultation approach to each state and territory
•  co-lead community consultations with people with disability and
disability focused organisations
•  implement specific consultation approaches, such as yarning
circles (First Nations) or kitchen table conversations
(multicultural focus) in locations agreed in the project plan.
•  Appropriately renumerate co-facilitators and key contributors
for their roles.
Online community consultation workshops
The seller must undertake online community consultation workshops
in each jurisdiction. These would be promoted to interested
community and stakeholders in each state and territory. This will allow
the content to be tailored to specific jurisdictions, details to be agreed
through the project plan.

Additional online events
The seller must conduct at least 2 x online events at the end of the
engagement period. The specifics of these events will be agreed in the
project plan.

“What we heard” event
The seller mut conduct at least one webinar towards the end of the
consultation period with high level points about ‘What we have heard’.
The specifics of this deliverable will be agreed in the project plan.

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The specific timings, content and locations of the community
consultations will be agreed in partnership with the seller and the
buyer, in consultation with states and territories and will be outlined in
the project plan.

The seller will deliver events in line with the engagement,
accessibility, privacy and safety considerations listed in this contract
under acceptance process and criteria. This includes ensuring events
are co-facilitated with people with disability, accessible, safe and
include Auslan interpretation and a quiet / sensory room, and have
professional counselling available should participants require it.

Consultation summaries
The seller must provide a consultation summary report for each of the
online and face to face consultations for review and feedback by the
buyer.

The seller must provide consultation reports after all community
consultations. The report must include the following unless otherwise
agreed in the implementation plan:
•  Executive summary
•  Participation data and methodology for engagement
•  Informing the vision and outcomes of a Foundational Supports
Strategy
•  Key themes identified about Foundation Supports from different
audience perspectives
•  Feedback on governance and implementation
•  Brief recommendations for development of the Strategy
•  Infographics, charts and quotes from participants (de-
identified)
•  Additional information as agreed in the project plan
Community consultation calendar
The seller must develop a community consultation calendar for
stakeholder awareness.

14. Focus groups
National Roadshow – Face to face targeted focus groups
/ targeted

sessions
The seller must design, facilitate and manage administration for
targeted forums in at least 15 locations (2 in each state and territory
except only 1 in ACT), unless otherwise agreed in the project plan.
The seller must:
•  tailor approaches to each state and territory
•  co-lead community consultations with people with disability and
disability focused organisations
•  implement specific engagement approaches, such as yarning
circles (First Nations) or kitchen table conversations
(multicultural focus) in locations agreed in the project plan.
The specific timings, content and locations of the community
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consultations will be agreed in partnership with the seller and the
buyer, in consultation with states and territories and will be outline in
the project plan.

Targeted focus groups with priority audiences
The seller will provide at least 8 targeted focus groups, facilitated with
partner organisations, to further understand specific intersectional
barriers with particular cohorts, or as specified in the project plan.

The seller will deliver events in line with the engagement,
accessibility, privacy and safety considerations listed in this contact
under acceptance process and criteria. This includes ensuring events
are co-facilitated with people with disability, accessible, safe and
include Auslan interpretation and a quiet / sensory room, and have
professional counselling available should participants require it.

Focus group summaries
The seller must provide a consultation summary report for each of the
online and face to face consultations, including focus groups, for
review and feedback by the buyer.

The seller must provide a Consultation Report(s) after all targeted
forums. The reports must include the following unless otherwise
specified in the project plan:
•
Executive summary
•
Participation data and methodology for engagement
•
Informing the vision and outcomes of a Foundational Supports
Strategy
•
Key themes identified about Foundation Supports from different
audience perspectives
•
Feedback on governance and implementation
•
Brief recommendations for development of the Strategy
•
Infographics, charts and quotes from participants (de-
identified)
Additional information as agreed in the project plan

Specific locations and details to be agreed with states and territories
and outlined in the project plan.

15. Targeted
Supplementary 1:1 interviews
supplementary
The seller must coordinate and undertake 1:1 submissions for
events
responses as required, with details agreed in the project plan.
16. FSS Feedback
The seller must use DSS Engage to deliver a survey to get feedback
survey and survey  on the draft Foundational Supports Strategy. The seller must provide
analysis
the buyer with a report on the findings from this survey. The content
and timeframes for this will be agreed in the project plan.
Milestone 4: Final Report
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17. Final report
The seller must produce a Final Report and presentation. Unless
and presentation
otherwise agreed in the project plan, this report will include:
•  An overview of key findings from consultations
•  A summary of feedback against each part of the draft Strategy
•  Key themes of other comments and considerations shared
about the draft Strategy
•  Specific comments about implementation.
•  Additional information as agreed in the project plan

This report must also be translated to Easy Read and able to be
published by DSS.

The seller will provide a presentation to key personnel from the buyer
and states and territories. Content and timing for this presentation will
be agreed in the project plan.
Milestone 5: Planning Consultations on Supports for Children
Deliverable
Description
18. Planning
The seller must provide the following in relation to the consultation
Consultations on
paper focused on supports for children aged under 9 with
supports for
developmental delay and disability:
Children
•  Provide edits and layout / design changes to the consultation
paper.
•  Provide Easy Read and Auslan translations for the consultation
paper.
The seller must plan for the additional engagements on Foundational
Supports for children by:
•  Developing a new information sheet on supports for children
aged under 9 with developmental delay and disability.
•  Provide an Easy Read translation of the new information sheet.
•  Updating the engagement schedule.
•  Agreeing with the department how these new engagements will
take occur.
The seller must, when planning additional events for face to face
engagements:
•  Book and pay for the additional locations for face to face events
•  Provide catering for the additional locations for face to face
events.
Milestone 6: Delivery of Targeted Support Consultations
19. Delivery of
The seller must undertake up to an additional 22 engagements in line
Additional
with the following:
Targeted Events
•  Up to 8 x additional online consultations on supports for
children.
•  Up to 3 x online workshops targeting First Nations audiences.
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•  Up to 2 x online workshops targeting workforce issues.
•  Up to 2 x online workshops on emerging issues and interests.
•  Up to 2 x online workshops targeting vulnerable cohorts (non-
verbal, supported living and parents with high needs).
•  Up to 5 x additional face to face consultations on supports for
children under 9 with developmental delay and disability.
The seller will only invoice the buyer for consultation events
completed. Or are cancelled at the request of the buyer within 5
business days of the scheduled event.
The seller must also provide the following in relation to reporting for
the additional 22 engagements:
•  Provide high-level facilitator summaries for each event
Provide a consolidated report with a summary specifically regarding
consultations on targeted supports for children
The seller will invoice the buyer for the analysis of responses to the
questionnaire at the rate outlined in the following table:

GST excl
GST
Total
500-1000
s 47G(1)(a)
responses to
targeted
questionnaire &
submissions
analysis
500-1000
responses to
General
questionnaire &
submissions
analysis
1000+ responses to
targeted
questionnaire &
submissions
analysis
Additional budget
if 1000+ General
questionnaire &
submissions
analysis

Milestone 7: Report on disability advocacy
20. Report on
The seller must deliver a detailed report on the findings of the
disability
information and feedback received during the consultation on
advocacy
foundational supports from the disability community about their needs
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Effect on
Additional consultation sessions and reporting requirements have
deliverables
been added to the contract, as specified in the project plan.
Effect on
No effects on existing milestones. New milestone 7 has been added.
milestones
Effect on services
Not applicable.
Effect on contract
Contract value has decreased from $1,562,869.00 (GST inclusive) to
value or payment
$1,555,499 (GST inclusive). This is to reflect that responses to
schedule
surveys and questionnaires were between 500 and 1000 for each
process for Milestone 6 and includes the additional work requested
for Milestone 7.
Effect on contract
Not applicable.
terms and
conditions
Plan for
Not applicable.
implementing the
change
Other relevant
Not applicable.
matters (eg.
Transitional
impacts)

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Terms and conditions (T&Cs)
1: Authority and context
Clause 2 of the Master Agreement
Agreed
This is a change order to the work order between The Department
T&Cs:
of Social Services ABN 36 342 015 855 and The Social Deck ABN
94 366 395 064 dated 19 June 2024 reference 90015605.
In this change order, terms have the same meaning as in the
Master Agreement, unless otherwise defined in this change
order. This change order (including its attachments, if any)
serves to vary the work order in accordance with the items set
out below. Unless specifically stated in this change order, all
Terms and Conditions of the work order continue unaffected.

Signing this change order means the contract created between the buyer and seller
has been varied in accordance with clause 24 of the Master Agreement

Department of Social Services
  The Trustee for the Social Deck

ABN: 36 342 015 855
Trust
ABN: 94 366 395 064



s 22

s 22

  Signature



s22

Lisha Jackman
Name
  Name



Director
Branch Manager
Position
  Position



28 March 2025

1 April 2025
Date
  Date

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