Our Reference: FOI 24/25-1543 (LEXD 63306)
A. The total number of access requests submitted to the NDIA – regardless of stated primary
disability.
Calendar Year
Total
2024
111,125
B. The total number of access requests submitted to the NDIA – wherein autism (regardless of
whether it was autism level 1, 2 or 3) was the stated primary disability.
Calendar Year
Total
2024
32,592
C. Total access not met decisions for which the most recent primary disability is Autism
Calendar Year
Total
2024
739
D. Total access met decisions for which the most recent primary disability is Autism
Calendar Year
Total
2024
23,217
E. Insofar as those matters where autism was the stated primary disability (regardless of
whether it was autism level 1, 2 or 3), the number wherein the decision (whether accepted
or rejected) was issued to the Applicant (or their stated Nominee) within the prescribed 21-
days.
Calendar Year
Total SLA met
Total Cases
Percentage of PSG
2 met
2024*
3,822
22,851
17%
1. Of the total access met decisions, the number who were access not met at an earlier decision (noting we don't have the
disability type associated with the earlier decision)
2. Noting the following:
•
Most recent primary disability means the current disability type for active Scheme participants, and the last recorded
disability type for participants who had access not met or have since exited the Scheme. Where a participant has
changed their primary disability type (for example, between an earlier access request and their final access request),
we can only identify the latest disability type.
•
Numbers are cumulative totals from Scheme inception, and would be provided at 31 December for each year
*The NDIA has implemented a remediation plan to address the timeframes and improve the participant experience and PSG
performance measures. The plan includes increasing the number of planners and NCC staff; triaging urgent plan reviews and
participant escalations; prioritising first plans, unscheduled reassessments and targeted scheduled reassessments. The plan
also aims to increase the number of staff performing these activities and ensures that staff productivity continues to grow as
they become more proficient with the new system. The NDIA is also engaging with Plan Managers and Support Coordinators
about the important role they plan in supporting participants to engage with their NDIS supports.
In addition, system enhancements are scheduled over the next 6 months to improve efficiencies and ensure the participant
experience continues to improve.
The NDIA expects that performance against the PSG measures wil be lower than anticipated for around the next 3-6 months
as it focuses on remediating the backlog of participant requested reviews. Progress against this plan wil be closely monitored
to track improvement in participant wait times.
