Our reference: FOI 25/26-0095
GPO Box 700
Canberra ACT 2601
1800 800 110
3 September 2025
ndis.gov.au
Emily Lacey
Right to Know
By email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx Dear Emily Lacey
Freedom of Information request — Notice of Decision
Thank you for your correspondence of 14 July 2025
(your correspondence), seeking
access under the
Freedom of Information Act 1982 (FOI Act) to documents held by the
National Disability Insurance Agency
(NDIA).
The purpose of this letter is to provide you with a decision on your request.
Scope of your request
You have requested access to the following documents:
“…*** Please make sure that every document contains the version control
information (including version number, amended by, change description, status, and
date) and NOT just the date/time the document was exported ***
1. Article ”Create an access request case”.
2. Article ”Complete checklist in the access request case”.
3. Article ”Understand how to verify documents”.
4. Article ”Upload evidence of identity documents”.
5. Article ”Complete a Face-to-Document check”.
6. Article ”Escalate an integrity issue about identity”.
7. Article ”Add documents to a case”.
8. Article ”Add and link evidence to a case”.
9. Article ”Upload requested evidence for a new applicant”.
10. Article ”Create and complete a community connections case”.
11. Article ”Create and complete an early supports plan”.
12. Article ”Complete personal and environmental circumstances case”.
13. Article ”Complete the Short Form Outcomes Framework (SFOF)”.
Note: Please provide the most recent version of each document, regardless of
whether it is a draft or approved version…”
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Processing Timeframes
The FOI Act provides 30 calendar days for the processing of an FOI request after it is
received. As your valid FOI request was received on 14 July 2025, the original due date for
your request was 13 August 2025.
On 22 July 2025, the FOI Team wrote to you requesting your agreement to a 30-day
extension of time under section 15AA of the FOI Act. On 28 July 2025 you responded to our
request stating you did not agree to an extension of time; therefore, the original due date stil
stands.
As we were unable to provide you with a decision on your request by the legislated due date,
your application is regarded as a deemed refusal under section 15AC of the FOI Act.
Despite this, I have continued to process your application. I apologise for the delay and
confirm that you retain your right to seek external review of this decision. Details are set out
in
Attachment B to this letter.
Searches conducted
Searches were conducted by Service Design for documents relevant to the scope of your
FOI request.
As a result of this search, thirteen (13) documents were located. This search was
undertaken between 18 July and 2 September 2025 and was overseen by senior staff.
Decision
I am the authorised officer pursuant to section 23(1) of the FOI Act to make a decision on
this FOI request.
I have decided to grant access in full to thirteen (13) documents.
The decision in relation to each document is detailed in the schedule of documents at
Attachment A.
Rights of review
Your rights to seek a review of my decision, or lodge a complaint, are set out at
Attachment B.
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Should you have any enquiries concerning this matter, please do not hesitate to contact me
by email at
xxx@xxxx.xxx.xx.
Yours sincerely
Karla (KHC190) Assistant Director, Information Access
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
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Attachment A
Schedule of Documents for FOI 25/26-0095
Document
Page
Description
Access Decision
number
number
1
1-6
Knowledge Article – Create an access request case – Version 7.0
FULL ACCESS
Date: 18 October 2024
2
7-11
Knowledge Article – Complete checklist in the access request case – Version 6.0
FULL ACCESS
Date: 25 September 2024
3
12-17
Knowledge Article – Understand how to verify identity documents – Version 5.0
FULL ACCESS
Date: 02 December 2024
4
18-25
Knowledge Article – Upload evidence of identity documents – Version 6.0
FULL ACCESS
Date: 18 November 2024
5
26-29
Knowledge Article – Complete a Face-to-Document check – Version 2.0
FULL ACCESS
Date: 11 October 2023
6
30-33
Knowledge Article – Escalate an integrity issue about identity – Version 2.0
FULL ACCESS
Date: 11 October 2023
7
34-37
Knowledge Article – Add documents to a case – Version 8.0
FULL ACCESS
Date: 18 November 2024
4
Document
Page
Description
Access Decision
number
number
8
38-48
Knowledge Article – Add and link evidence to a case – Version 7.0
FULL ACCESS
Date: 22 July 2025
9
49-52
Knowledge Article – Upload requested evidence for a new applicant – Version 9.0
FULL ACCESS
Date: 03 March 2025
10
53-56
Knowledge Article – Create and complete a community connections case – Version 5.0
FULL ACCESS
Date: 29 April 2025
11
57-62
Knowledge Article – Create and complete an early supports plan – Version 5.0
FULL ACCESS
Date: 20 November 2024
12
63-70
Knowledge Article – Complete personal and environmental circumstances case –
FULL ACCESS
Version 7.0
Date: 31 March 2025
13
71-78
Knowledge Article – Complete the short form outcomes framework – Version 4.0
FULL ACCESS
Date: 09 April 2024
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ATTACHMENT B
Your review rights
As this matter was a deemed refusal, internal review of this decision is not an option.
However, if you have concern with any aspect of this decision, please contact the NDIA FOI
team by email
xxx@xxxx.xxx.xx or by post:
Freedom of Information Section
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
GPO Box 700
CANBERRA ACT 2601
Review by the Office of the Australian Information Commissioner
The FOI Act gives you the right to apply to the Office of the Australian Information
Commissioner (OAIC) to seek a review of this decision.
If you wish to have the decision reviewed by the OAIC, you may apply for the review, in
writing, or by using the online merits review form available on the OAIC’s website at
www.oaic.gov.au, within 60 days of receipt of this letter.
Applications for review can be lodged with the OAIC in the following ways:
Online
: www.oaic.gov.au Post: GPO Box 5218, Sydney NSW 2001
Email:
xxxxxxxxx@xxxx.xxx.xx
Phone: 1300 363 992 (local call charge)
Complaints to the Office of the Australian Information Commissioner or the
Commonwealth Ombudsman
You may complain to either the Commonwealth Ombudsman or the OAIC about actions
taken by the NDIA in relation to your request. The Ombudsman wil consult with the OAIC
before investigating a complaint about the handling of an FOI request.
Your complaint to the OAIC can be directed to the contact details identified above. Your
complaint to the Ombudsman can be directed to:
Phone: 1300 362 072 (local call charge)
Email:
xxxxxxxxx@xxxxxxxxx.xxx.xx Your complaint should be in writing and should set out the grounds on which it is considered
that the actions taken in relation to the request should be investigated.
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