FOI 25/26-0955
Number of outstanding access requests and access decisions:
(01 Jul 2025 – 30
**
Sep 2025) FY 2025-26 Q1
The number of persons with an access request in progress 10,313
as at the beginning of the quarter
The number of persons with an access request in progress 9,219
at at the end of the quarter
The number of persons with access met in the quarter
22,335
The number of persons with access not met in the quarter
5,502
The total number of access requests received during the
27,639
quarter1
1 This metric is measured at the request level, noting that an applicant may make multiple requests. All other metrics in this table are at the
person level
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FOI 25/26-0955
Participant Service Guarantee (PSG) 2:
FY 2025-26 Q1
Number of access decisions or Access decisions or request
Timeframe²
request for further information for further information (%)
Within 21
26,137
91%
days
22 to 60 days 1,431
5%
61 to 111
553
2%
days
112 or more
715
2%
days
Total
28,836
100%
2 PSG 2 - Make an access decision or request further information, had a performance against the 21-day service guarantee of 91% in the
September 2025 quarter.
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FOI 25/26-0955
Participant Service Guarantee (PSG) 4
FY 2025-26 Q1
Decisions made or request for
Decisions made or request
further information after
Timeframe³ for further information after
further information provided
further information provided (%)
Within 14
1,047
55%
days
15 to 40 days 563
29%
41 to 104
228
12%
days
105 or more 79
4%
days
Total
1,917
100%
3 PSG 4 - Make an access decision or request further information after further information received, had a performance against the 14-day
service guarantee of 55% in the September 2025 quarter.
Note:
• There has been significant improvement in all access pathway PSGs with PSG 2 reporting greater than 90% within PSG timeframes for
Q1. PSG 4 performance improved from 46% in Q4 2024–25 to 55% in Q1 2025–26. This is attributed to a strategic focus on completing
access decisions by pivoting more staffing resources to this work.
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