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DTO turns one — our story so far
DTO turns one — our story so far
27 July 2016
Earlier this month DTO celebrated its first birthday, and what a journey it has been! Our CEO
Paul Shetler looks back and takes us through the highlights and milestones of our first year.
When I joined the DTO a year ago (https://www.dto.gov.au/blog/introducing-our-new-ceo-
fresh-from-the-uks-government-digital-service-gds/), it became clear very quickly that the
expectations on this agency were really, really high. As a brand new organisation, we had a lot
to do to get up and running.
The DTO has been asked to work with departments and agencies to make government services
better for the Australian people. I think we’ve made a great start.
Here’s just a few highlights. In the past 12 months we have:
created the Digital Service Standard, the benchmark for measuring good digital service
delivery. Over the course of the year, we’ve tested it with agencies across government,
and improved it by introducing in-flight assessments (https://www.dto.gov.au/blog/in-
flight-assessment-model/). The Standard is now Live and being adopted across
government (https://www.dto.gov.au/blog/standard-goes-live/).
established delivery hubs in Canberra and Sydney, where we’re helping government
agencies to transform digital services. So far, we’ve helped to deliver five Beta services:
The Department of Human Services has improved the Medicare enrolment process.
The Department of Immigration and Border Protection has created an online
citizenship appointment booking service, and introduced digital permits to simplify
the process of importing goods.
The ACT Government has made it easier to book outpatient appointments.
The Department of Industry, Innovation and Science has made it easier to start a
business.
released an Alpha prototype of GOV.AU (https://gov.au/alpha), demonstrating how
government services and information could be brought together into one place. Work on
the Beta of GOV.AU is now well underway - we’re looking forward to sharing more on
this soon.
delivered an Alpha of the Performance Dashboard (https://www.dashboard.gov.au/), a
platform to make it easier and clearer to see how well government services are
performing.
completed Alpha on the Digital Marketplace (https://www.dto.gov.au/our-
work/marketplace/), making it easier for businesses of all sizes to work with government
to deliver digital services. We’re now working on the Beta.
onboarded our first services onto cloud.gov.au, a simpler and faster way for
government services to release and operate services on cloud infrastructure.
grown communities of practice for
service design
(https://www.dto.gov.au/blog/service-design-in-government-join-the-community/) and
content design, so that practitioners across government can learn from each other.
signed a Memorandum of Understanding
(https://www.dto.gov.au/blog/gdsdtomou/) with the Government Digital Service in the
UK, to strengthen our relationship and make it easier to work together.
It’s been a busy 12 months. It hasn’t always been easy. It’s also important to remember that we
aren’t doing this alone. We’re working in partnership with departments and agencies across
government to get there.
And the most exciting thing is that we’re just getting started. In the coming months, you’ll see
our first releases of the Digital Marketplace, the Identity platform, and the Beta of GOV.AU.
(and
we’re still looking for great people to help us out. (https://www.dto.gov.au/jobs))
Happy Birthday DTO! Here’s to another great year.
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