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Platforms to support better services
Platforms to support better services
12 December 2018
Tags:
Digital transformation (/taxonomy/term/239)
R
ecently we released the government’s Digital Transformation Strategy (/our-
projects/strategies/digital-transformation-strategy). It lays out the vision for what government
digital services will look like in 2025.
Today we’ve published our
Digital Service Platforms Strategy (/our-projects/digital-service-
platforms-strategy), which supports this vision, and guides agencies as they transform and
deliver government digital services.
Digital building blocks
Digital platforms provide reusable building blocks to deliver common services.
There are many common services which are replicated across government — things like
making payments, updating contact details, proving identity and receiving notifications from a
government agency.
We are taking a whole-of-government approach to digital platforms so the common services
which are delivered to people are consistent and easy to use.
These platforms bring consistency to the delivery of government services and this strategy
brings consistency to the way government will deliver and manage platforms.
Improving user experience and reducing duplication
The approach we are taking will improve the experience of users interacting with government
services and reduce duplication — stopping the same type of platform being built by more
than one agency.
At the moment the DTA is building proof-of-concept prototypes for a number of key
platforms. These are in different stages of development as we research, test and iterate to
deliver the best solutions possible that will have the greatest impact.
These platforms will be able to be used across government. It means agencies can simply ‘plug’
their own system into the whole-of-government platform.
For example, one of the platforms the DTA is building is called Tell Us Once. It will allow you to
update your contact details online, in one place and then, with consent, the updated details
can be provided to multiple government agencies.
The platforms are also designed to work together. For example, once you have updated your
contact details with Tell Us Once, the Notifications platform will send you a message to tell you
that the change has been made.
Guidance for government
There isn’t one way to design and deliver this kind of strategy. We looked at international
examples and consulted across government before we landed on the best approach for
Australia.
The strategy is a practical guide for government agencies. It will make it faster and easier for
agencies to implement new services because they won’t need to design, build, test and
operate their own platforms.
Soon we’ll be publishing play books for agencies that will give in-depth guidance on how to
build and adopt platforms.
Platforms offer savings for government, encourage collaboration and innovation, efficiency and
responsiveness. But what they are really about is delivering a better experience for the people
who use government services — an experience which is consistent, simple and makes it easy to
get things done.
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For other enquiries email us at
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© Commonwealth of Australia. With the exception of the Commonwealth Coat of Arms and
where otherwise noted, this work is licensed under the CC BY 4.0 license.
