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Digital Marketplace — your feedback counts
Digital Marketplace — your feedback counts
17 April 2018
Tags:
Digital sourcing and ICT procurement (/taxonomy/term/25)
Every piece of feedback gives us an insight into your experience. You told us you wanted to
submit more than one specialist. Now you can.
Every month, we review over 500 pieces of user feedback and insight to understand how
buyers and sellers use the Digital Marketplace. We are grateful for all the questions, comments
and advice each month, and gain new perspectives through user interviews, email
communications and usability testing.
The most requested change by far was updates to the online form sellers use when applying
for work. You told us you wanted the option to submit more than one specialist to deliver a
job. Today we’re happy to say this feature is now live.
We’ve paraphrased some of what you said…
‘The online form doesn’t let us show different daily rates for different people! We need
to differentiate based on people’s skills and experience. PLEASE make this change.’
‘We can’t fit multiple people’s answers to the criteria in the 150 word limit on your
webform. Instead our people are having to change their resumes to include the
answers you ask for.’
Now sellers on
Digital Marketplace (https://marketplace.service.gov.au/) can include up to 3
specialists, add specific information on each one and submit them separately. At the other end,
government buyers receive a clearer and more user-friendly report.
Until today, a 150-word limit saw sellers use all sorts of workarounds to list more than one
specialist. Some people listed only names and used the resumes to provide different
information for each candidate. Others tried to squeeze several specialists’ details into the one
field.
The change announced today was prompted and prioritised by you — our users. We hear you.
Many thanks to all the people who gave us feedback on this issue and helped us test the
solution.
Please continue to provide your feedback via our website form
(https://marketplace1.zendesk.com/hc/en-gb/requests/new) and let us know if the new feature
has made a difference to your experience on the site. Every piece of communications helps us
understand you and better prioritise our work to improve the Digital Marketplace for everyone.
For media enquiries email us at xxxxx@xxx.xxx.xx (mailto:xxxxx@xxx.xxx.xx)
For other enquiries email us at
xxxx@xxx.xxx.xx (mailto:xxxx@xxx.xxx.xx)
© Commonwealth of Australia. With the exception of the Commonwealth Coat of Arms and
where otherwise noted, this work is licensed under the CC BY 4.0 license.
