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myGov update — delivering a better experience for Australians
myGov update — delivering a better
experience for Australians
13 March 2020
Tags:
Digital sourcing and ICT procurement (/taxonomy/term/25)
Digital transformation (/taxonomy/term/239)
We’re looking for a systems integrator with hosting and software partnerships to deliver a
myGov update platform that will operate as an extension to, and in parallel with, myGov. It will
improve the way people and businesses to interact with government information and services.
People and businesses increasingly want to interact with government through digital channels.
Large, customer service-focused companies have modernised and transformed their digital
experience in recent years. Australians expect a similar experience from government so they
can easily access information and services when and where they need them.
About the request
The Services Australia strategy shows digital services are fragmented and difficult to use. There
is no single platform where customers can access services and information relevant to their
needs. Enhancements to myGov will enable a more effective model for government to deliver
the information and services people and businesses need, in a way that works for them.
We've released an opportunity through the Digital Marketplace
(https://marketplace.service.gov.au/2/digital-marketplace/opportunities/6460) to engage a
systems integrator with hosting and software partnerships to deliver this project. It will be
open until 6pm AEST on 15 April 2020.
Scope
This myGov update platform will offer government information and services across portfolios
and jurisdictions and will integrate these around the events people experience in their life, such
as having a baby or experiencing a natural disaster.
Advice to sellers
Sellers can provide multiple delivery options within their response to this opportunity.
Sellers must respond to this request through the Digital Marketplace
(https://marketplace.service.gov.au/).
Only the systems integrator needs to be on the Digital Marketplace.
We have included enough time in the schedule to allow sellers to join the Digital
Marketplace through the
standard application process
(https://marketplace1.zendesk.com/hc/en-gb/articles/115011258607-Become-a-seller).
Industry briefing
We will be holding an industry briefing from 10-12pm on Monday 23 March 2020. An industry
briefing will be provided at 10-12pm on Monday 23 March 2020. Registrations for the industry
briefing (https://www.eventbrite.com.au/e/industry-briefing-mygov-platform-enhancement-
registration-99635733160) will be open on Monday 16 March. We have already developed a
prototype demonstrating the platform’s customer service and integration capabilities shown in
the
Services Australia vision video (/news/committed-reforming-service-delivery) and we will
demonstrate the prototype at the industry briefing.
For media enquiries email us at xxxxx@xxx.xxx.xx (mailto:xxxxx@xxx.xxx.xx)
For other enquiries email us at
xxxx@xxx.xxx.xx (mailto:xxxx@xxx.xxx.xx)
© Commonwealth of Australia. With the exception of the Commonwealth Coat of Arms and
where otherwise noted, this work is licensed under the CC BY 4.0 license.
