Decision to grant an extension of time under
s 15AC of the
Freedom of Information Act 1982
Agency
Services Australia
Applicant
Frank N Fearless
Date of decision
23 January 2026
OAIC reference number
RQ26/00383
Agency reference number
LEX 89050
Decision
1. On 14 January 2026, Services Australia (the Agency) applied to the Information
Commissioner under s 15AC(4) of the
Freedom of Information Act 1982 (Cth) (FOI Act)
for an extension of 60 days to
4 March 2026 to process Frank N Fearless’s (the
Applicant) request of 04 December 2025 (the FOI request). This application was made
on the basis that the processing period is insufficient to adequately deal with the FOI
request.
2. As a delegate of the Information Commissioner, I am authorised to make decisions on
applications for further time under s 15AC(5) of the FOI Act.
3. Under s 15AC(5) I have decided to grant the Agency further time to deal with the
request to
4 March 2026. My reasons are outlined below.
Background
4. The background to this application is summarised in
Attachment A.
5. A copy of the Agency’s reasons for seeking an extension are included at
Attachment B.
6. On 16 January 2026, the Office of the Australian Information Commissioner (OAIC)
consulted with the Applicant to seek their views on the Agency’s application. The OAIC
invited the Applicant to provide any comments by 21 January 2026, but no response
has been received.
Reasons for decision
7. Subsection 15AC(5) of the FOI Act provides that I may allow further time that I consider
appropriate for the agency or Minister to deal with the request.
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8. In making my decision under s 15AC(5), I have considered the information provided by
the Agency, and the FOI Guidelines issued by the Information Commissioner under s
93A of the FOI Act, in particular paragraphs [3.272] – [3.280].
9. On the information before the OAIC, I am satisfied that the application for further time
until
4 March 2026 is justified, for the following reasons:
Granting this further time will also reinstate the applicant’s right to seek an
internal review of the Agency’s decision, and to extend the timeframe for the
applicant to apply for an IC review of the Agency’s decision.
10. In granting this further time, I have also considered:
Measures taken by the Agency to ensure a decision is made within the extended
time period
Steps taken by the Agency to first request a s 15AA agreement from the Applicant
Steps taken by the Agency to utilise relevant extension of time provisions
available under the FOI Act to allow for third party consultation
Steps taken by the Agency to keep the Applicant informed of progress
11. The new due date for the Agency’s decision on the FOI request is now
4 March 2026.
12. This further time granted under s 15AC of the FOI Act means that the deemed refusal is
taken never to have applied if the agency makes a decision on the request by
4 March
2026. Such an extension can only be granted once and cannot be extended by a
variation.
13. I note that the
Freedom of Information (Charges) Regulations 2019 provides if an
applicant is not notified of a decision on a request within the statutory time limit
(including any extension of time), the agency or Minister cannot impose a charge for
providing access, even if the applicant was earlier notified that a charge was payable
(regs 7(2), (3)). This further time granted under s 15AC of the FOI Act means that
charges cannot be reimposed and any deposit the applicant has paid should be
refunded.
14. If the Agency does not provide the applicant a decision by
4 March 2026, or the
applicant disagrees with a decision from the agency, it will be open to the applicant to
seek Information Commissioner review (IC review). Further information on applying
for IC review is available on the OAIC website. Any application for IC review would need
to be made within 60 days of the agency’s decision or deemed decision.
15. For further information, the OAIC website provides a resource containing information
on applying for an extensions of time to process freedom of information requests.
16. This extension of time matter is now closed. Your review rights are set out below.
17. If you would like to discuss this matter, please contact our office on 1300 363 992 or by
email at xxxxx@xxxx.xxx.xx, quoting reference number RQ26/00383.
Yours sincerely,
Melih Sayan
Assistant Review Advisor
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Freedom of Information Case Management Branch
Office of the Australian Information Commissioner
23 January 2026
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Attachment A
Background to processing period
Background
Processing period
Due date
FOI request made on 4 December 2025
30 days
05 January 2026
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Attachment B
The agency’s reasons for requesting an extension of time, as included in the extension
of time request form.
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Review rights
If you disagree with the Office of the Australian Information Commissioner’s (OAIC) decision you can
apply to the Federal Court of Australia or the Federal Circuit Court for a review of a decision of the
Information Commissioner, if you think that a decision by the Information Commissioner to grant an
extension of time is not legally correct. You can make this application under the
Administrative
Decisions (Judicial Review) Act 1977.
The Court will not review the merits of your case, but it may refer the matter back to the Information
Commissioner for further consideration if it finds the decision was wrong in law or the Information
Commissioner’s powers were not exercised properly.
An application for review must be made to the Court within 28 days of the OAIC sending the decision
to you. You may wish to seek legal advice as the process can involve fees and costs. Please contact the
Federal Court registry in your state or territory for more information or visit the Federal Court website
at http://www.fedcourt.gov.au/.
Further information
Further information about how applications to extend the timeframe to process an FOI request are
handled by the OAIC can be found published on our website:
For Applicants:
How to make an FOI request: Extensions of time
For agencies and Ministers: Guidance and advice: Extension of time for processing requests
The OAIC has the power to investigate complaints about an agency’s actions under the
Freedom of
Information Act 1982 (FOI Act). This is a separate process from asking for an Information Commissioner
review following a decision made under the FOI Act. Complaints usually focus on how an agency has
handled your FOI request or complied with other obligations under the FOI Act, rather than the
decision itself.
In some cases, the Information Commissioner’s investigation of a complaint may lead to the agency
addressing the issues that you have complained about. In other cases, the Information Commissioner
may make suggestions or recommendations that the agency should implement. The Information
Commissioner can only make non-binding recommendations as a result of a complaint. You and the
agency will be notified of the outcome of the investigation.
FOI complaints to the OAIC must be made in writing. Our preference is for you to use the
online FOI
complaint form if at all possible.
Further information about how to make a complaint can be found published on our website:
https://www.oaic.gov.au/freedom-of-information/your-freedom-of-information-rights/freedom-of-
information-complaints/make-an-foi-complaint .
Making a complaint to the Commonwealth Ombudsman
If you believe you have been treated unfairly by the OAIC, you can make a complaint to the
Commonwealth Ombudsman (the Ombudsman). The Ombudsman's services are free. The
Ombudsman can investigate complaints about the administrative actions of Australian Government
agencies to see if you have been treated unfairly.
If the Ombudsman finds your complaint is justified, the Ombudsman can recommend that the OAIC
reconsider or change its action or decision or take any other action that the Ombudsman considers is
appropriate. You can contact the Ombudsman's office for more information on 1300 362 072 or visit
the Commonwealth Ombudsman’s website at http://www.ombudsman.gov.au .
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