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Run Sheet
DOCUMENT 2
New Framework Awareness Briefing
The contents of this document are OFFICIAL.
For verbal distribution only. Document not for cascade or external distribution.
Document is
not a list of approved media lines.
Run sheet | How to use this information
This run sheet is designed to support leaders with presenting the New Framework
Focus Forum information. Use this to:
understand key information about New Framework Planning and recruitment
of the first group of Support Needs Assessors
provide key messages to engage staff and raise awareness of the Support
Needs Assessor roles and next steps
Reminder that roll out of NFP doesn’t begin until mid-2026
It will take several years to complete the transition of all participants to this
new way of planning
We expect staff will progressively transfer into these newer roles.
Setting up for success
There are three short videos linked throughout the PowerPoint document.
When first sharing the presentation, make sure to
share it including sound.
In most instances read from the slides first (it will be indicated when not
to) and use the additional commentary in this document to complement the
information.
To keep this document length shorter, these Talking Points only include
additional commentary. All other information is on the slides.
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Image caption: A screenshot of the Security Alert pop up window, demonstrating to
select the option ‘Enable external content for this session’.
Troubleshooting when sound is shared but staff cannot hear the video
Some staff members may not be able to hear the sound. To fix this, those impacted
should double check their sound has not been muted. If sound is not muted, leaving
the meeting and returning should fix the audio issue.
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Slide 1 – Title slide
Other commentary:
Hi everyone, my name is and I am the BM/GM/EL2 of xxxx.
Welcome to the first New Framework Forum. This Forum is an information and
introduction session to New Framework Planning and the recruitment of our first
group of Support Needs Assessors.
Slide 2 – Acknowledgement of Country
I would like to Acknowledge...
Slide 3 – What to expect
Today, we aim to build a shared understanding of New Framework Planning and set
the foundation for future sessions.
Read this first:
• We don’t expect you to know everything by the end of this session and you
may still have more questions. Information will continue to flow through when
available.
• A lot of New Framework Planning processes are still in design and
development, so we may not be able to answer all your questions today, but
please note we will collect them and get back to you when we can.
• Please use the Q&A functionality for asking questions.
• Going forward, we will be asking you what you want to know about New
Framework Planning prior to these sessions so we can address any gaps in
knowledge and better support you.
Read from slide – read from left ‘What will we cover today’ first, then right
‘What will be covered in future sessions?’.
Slide 4 – Section Header: What has already changed?
Before we talk to you about the changes ahead of us, let’s quickly recap the changes
we have made to date.
Slide 5 – Some of the changes we’ve made
Introduce slide:
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The Agency has been introducing changes through Scheme Reform for over 12
months. We have started to embed these changes in our day-to-day work. Some of
the changes include:
Read from slide.
Slide 6 – A message from Aaron Verlin
Before video:
Now that we’ve recapped the changes we’ve introduced, let’s hear from Aaron
Verlin, Deputy CEO of Service Design and Improvement, about why the Scheme is
changing and what New Framework Planning is.
Play video – link provided in Presentation
Slide 7 – NDIS Reform
Introduction to slide:
As Aaron mentions, the NDIA is working with the Australian Government and the
Department of Health, Disability and Ageing to improve participant outcomes and
experience. To recap...
Read from slide.
Slide 8 – Section header: New Framework Service Model
Introduction to section:
To give you some more information about the detail of New Framework Planning
let’s talk about the New Framework Service Model.
But before we do, I need to reiterate that role design is currently underway. This
means we
won't be talking through the mapping of current roles to future roles in
this session.
Formal consultation will commence early next year, which is when we will be able to
talk more about information specific to roles, teams and branches.
Slide 9 – Workforce changes
Read the Blue box first – It is important to note that we expect to fill.....
Read the roles from the left side of the slide.
Other commentary:
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It’s worth noting at this stage that we are planning to start rolling out NFP from
mid-2026.
It will take several years to complete the transition of all participants to this
new way of planning.
We expect that not all staff will transition into these newer roles straight away.
There are
four main steps to the new way of planning, which we will discuss over
the next slides. We will focus on what will happen for Agency staff and what
participants can expect.
Slide 10 – Preparing for the support needs assessment
Introduction to slide:
The
first step in this new way of planning is preparing for the Support Needs
Assessment.
We are committed to helping participants transition to the new way of planning by
providing information and advice BEFORE the support needs assessment takes
place.
This conversation might happen in different ways such as over the phone, via
email or through live chat.
Read from slide.
Other commentary:
When we contact a participant, we'll explain the purpose of the discussion and:
What the support needs assessment is
How it is completed
Why participants need to complete it
Who will do the assessment
What to expect on the day
And How participants can prepare
Participants can ask questions at any time and get clarification.
Slide 11 – Support needs assessment
Introduction to slide:
The
second step in this new way of planning is the Support Needs Assessment.
Read from slide.
Other commentary:
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As mentioned on the slide, participants will be able to attend their assessment
at a time and place that works best for them. And importantly, they can bring
along anyone they want family, friends, support workers, who help them feel
comfortable and supported.
The assessment will be strengths-based and will focus on a participant’s
support needs rather than their functional capacity.
We will deliver support needs assessments at no cost to the participant. This
will mean participants won't have to gather as much of their own evidence and
reports as part of the planning process.
Slide 12 – Receiving a plan
Introduction to slide:
The
third step in New Framework Planning is Receiving a plan.
Read from slide.
Other commentary:
The biggest differences that delegates in the Agency will experience are that;
Planners won't need to read pages of functional assessments and reports to
navigate what should and should not be funded.
Planners won’t need to build participant plans from the bottom up using
complex calculation tools.
However, delegates will still play a critical role in setting up plans including
funding periods, plan management type, plan duration and approving the
participant’s plan.
Slide 13 – Using the plan
Introduction to slide:
The
fourth and final step in this new way of planning is Using the plan.
Read from slide.
Other commentary:
Once a participant has their NDIS plan, the next step is putting it into action
or using their plan. This is different for everyone as it is today.
Slide 14 – Section header: What is changing
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This is a good time to introduce our SES leader for Support Needs Assessments,
Damian Poel. Let’s have a listen to Damian explain more about the I-CAN version 6
and the Support Needs Assessment.
Slide 15 – A message from Damian Poel
Play video
Slide 16 – Some of the changes we are implementing
Introduction to slide:
It’s important that you also know some of the changes associated with Support
Needs Assessment process so that you can make an informed decision about
whether you are interested in thinking about this as a career path.
Read from slide, following the order of:
1. Support Needs Assessment
2. Personal Environmental Circumstances Questionnaire
3. Impairment Information
4. Targeted Assessments.
Slide 17 – Section header, Supporting you through transition
We are committed to keeping you in the loop when it comes to the transition to New
Framework Planning.
Next we’ll hear from Lisa Buckingham, the General Manager for Scheme
Transformation and Capability. Lisa will share with you how we’re going to support
staff through the transition to New Framework Planning.
Slide 18 – A message from Lisa Buckingham
Play video
Slide 19 – Ways we’ll stay connected
Introduction to slide
We’ve heard from Lisa about support being provided, now let’s discuss what the
support will include.
Other commentary:
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We want to make sure you get the right information, in the right way, at the right
time.
Read from slide, starting from top left to bottom right. Alternately, choose some items
to
call out specifically.
Slide 20 – How We Will Build Capability
Introduction to slide
We’ve listened to feedback from previous Scheme Reforms.
You told us that different modalities of training suited you best.
This means information and learning delivered in a mixture of written content
– including eLearn modules, group sessions, and pre-recorded modes.
Read from slide, starting from top left to bottom right. Alternately, choose
some items to call out specifically.
Other commentary:
Training and support will continue to be provided and refined over the
transition period to New Framework Planning
Slide 21 – How we will support your Wellbeing
Introduction to slide:
We understand that there are many unknowns at this stage, and it’s completely natural
to have questions about what this change means for you and the participants you
support. Your well-being during the transition to New Framework Planning is important
to us.
Read from slide, starting from top left to bottom right.
Slide 22 – Section header, The Next Important Steps
Now we are ready for the next exciting phase: onboarding the
first group of
Support Needs Assessors.
Slide 23 – Support Needs Assessor – Expression of Interest
Read from slide.
Other commentary:
Key details of the first Support Needs Assessor roles
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Open to internal NDIA staff only.
Selection will be an EOI merit-based process for non-ongoing roles.
Place the link to the SNA recruitment Frequently Asked Questions in the chat.
Slide 24 – Workforce Mobility
Introduction to slide:
Early next year, we will focus on mobilising Plan delegates and other key roles, so
we can approach the end-to-end testing holistically and comprehensively. You’ll hear
from us again closer to that date.
Read from slide.
Slide 25 – Further information
Read from slide.
That’s the end of our engagement session. Thank you for your time.
Links to share:
More information is available on the NFP Mini Hub: (link to be provided COB
Thursday)
If you have anonymous questions you can put them here: New Framework Planning
Focus Forums survey
Place the link to the New Framework Planning Focus Forums survey in the chat.
End of presentation.
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