GPO Box 9820
Canberra, ACT, 2601
1800 800 110
18 May 2016
By email: [FOI #1871 email]
Dear Mr Smith Your freedom of information request — FOI 15/16-020
I refer to your correspondence dated 18 April 2016 received by the National Disability
Insurance Agency (the Agency) on 18 April 2016, in which you requested access under
the Freedom of Information Act 1982 (FOI Act) to the following documents:
“1. Current social media policy of the department, which covers departmental use and/or
private use by employees in an individual capacity.
Any current guidance material which is available for employees to make informed
decisions about their private social media use.”
DECISION ON ACCESS TO DOCUMENTS
I am authorised to make decisions under the FOI Act and the reasons for my decision
are set out below.
I am advised that in relation to Part one of your request, the Agency has in its possession
one document that falls within the scope of your request.
Regarding Part 2 of your request, the information you requested was not available in a
separate written document at the time of your request. However, the Agency has been
able to produce one document containing the information you have requested. I have
therefore treated your request as if it were a request for access to that document in
accordance with section 17 of the FOI Act. I have identified the relevant information by
consulting with the appropriate areas of the Agency.
I have decided to release all documents in full.
The Schedule of Documents at Attachment A
sets out the documents to which I have
decided to grant you access in full.
I have enclosed copies of the documents released to you.
RIGHTS OF REVIEW
Your right to seek a review of my decision, or lodge a complaint, is set out at Attachment B
Provisions of the FOI Act referred to in this letter are set out at Attachment C
10. Should you have any enquiries concerning this matter, please do not hesitate to contact
me on 03 5272 7900 or via email at [NDIA request email].
Corporate Counsel/Branch Manager
National Disability Insurance Agency
Schedule of Documents for FOI 15/16-020
Decision on access
NDIA Social Media Policy
pursuant to section 17 of
the FOI Act — Guidance
material which is available
for Agency staff to make
informed decisions about
their private social media
Your review rights Internal Review
Section 54 of the FOI Act gives you the right to apply for an internal review of this decision.
The review will be conducted by a different person to the person who made the original
If you wish to seek an internal review of the decision, you must apply for the review, in writing,
within 30 days of receipt of this letter.
No particular form is required for an application for internal review, but to assist the review
process, you should clearly outline your grounds for review (that is, the reasons why you
disagree with the decision). Applications for internal review can be lodged by email to [email address]
or sent by post to:
Legal, Parliamentary and Risk Branch
National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601
External Review by the Australian Information Commissioner
Section 54L of the FOI Act gives you the right to apply directly to the Australian Information
Commissioner (AIC) to seek a review of this decision.
If you wish to have the decision reviewed by the AIC you may apply for the review, in writing
or by using the online merits review form available on the AIC’s website at www.oaic.gov.au,
within 60 days of receipt of this letter. To assist the AIC, your application should include a copy
of this decision and your contact details. You should also clearly set out why you are objecting
to the decision.
You can also complain to the AIC about how the Agency handled your FOI request, or other
actions the Agency took under the FOI Act.
Applications for review or complaints can be lodged with the AIC in the following ways:
GPO Box 5218, Sydney NSW 2001
+61 2 9284 9666
The Office of the AIC can also be contacted on 1300 363 992. The Commonwealth Ombudsman
You can complain to the Commonwealth Ombudsman concerning action taken by the Agency
in the exercise of powers or the performance of its functions under the FOI Act.
A complaint to the Commonwealth Ombudsman may be made orally or in writing. The
Ombudsman may be contacted for the cost of a local call from anywhere in Australia.
Freedom of Information Act 1982
11A Access to documents on request
(1) This section applies if:
a request is made by a person, in accordance with subsection 15(2), to
an agency or Minister for access to:
a document of the agency; or
an official document of the Minister; and
any charge that, under the regulations, is required to be paid before
access is given has been paid.
(2) This section applies subject to this Act.
Other provisions of this Act are relevant to decisions about access to documents, for
example the following:
section 12 (documents otherwise available);
section 13 (documents in national institutions);
section 15A (personnel records);
section 22 (access to edited copies with exempt or irrelevant matter deleted).
Mandatory access—general rule
The agency or Minister must give the person access to the document in
accordance with this Act, subject to this section.
Exemptions and conditional exemptions
The agency or Minister is not required by this Act to give the person access to
the document at a particular time if, at that time, the document is an exempt
Access may be given to an exempt document apart from under this Act, whether or not
in response to a request (see section 3A (objects—information or documents otherwise
The agency or Minister must give the person access to the document if it is
conditionally exempt at a particular time unless (in the circumstances) access
to the document at that time would, on balance, be contrary to the public
Note 1: Division 3 of Part IV provides for when a document is conditionally exempt.
Note 2: A conditionally exempt document is an exempt document if access to the document
would, on balance, be contrary to the public interest (see section 31B (exempt
documents for the purposes of Part IV)).
Note 3: Section 11B deals with when it is contrary to the public interest to give a person access
to the document.
Despite subsection (5), the agency or Minister is not required to give access to
the document at a particular time if, at that time, the document is both:
a conditionally exempt document; and
an exempt document:
under Division 2 of Part IV (exemptions); or
within the meaning of paragraph (b) or (c) of the definition of exempt document
in subsection 4(1).
17 Requests involving use of computers etc.
a request (including a request in relation to which a practical refusal reason
exists) is made in accordance with the requirements of subsection 15(2) to
it appears from the request that the desire of the applicant is for information
that is not available in discrete form in written documents of the agency; and
(ba) it does not appear from the request that the applicant wishes to be provided
with a computer tape or computer disk on which the information is recorded;
the agency could produce a written document containing the information in
discrete form by:
the use of a computer or other equipment that is ordinarily available to
the agency for retrieving or collating stored information; or
the making of a transcript from a sound recording held in the agency;
the agency shall deal with the request as if it were a request for access to a
written document so produced and containing that information and, for that
purpose, this Act applies as if the agency had such a document in its
An agency is not required to comply with subsection (1) if compliance would
substantially and unreasonably divert the resources of the agency from its other